After months of researching a smart speaker system that sounds good, pulled the trigger on Sonos Era 100, only to find myself facing the issues that have been plaguing this community for several years now - Voice assistant is WAY TOO LOUD responding during music.
This is what happens when I use the voice assistant -
Me: Hey Sonos, what is the weather?
Sonos: **Responds in the right volume I expect**
Me: Play a song
Sonos: **Acknowledges with the right volume. Starts playing a song at the right volume**
Me: Play a different song song
Sonos: **Acknowledges with VERY LOUD assistant volume**
Tried various different options including reducing the volume when assistant is speaking (which obviously doesn’t work btw) before reaching out to customer care.
Issue with customer care or the product team is that they know that this issue exists and do nothing to fix it (like forums from 3 years ago and no fixes, seriously?). Customer care even fought back with me saying that this is not even considered an issue. Like someone here said, if only the PMs have tested what they help build. Disappointed in my first Sonos product, returning it only after a couple days, and probably will never purchase another.
Feels more of a rant post than anything useful but feel free to leave suggestions on other brands and product alternatives LOL.
