Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

kjs-ukeContributor I

asked in Sonos Voice Control

Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great. Problem is that the volume of the Voice Control reponse is much to loud. No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice. Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response. If I set the music level louder though the voice control level seems to then match the music level volume. Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

Stéphane LencludCollaborator II

asked in Amazon Alexa and Sonos

Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

perrymasterflexContributor I

asked in Google Assistant and Sonos

Move 2 loses Google Assistant

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

taust011Contributor I

asked in Smart home integrations

Sonos room name changes

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

Rivals UnitedContributor I

asked in Amazon Alexa and Sonos

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

asked in Amazon Alexa and Sonos

Microphone sensitivity for the “Alexa” wake word is low

I still have to use either, but here is the Stuff magazine take on this, from their review: "Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds. Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99 But something that is a concern that Sonos ought to look at, if what you say is more applicable.

SasnContributor I

asked in Google Assistant and Sonos

Google Assistant Support

When does Sonos expect to have support for Google Assistant?

Roman_3Contributor I

asked in Smart home integrations

Cannot group Sonos system with Google Home devices

Sonos, After all this waiting. And after multiple articles. And after multiple phone calls to your service reps (including today), I’m now being told that you cannot group your Sonos system devices with your Google Home devices (after being told for months and more than a year that the aid be able to group them). Even the rep I spoke with today tried to help me and didn’t find out it wasn’t possible until he spoke to a system engineer. You can do it with Amazon devices, but STILL not with Google devices In all honesty, what is the point of adding Google assistant to Sonos if you can’t even use Sonos speakers with Google Speakers together in a group? It’s pretty useless for me to be in living room, have to get up and walk to my kitchen to say “hey google, play x in my Living Room” and then walk back.

Ryan SRetired Sonos Staff

posted in Amazon Alexa and Sonos

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connected to the network.If you're new to Sonos, this means Installing the Sonos app, and going through the steps for Setting up Sonos here.If you're new to Alexa, install the Alexa app (currently only available in the US, UK, and Germany) and make sure your Alexa device(s) show up. They will be listed under Settings > Devices. Amazon has a setup guide for the Echo Dot here.2. In the Alexa app, search for and add the Alexa Skill for Sonos.3. Follow the on-screen prompts to authenticate your Amazon account, then your Sonos account.4. Finally, inside your Alexa app, select discover devices under Smart Home or on the Sonos skill page.You are now ready to try out some commands! There’s a great, comprehensive list here.Wondering how it all works? Check out the How it works thread.If you run into any trouble, please feel free to take a look here to start, or

spcdustAvid Contributor I

asked in Amazon Alexa and Sonos

Amazon Echo / Dot and Sonos Integration

So with Sonos integrating Amazon Echo within their eco system a couple of questions: - If I install an Amazon Echo Dot in each room that I have Sonos speakers in will I be able to assign that particular dot to that rooms speakers? For example, I don't want to ask Alexa a question and then have all of the households Sonos speakers respond. - I assume using the Dots that as well as having full control of Sonos Music system I will also have full use of the usual Amazon Echo services i.e. Alexa, what's the weather forecast, and it will use that particular rooms Sonos speakers to respond? The potential is quite compelling if it's implemented well but good to get some clarification.

Ryan SRetired Sonos Staff

posted in Amazon Alexa and Sonos

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the Amazon Alexa cloud to be translated. That voice line turns into a string of text. The Amazon protocols determine if it’s meant for Amazon Alexa or for a Sonos player. If it’s for Sonos, that text is then sent directly, and securely, over to the Sonos cloud to be turned into a command using our own codes. Finally, the Sonos intended command goes down to the system. Want to try it out? Here are some fun commands to try. I like starting with: “Alexa, play some salsa in the kitchen.”

FrankOwenEnthusiast I

asked in Google Assistant and Sonos

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

KazamazaContributor I

asked in Google Assistant and Sonos

Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

drbabbersContributor I

asked in Amazon Alexa and Sonos

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?