Alexa Integration

First thing I tried - still didn’t work. 

Hi ​@cwhyton 

I am sorry to hear that!

Please try rebooting your speaker(s) and the device you are running the Google Home and Sonos apps on, then try again.

If it still does not work, please check if you have an app called Google Gemini installed - if you do, please try uninstalling it from your device for the duration of the process of linking Google Home to Sonos, and if this step in particular does help, please let me know. Thanks.

I hope this helps.

Yes. This has fixed it!  All working again now.  Unbelievable this was not tested nor fixed immediately.   

This looks to be fixed for me too… 

Thanks, Cory. The fix resolved the issue for me too. 

Thank you Corry - have now completed a factory reset on all my Sonos products and have Alexa integration back again! Now having to restore all my favourites and music library settings😟

This has been fixed for me!  Thank you!

Hi ​@cwhyton 

Glad to hear that it is working for you again! 

However, we do not recommend factory-resetting products unless expressly instructed to do so, and almost never recommend resetting all Sonos devices.

If you got in touch with technical support and they asked you to do this, fair enough.

Yup worked for me too.

enabled/disabled the skill again and it detected my 9 devices.

when i went to sonos initially it said i wasnt logged in and had the ‘fix it’ button which re-logged me, would be nice if doing that would directly fix it, as toggling the skill is highly inuntuitive for users who might not be on the lookout for this forum post!

Worked for me too! THANK YOU!

It worked for me too.      it works and I can play music by asking alexa once again.     Still seems odd that it broke in the first place.    All I did was go into alexa on the phone and disable the sonos skill set and re-enable it.   It then found the beam (my only sonos device).    

After a few years of excellent results, Alexa on Sonos Beam suddenly stopped working.

I’ve tried the following:

• Power off modem/router/tv/beam, then restart - no joy
• Remove Alexa app from my phone and reinstall - no joy
• I can’t even find the Sonos skill on the app settings - everything else is still there, or I would have deleted and re-installed it
• I can see in the search prompts on Alexa “Sonos skill re-enable” but the results have nothing to do with re-enabling Sonos.

I see this has impacted people over the past couple of months (it’s now February 11th, 2025.

Has anyone found a solution?

I’m beginning to believe that Sonos and Amazon are having a war?

Update: I did try to use the “find a new speaker to connect” and Alexa could not find it.

Hi ​@DottyC 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with Alexa not working on your Beam.

The Sonos Skill is a skill for Alexa, and as such, can only be found in the Alexa app.

Please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use and sign in with your Sonos account.

We are not at war with Amazon.

I hope this helps.

Actually, the solution was to disable the Alexa Integration in the Sonos app, then to re-enable it. 

Might want to add this to your repertoire to try first after powering off everything/powering back on and BEFORE you suggest anything to do with the Alexa app.

It’s something on the Sonos side.

Hi ​@DottyC 

Actually, it is a problem with the account security tokens that are exchanged between the servers - if you ask Alexa to play something from, for example, Spotify, then Alexa, Sonos and Spotify servers all need to exchange security tokens about your accounts with all three companies in order to follow your command. These tokens have expiry dates, or can simply get corrupted for whatever reason. The fix is to somehow refresh those tokens, and toggling the Alexa skill is far easier than removing Alexa from a speaker and adding it again - certainly so if you have more than one Sonos speaker with Alexa installed.

On occasion, however, toggling the skill does not work, in which case more involved methods are required, such as removing Alexa from the Sonos system - it would have been my next piece of advice had you reported back that toggling the Skill off and on again did not work. I tend to recommend the easier fixes first.

It is not accurate to say that the issue lies with Sonos or with Amazon - it’s just something that happens from time to time.

I am glad to hear that you have managed to refresh these tokens and that Alexa is working for you once more.

Well, I guess if I deleted and restored the Alexa app all would be good. Never could find Sonos skills on Alexa that made any sense. In fact, could not find Sonos skills at all, despite searching for them. I was using the phone app on iPhone.

That didn’t work.

What ultimately did work was to disable/re-enable via the Sonos app the Alexa integration.

No doubt this security token stuff is involved. Thank you for the description.

I will also mention I discovered this afternoon that my Echo dot was unresponsive (separate from the Sonos equipment) until I unplugged, replugged it in. I had a timer set and found I could not cancel it via voice.

Product integration is a challenging task when things change. I thank you for responding.

hey, im having this exact issue

has the problem come back maybe?

ive done the following:

• removed sonos skill in alexa
• removed all sonos devies from amazon.co.uk
• re-added alexa to each device within sonos app
• re-added alexa still

all devices showing offline in alexa app!

Hi ​@JamieP83 

Sorry to hear of this issue you are having.

The only Alexa issue I am aware of is related to when there are no Alexa-capable speakers on a particular Sonos system.

As this does not apply to you, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hey Corey, i spoke to the support team and they impled there was no issue.

so  i dont know what to do now and how i get my alexa and sonos to work toegther?

Hi ​@JamieP83 

I just found your case and reviewed the chat transcript.

From the transcript, my understanding is that they do work together, it’s just that the Alexa app is erroneously reporting your Sonos devices as offline? Perhaps this is preventing commands given to a separate device from working on the Sonos devices, however?

Please be aware that I see no such issue in my own Alexa app - my Sonos devices are shown as online. So, I think this is an issue local to your system in particular. Have you tried rebooting your router and speakers? Please unplug them all from power, wait until the router has been off for at least 30 seconds and turn it on, then wait for WiFi to return before plugging the speakers back into power.

If that does not work, there may be an account mismatch - please try the following:

1. In the Alexa app, disable the Sonos skill (Alexa app » More » Skills & Games » Your Skills » Sonos » Disable)
2. Remove all instances of Alexa from Sonos devices (Sonos App » Settings Icon » General Settings » Voice Assistants » Amazon Alexa » [each room in turn] » Remove Alexa)
3. Deregister all Sonos devices from Alexa (Alexa app » [each Sonos device in turn] » Deregister (at right, next to Registered To). Note that Sonos devices with Alexa added will show twice - please deregister each entry.
4. Sign out of the Alexa app, and any other Amazon-owned apps such as Shopping and Audible. Sign out of their website too.
5. Sign in to the Alexa app (and other Amazon apps/sites) - be sure of account used and enter the credentials manually rather than selecting from those offered by the device/browser.
6. Add Alexa to Sonos where desired (Sonos app » Settings icon » General Settings » Voice Assistants » Amazon Alexa » Add to anther product). Be sure to use the same account as used in the previous step.

I hope this helps.

Tried all the suggestions and while I appear to have gotten closer it still doesn’t work.  I can tell Alexa to stop or pause but it will not resume.  I tell Alexa to play music and it says it is playing on Sonos. But nothing plays. It now appears to be an Amazon Alexa issue because if I tell Alexa to play music it says it is playing but there is nothing. If I use the Alexa app it plays on the Alexa device even though the default speaker is Sonos. 
this reminds me of why I have basically to just using airplay. 

Ok. I just thought of one thing I hadn’t tried. I disabled everything related to Sonos and deleted the speakers and disabled the skill. Enabled everything and this time rather than connecting Sonos to an individual Alexa device I connected it to a Alexa group and then made Sonos the default for the group. I made the group speaker the device for the Alexa device.  Finally it would play music on Sonos when it would not when Sonos was default for Individual Alexa device.