After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work. After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices. However, my Sonos devices from within the Sonos app work just fine. It appears the API is having issues?
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I’ve had the exact same issue. Tried disabling and enabling the Alexa skill. Removing voice on the Sonos side itself and adding it back in. Nothing worked
Over the weekend it randomly starting working again, then this morning broken.
Sonos support said everything is working on their end, and to call Amazon - lol for so many reasons!
Same issue here with the Symfonisk Bookshelf,
New Beam purchased. Alexa voice control working. It will no longer play BBC Radio or Amazon Music on any of my Sonos devices. IF not fixed within a week, its going back… Done all the steps of disabling skills, re-enabling, deleting Sonos app, reinstalling.
Log a support ticket with Sonos. If several customers are seeing the same thing, maybe they will take ownership to resolve this.
From Sonos support:
At this point, we had multiple reports on the same subject, and we are investigating the issue with Amazon. We do have some workarounds to follow, and if all fail, we hope it will be adjusted and fixed with the next App updates.
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