Honest not sure if this is a Sonos issue or Google issue or both.
After adding Sonos with Voice Match for my account, my partner goes into add Voice Match but it says there are no devices available. She can see the speakers in our Home but they are not appearing as eligible for voice match.
She does however see a bunch of old versions of these speakers.
does she need to add Sonos speakers herself as works with Google? Do I need to somehow share the speakers as available for voice match?
+16Hello
I am sorry to hear you are having trouble setting up Google Voice Match with your Sonos.
After adding Sonos with Voice Match for my account, my partner goes into add Voice Match but it says there are no devices available. She can see the speakers in our Home but they are not appearing as eligible for voice match.
She does however see a bunch of old versions of these speakers.
What do you mean by “old versions”? The Sonos speakers need to be added in a Google Home and each user (other than the creator of Google Home) needs to be invited to it.
Have a look at our Support Article Control Sonos with the Google Assistant and more specifically the Google Support Article Turn on voice recognition with Voice Match.
Can you try and remove the old versions and attempt to set up Voice Match again? If that fails, maybe try completely removing all the Sonos devices within Google home and re-add them.
Let us know if this helped.
Sorry, the old versions are apparently a known issue with Google Home and Assistant where there are ghost devices in her and my Assistant settings that are no longer connected to the Home. So she sees these old devices but none of the new ones.
The Sonos speakers need to be added in a Google Home and each user (other than the creator of Google Home) needs to be invited to it
I think it may be the “Invited” piece that needs to be clarified. Invited to the Home or specifically to those devices?
She’s definitely parts of the Home. The speakers are all present in the Home, she is a part of the Home and she can see the speakers as devices in the Home, but not when she goes into Voice Match as though they’re not eligible for Voice Match.
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