Same issue here. Alexa won’t work when trying to play any music source.

Same here. Stopped working in november, haven’t been able to fix it in any way

Same issue. Alexa said sonos was offline. I’ve tried relinking the sonos skill but not Alexa cannot find my speakers.

Anyone know how we add this issue to this list? https://status.sonos.com/history

Same as grussell73.  Wasted time with Sonos support. This was NOT a known issue to the guy I dealt with.  All he could say was to disable the Sonos skill in the Alexa app, remove/delete the speakers from the Alexa app, then re-enable the Sonos skill and let it re-discover the speakers.  But it does not / cannot find the Sonos speakers. 

Same as you all too. Stopped working last week. I have a Play 5, Play 3 and two Play 1’s. Phoned Sonos support and wasted an hour on the phone disabling and enabling the Sonos Skill and at the end of the call he said “oh yes, just checked and it’s an issue our end” wish he’d have said that in minute one not 60. 
 

hope if can be sorted ASAP

After my earlier post, I spent over an hour chatting with the help folks for the Alexa app.  Of course they wanted me to jump through the same useless hoops.

However, one thing seems significant to me.  In the Alexa app, all of my Sonos speakers are showing as Offline.  However, the Amazon techs see them as online. 

I removed one of my speakers from the Alexa app, and Alexa cannot rediscover it.  So it appears that the Sonos skill isn’t working because the Alexa app thinks the speakers are offline.

Yes, during my call to Sonos they said to delete the speakers from the Alexa app then ‘rediscover’ them but now none of them can be found at all. Very frustrating to add to the new Sonos app fiasco 

Same for me, a £3,000 investment in Sonos products and it no longer works,  I can’t play music and I can’t listen to any radio.

​@AndrewIOW Is this in reply to the Alexa problem? Because the system should still work with the app.

Yes, the Alexa problem.  That’s how I play/ stream all music and radio throughout my house.  It no longer works.  My family do not have and can not use the app, they/we rely on the Alexa integration which is why I made the investment in Alexa integrated Sonos speakers. I have 9 of them.  

​@SONOS - your move...

Same here, can’t set it up anymore and don’t want to try factory resetting my 7 speaker setup. Lost 4 hours trying every step, it keeps telling me to enable the skill in the alexa app, which it is.

Don’t try to factory reset anything. I have 11 Sonos devices and factory reset each and everyone to no avail. The only thing I managed was to scratch the wall and take the paint out when I tried to put the arc back on its base. Absolute shambles.

Also, dear Sonos personnel, you’re active on other topics in this forum. Why can’t you just provide us with an update? It has been going on for weeks now, and there is a radio silence from the Company. Unbelievable 

I did have an answer earlier today in my thread. Basically: as it is only one functionality of the alexa integration that is broken but some other features work, this is not considered a service outage (huh). No update as to actual progress on fixing it.

Sonos rarely provides updates until the fix appears.
 

Which I can understand, in my software experience, there’s been many a case of ‘well, I fixed this bug on my machine, but I don’t know why it doesn’t fix it on yours’ too frequently to allow communication of statuses. It’s only in the QA process that it is confirmed, and by that time, it was usually 24 hours from release anyway, give or take.

And if I had looped the community team into the bug process, it would have slowed things by 50%, as they would be asking for constant updates, which means the person who is fixing the issue is spending more time communicating progress reports than they are actually fixing the issue. 

It’s not about looping the community into fixing the bug. I think this is not the point any of us is trying to make. It’s about providing a status update, i.e. recognising there’s an issue, they’re working on it, and they’re planning to release an update by X date, instead of Sonos tech support telling us on the phone or in the chat to factory reset everything / unplug and plug the device back on / reinstall the skill, etc., as if any of those things work. They don’t! And this is a pure waste of time and resources on both sides (since you brought up the time above).

​@Airgetlam - I completely get where you‘re coming from and you make a very valid point. However, just a simple ‘yes, something isn’t correct now, but we’re looking at it’ changes everything. The current lack of communications from Sonos suggests everything is functioning as it should be - which makes me question the fault is elsewhere… Either way, we are where we are I guess, this is not being managed ideally.

+1 I’m experiencing this issue as well. 

I just got my new Sonos Era 100 on Tuesday and used my original Sonos account linked to Alexa that also had a Sonos One on it. Neither of them were working.

I then tried creating a new Sonos account for the Era 100 and initially it had the same problem in that it wouldn’t play music. Then something happened and it started working. So I don’t know if Sonos have done something or not???

The Sonos One is still not working but I might try another factory reset on that.

I agree 100% with the comment above that says Sonos should be telling us, don’t waste your time right now there is something wrong with our API. Instead, they say everything should be fine and you waste your time trying to connect Alexa, enabling the Sonos skill and it not recognizing it. When will the fix be coming? I have two separate systems and both of them are not connecting and I have tried almost  all of the solutions on the web!

I reached out to support via the support bot and received the following reply:

We are aware of the issue with the Sonos Skill for Amazon Alexa and are actively working on a fix. In the meantime, you can try the following steps to resolve the issue:

• Ensure the microphone on your Sonos speaker is on.

• Relocate your Sonos product away from walls and noise sources.

• Re-enable the Sonos Skill in the Alexa app:

  • Open the Alexa app.

  • Go to More > Skills & Games > Your Skills > Sonos.

  • Disable and then enable the Sonos Skill.

• Check that your Amazon account is correctly linked.

• Link your music services in the Alexa app if prompted.

If these steps don't help, please let us know, and we can explore further options.

Hopefully this means a fix is coming soon. 

I just wanted to add that it’s all broken for me too.    I tried removing the sonos and the spotify skills from alexa and then removed alexa from the beam.   I added back alexa to the beam and then on alexa re-enabled sptotify skillset as well as sonos skill set.   But sonos skill set keeps saying to can’t find any sonos devices.

So at this point the beam works as a TV speaker and I can play music from spotify on the phone back to the beam.   But integration between alexa and spotify seems broken.   Alexa will respond on the beam but can’t seem to play music from spotify.   And oddly enough the “bong sound” on the beam doesn’t chime anymore and re-enabling it in alex proves useless.

At this point I’m giving up until the next release of sonos app.   I’d like to add I have had the beam for 5 years and things worked fine until late November 

Hi ​@agkyle03 et al

We have taken steps that we believe may resolved this issue for many or all of you.

Please try linking your Alexa accounts to your Sonos systems once more and let us know here if it has not worked for you.

I hope it goes well for you. Thanks.

That has worked for me. Had to disable the Sonos skill then enable it again and it then found my four devices.