Voice control and smart home

Hi all,I recently changed my Wi-Fi router, and now my Sonos system won't connect to the new network. I've tried rebooting the speakers and using the Sonos app to reconnect them, but nothing works. The app keeps saying it can't find the system.Here's what I've done so far:Updated the Sonos app to the latest version I tried both the iOS and Android apps Powered off and restarted my speakers Attempted to connect via Ethernet (works temporarily, but I need them on Wi-Fi)Has anyone else run into this after switching routers? Are there any steps I might be missing to get them reconnected wirelessly?I really appreciate any help you can provide.

I have been trying to setup my SONOS ONE SL with Alexa skills (yes I know it doesn’t have a microphone) but both my echo dot 1 and echo dot latest gen have mics so I can give commands from them. Problem is I have disabled and deleted the skill and try to re-enable but whatever I do it doesn’t work and Alexa doesn’t seem to be able to find the device although the Sonos app is working normally. 

Hello,could you please help me solve these character issues with Alexa. I can rename it but description still with special character error.what’s wrong and what is this device.Even if it’s disable I can control TV !!thanks  

Hello,I have 1 beam and 1 roam 2, both associate on the same sonos account.I associate 3 spotify account. (A, B and C)I use sonos voice control with my roam 2 and it is working, but it always using spotify account A. I can switch and use other spotify account (C) with sonos app, but after switch off / switch on roam 2, sonos voice control use spotify account A.But my question is : how to set default spotify account (C)  for roam 2 ? 

Hello Sonos community! I need some help with something that has stopped working. I have many Sonos products in my house and make use of the integration with Alexa. I have a problem with two Echo Dots that has started in the last couple of weeks.A have an Echo Dot in each of my kids rooms and have them configured to always play music to a speaker in the same room ("group" in Alexa verbiage). In each case that's a Sonos Amp. For the last 4 or 5 **years** this has worked pretty flawlessly, enabling my kids to talk to their Echo Dot and say "play XYZ", to which Alexa will reply "shuffling songs by XYZ on Amazon Music, PLAYING ON SONOS" and the music starts playing out of their ceiling-mounted speakers via the Sonos Amp in their respective bedrooms.In recent weeks however, Alexa instead replies with the following: "shuffling songs by XYZ on Amazon Music, playing on Sonos. Sorry ON SONOS is offline" - and the music won't play at all.I've tried a bunch of things to resolve this: resetting the

I have a Sonos system integrated with Control4. One Sonos ARC in the living room and a Sonos Amp in the dining room.When operating thru Control4 app, if I select to watch something in the living room (where there’s a Sonos ARC), that works fine, but then I am not able to group the dining room. The room just don’t appear as available to be grouped. Looks like the Control4 cannot see the path between the zones, when I am in the “Watch” activity.When I select to “Listen” something in the living room, the grouping thru Control4 works fine.I have tried several connections in the driver (between the TV and the Sonos), all of them (digital, analogic, home theater input), and never was able to group the dining room when using the “watch” activity. 

Alexa will speak but will not connect or play  ANY music

I have the following setup:Sonos One speaker pair in the kitchenSonos Move, based in the home officeSonos beam in the loungeAlexa app on iPad and iPhoneIf I setup up a group, let's say Kitchen, in the Alexa app  to include the Sonos One pair and the Move then ask Alexa to play something on Kitchen only the Move will play anything.If I ask without specifying the group then the first speaker will play but any additional speakers I ask will start in a paused state.I've had people look and any resolution is only temporary. Any advice on how I should proceed?

Suddenly won’t play music from Apple Music?I have reset the Sonos, cleared it from Alexa app and re-added it, but no joy?I can see when looking on the Sonos app it moves from song to song trying to play but fails? is there anything else I can do?other services like playing BBC radio stations are ok I should add.thanks in advance 

Can I set up Google assistant on a Roam 2? Or must I use Alexa???

Buenas tardes, tengo un sonos roam y al momento de pedirle mediante el asistente de voz Alexa, responde mi petición de reproducir alguna canción,  pero al momento de reproducir me dice que el parlante esta fuera de línea, ayuda por favor! 

Hi, I’ve moved my Arc Ultra from my flat to my girlfriend’s house and set it up there. It’s connected to her WiFi, all skills set up on the Alexa app and plays Spotify or radio through the Sonos app. The Samsung TV plays perfectly through it, my problem is when I give voice commands to Alexa, it confirms the command, then Tells me that device is offine….if anyone can help I’d be most grateful.  Alexa worked perfectly when I had the Arc set up at my flat, before I moved it to hers, and set up a new system there…….

I have Sonos Setup at our new Retail place we are working on. There are total 10 speakers (combination of Era 300 + Sonos 5 + Sub + Beam). I have been researching on how to setup for Fire Alarm automation - When Fire Alarm goes off Speakers should mute or stop. We tested killing the internet which does not pass the test as it takes sometime for buffered music to stop. I have been reading about Home Assistant setup but nothing very clear.  Wondering if someone has the setup and can advise how did they achieve it?

When I ask Alexa to play a song it says that device is offline but I can play songs using the Spotify app

Cannot get Alexa to play music on my Arc Ultra via voice command 

Hi I have recently updated my wifi router and have since came up with issues regarding my sonos playing. I have updated all my speakers and my WiFi is connected to the speakers but if I ask Alexa to play the radio or play my amazon music or a song Alexander announces it is going to play but nothing ever plays. Everything works as normal if I play through the app egg Spotify it will come out the speaker then but I am having issues regarding them playing anything when asking it to do so. Can any1 help please

I’ve recently enabled Alexa on my Era 300s, with a view to replacing an existing Echo Show in the same room. I followed all the instructions for adding the skill and the voice service in the Sonos and Alexa apps, but I’m now getting a weird issue.Each time I ask Alexa to do something (change a light colour, close smart blinds, trigger a routine) it says it can’t find the device or routine - but then it does what I’ve asked it to do.Anyone who’s had a bit more experience with this type of integration able to suggest what might be the cause & solution? I’ve seen a few posts about the exact opposite (Alexa saying it’s done something without actually doing it).

Does the Era 100 have Alexa built in ? I’d like to have one in my kitchen for music but also use it for setting timers and reminders ? I can’t seem to find a definitive answer, thank you 

Hey everyone,I hope someone can give me some advice concerning using Sonos voice control to move music between speakers.  I used to have one Era 100 in the kitchen and one Era 300 in the lounge and I could move music easily by saying “hey Sonos, move music to Era 100” for example.  I have now added a second Era 100 in the bedroom and whenever I give the command Sonos will ask me “do you mean Kitchen Era 100 or Bedroom Era 100” to which I respond and then nothing happens.  I’ve tried playing around with different variations of room names and even named Bedroom Era 100 and Kitchen Era 100 but nothing works.  Here’s my current set-up: Can anyone help me out with what I’m doing wrong? I can of course switch the music within the app but sometimes I don’t want to have to faff around with the app when a voice command should be sufficient. 

Hi, looking for some help troubleshooting ongoing issues with Alexa and Sonos Voice Control on my Era 300 speakers. Hoping someone has experienced something similar or has suggestions.My Setup Arc Ultra Sub 4 2x Era 300 (rear surrounds, in a surround setup with Arc) Voice assistants in use: Sonos Voice Control and Amazon Alexa Era 100s in various other rooms TV connected via eARC HDMI to the Arc Ultra which is then set up as surround sound with the Sub 4 and the 2x Era 300 speakers. What Happened Initially, I had both voice assistants working fine on all three speakers (Arc + both Era 300s). Everything was smooth for ~1-2 days. Then I reconfigured my home network, included some VLANs for network segmentation and reconfigured the DHCP settings (lease lasted for 120 minutes so after 2 hours the speakers should have renewed with the new DHCP settings).Side note: 2.4GHz WiFi network SSID and password stayed the same, so devices should have reconnected without any issue. Post-Ne

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon.Is there a solution?Am I the only one experiencing this?

Purchased Sonos One speaker 3 years ago, using Alexa voice control, connecting to Pandora.  Everything worked perfectly until 3 weeks ago.  Now, “Hey Alexa, play Thumbprint Radio on Pandora”.  Alexa repeats my request “Now playing Thumbrpint Radio on Pandora”, and then follows up immediately with “What would you like to play next”.  NO MUSIC!  If I unplug the Sonos speaker, then plug it back in, it will work for the rest of the day, but then not connect to Pandora the next day, unless I unplug the Sonos speaker again.  Another work around is “Hey Alexa, play 70s Hits on Spotify” and Sonos begins playing that station (or any other station).  And then I say “Hey Alexa, cancel music”, she cancels Spotify.  THEN, if I say “Hey Alexa, play Thumbprint Radio on Pandora”, she will play the music!  I’ve had 7 (Seven) calls in to Sonos Tech Support and they cannot figure out the problem.  I’ve gone through ALL necessary steps (disabling SKILLS, enabling SKILLS, removing Pandora app, re-downloadi

I can no longer control my Sonos system through alexa and i’m tearing my hair out. Note, i’m referring to control via an echo device linked via an alexa skill, not adding a voice controller directly to a speaker.I request a song, alexa states the name of the song, and the zone where i’ve requested it to play, but followed immediately by “hmm, I’m having trouble playing that right now”.I have been through the following steps multiple times based off reading people who have had similar, if not identical problems, but it has not resolved my issue.Disable Alexa Skill De-register all Sonos devices from my Amazon.co.uk account (4 zones in total) I’ve tried this via the Amazon web UI and directly through the Alexa app Remove any voice controllers configured directly onto a speaker (in my case, removing alexa from 1 Sonos Move) Delete the devices from Alexa following the de-registration - did this only on my 3rd and final attempt to sort this Log out of all amazon.co.uk accounts, and alexa ap

Hi I have a dilemma with the Alexa announcements not working on all my Sonos One devices. I have 3 Sonos Ones all on the same network, all with the same firmware version. all configured the same but 2 work perfectly and one refuses to make announcements from Alexa routines. Everything else works perfectly on all 3. The only difference between the devices is colour, the 2 that work correctly are both white whereas the rogue device is black. Any clues would be appreciated. 

I have tried to play my Audiobooks using the Alexa voice command on my Sonos Roam, but even though I have a Spotify premium account with access to Audiobooks it says that I need to purchase the title through Audible. I even specify Spotify Audiobooks when asking for the title, but it keeps giving the same response. Is this deliberate?