The Community Corner

My Sonos Amp (about 3 years old, ~$1,200) has completely failed! Theres a  popping/static sound and nothing...I went through full troubleshooting and spoke with Sonos support, and the conclusion is that the amp itself is faulty. Since it’s out of the 2-year warranty, the only option offered was to replace it. Honestly, that’s disappointing for a premium product at this price point, especially with no repair option available. Has anyone else experienced this? Were you able to get any goodwill replacement or help from Sonos or the local importer?

Nothing to do with Sonos. However, Android cellular phone users in the USA may find the article useful.  Good Luck!  https://www.cnet.com/tech/mobile/google-is-paying-android-phone-owners-135-million-learn-why-and-whos-eligible/

[ x ]  Allow Alarm to be snoozedIf not checked - no annoying popup is generated So many problems solved.

When trying to unsubscribed, even when signed in, I get. You've just sent a bad requestThere was a problem with your request. Please try again. Had this for weeks.

Owner for over a decade. It’s now showing up in customers like me who have significant investments in the products yet they don’t work.  I just spent 30 min on tech support wasting my time with no resolution!  Hey SONOS If you need some to fix basic product functionality give me a call.  I’ll be the guy who is replacing this garbage along with all my peers…….. excuses are not acceptable.  Nor is customer support who is unqualified to deal with what I can assume are thousands of customer with basic issues…. Like can I play music.Moderator Note: Modified in accordance with the Community Code of Conduct.

Come on Sonos, ive got money to spend on this set up!! Lets go!!

The system would greatly benefit from a full EQ or at very least, the option to adjust midrange.Considering the cost of full Sonos system, the lack of actual equalizer really feels like an oversight. We all have different tastes when it comes to sound profiles, and having an EQ seems like a no-brainer feature in the current premium soundbar/speaker market.Trueplay does not mitigate the lack of equalizer, as the results are very inconsistent, especially in rooms with non-regular layouts.Sonos please, add an EQ.

Hi Sonos Team,I would like to request a feature to disable the "long-press to join group" function on the physical buttons of Sonos speakers.This is a specific issue in households with children, particularly with models like the One, Era 100, Era 300, and SYMFONISK speakers. My children have SYMFONISK speakers in their rooms, and because they don’t have smartphones to control the music, they use the physical buttons to play/pause or skip tracks.The problem is that they often hold the button down for too long, which triggers the "Join Group" feature. This causes their music to merge with whatever is playing in the rest of the house, which is frustrating for both the kids and the adults.It would be a huge improvement if we could toggle this specific shortcut off in the Sonos app (under Room Settings), so the buttons only function for Play/Pause/Skip without the risk of accidental grouping.Is this something you would consider adding to the "Touch Controls" settings?Best regards,A Sonos Us

Hi, I've been working on a hardware side project for a while and wanted to share a demo.It's a small LED matrix that connects to your Sonos system over your local network. No cloud, no subscription — just a little screen that shows what's playing. I started prototyping on an 8×32 display (first video) but it was too cramped — lyrics could only show one word at a time. I've since moved to an 8×64 (second video), which fits much more and works a lot better for scrolling text and synced lyrics.https://youtube.com/shorts/OWAewh32Qm0?feature=sharehttps://youtube.com/shorts/3akczoITjes?feature=shareBeyond what's in the videos, it also does synchronized lyrics, Last.fm scrobbling, a web dashboard that mirrors the display, and BPM-synced animations.Curious what you all think — if you had a little display like this next to your speaker, what would actually matter to you? The now-playing info? Physical controls like skip and volume? The size of the screen? Something else entirely? I'm still figu

I’m looking to move a large iTunes library onto a portable external hard drive.  Western Digital, Seagate, and LaCie all have comparably priced 2-3TB devices.  Wondering if anyone in the community has recently purchased one of these devices and transferred a library?  If so, which one and did you encounter any difficulties?

For my serious music listening I prefer my Sonos Fives in stereo pair with Sub 3. My primary genre is smooth jazz.However, as I own an Arc Ultra with Era 300’s & Sub 4 x 2 and a stereo pair of Era 300’s with Sub 3; I’ve been curious about Dolby Atmos for music. I‘ve streamed various Dolby Atmos tracks to both setups and frankly have not been overwhelmingly impressed. That said I will give the edge to the Arc Ultra setup.One thing I’ve learned (at least to my ear) is that Dolby Atmos for music sounds best when the mix is more “eclectic” rather than straight forward. Understand...I’m not a sound engineer so “eclectic” was the best term I could think of to convey my thoughts.One artist that came to mind that I felt embodied “eclectic” mixes in their music was Prince. One song; in particular, that I think showcases his “eclectic” style of mixing is “When Doves Cry” from the album Purple Rain. The overlays of vocals and instruments IMO is the perfect song for a Dolby Atmos mix.So, I str

Just FYI….I had a Sonos Order lost by UPS. I contacted Sonos Sales via email (*) and the next day received a response to verify my shipping address to get another order sent. My point is to contact the right department in Sonos which is not Sonos Tech Support nor this community.  Doing so will prevent (or lessen) frustration. Make sure you have your Order Number and carrier (UPS, FedEx) tracking number and explain the reason for the email. To find the page in the snip-it below just go to sonos.com and scroll to the bottom and click “Contact US”.  I hope this helps!  * You can also call within the specified hours. Phone numbers will vary by region.

I recently had issues with my Era 300 and Stands. The screws were worn out after 2 cycles of assembly and disassembly.  For a premium brand where 1 set of Speaker and Stand costs almost 1000€ the policy is super disappinting, a lot of non premium brands are way more consumer friendly. Sonos does not offer replacement parts to order (am I expected to buy the whole stand because a small part is broken?) Installation manual does not provide helpful specs “Black Screws” (say Phillips M5 28mm PH2 Bit) The support is closing the chat before you could ask all your questions

Radio France and its many substations (Musique → La Baroque is the one I used to listen to) is no longer reachable on my Sonos (S1). )   Any advice from other users?  Still comes in beautifully on my Imac via Google Chrome but unlike  my Sonos this is not connected to my stereo system.

I’m registered in the developer portal (integration.sonos.com) and successfully registered integration app.   When we tried to login to the Developer Portal yesterday and also connect to api.sonos.com., we getting a login error on of our Sonos accounts saying that are “email or password are incorrect, please try again”.    I reported it already to the 24/7 support agent, but seems I am the first reporting the issue yesterday and also sent  detailed email to developer-feedback@sonos.com - even if it occurred already an hour ago and is still ongoing.    It appears like a misconfigured Okta config on the developer site (getting started link) and the api.Sonos.com pages. Do others experience same issue, or does the login or account registration or password reset on developer.sonos.com / integration.sonos.com work for you?

I have a mini sub and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time.So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You can’t make it any easier than THAT!  😊   Plus I know engineers love to complicate things so they could add a toggle under the Sub Mini options to “SHOW/HIDE” the sub control in the Output Selector page if so desired.  That way the Output Selector won’t get too full if the user doesn’t find this h

I know this is a community forum and not santa‘s wish list center. But when it comes to sonos, I noticed, that sometimes you just need to leave your wishes somewhere.So here it comes: Updated Fives with upgraded chips, wifi and mics would be nice.And if you would drop updated Aces with better sound quality, sound swap for all speakers (and not just soundbars - my partner does not like my music taste) and maybe a hdmi dongle for atmos support  (if you don‘t have a soundbar) - I would be very tempted.

So, after 3 failed attempts at using PayPal, Pay in 3 on the Sonos website, I have finally got it to work. Tech company, sells WiFi stuff etc etc. You'd think ordering something would be easy? No, not if using PayPal!I have serious doubts about my purchase, if a company this well known can't even fix their website payments it makes me worry about their products or what support there may be if something isn't right.Anyway, I did order eventually, and followed the instructions of previous frustrated customers. If trying to use PayPal pay in 3, place your order with a credit/debit card. Then when you get to review order, edit the payment method to PayPal. No problem after that. Customer experience trying to get this to work is absolutely shocking, I was at the point of refusing to ever buy a Sonus product due to pure frustration. Not a PayPal issue, the payment would sit as pending every time but doesn't create an order. Let's hope the product is decent, or I dread to think how complicate

So I moved my speaker to another corner in my study and did a true play retune. I noticed I lost all the sub woofer sounds even though my sub mini and SL ones were operating it all sounded tinny. Tonight I did my third reset what I did do was move the sub mini to another corner an actual open corner of the room and did a true play retune then moved the sub mini back to the first corner in my room. The reset meant I had I lost my TV connection. So in order to retrieve everything back I had to turn everything off including the modem. I then restarted the modem followed by the TV once I got the TV going I restated the Arc and sub woofer simultaneously by turning the power points on. I then did the same with my two Sonos One SL speakers. I then physically placed the sub mini to the closer corner of my room. The difference was amazing it now sounds like I am in a movie theatre and action movies you can feel the sub mini reverberating throughout the entire room. I am providing this advice to

Not sure why I didn’t think of this last year, when my Playbase developed the known fault of not being able to connect to WiFi, but today, I moved my upstairs black BT disc (which is paired with my BT Smart HUB 2) to within ethernet cable distance of my bedroom Playbase and plugged the Playbase into the single ethernet port on the back. And hey presto! It’s back on my Sonos system! I had been just using it as my telly speaker without being able to see it or control it in the Sonos App. Now it is back!  I will keep an eye on it in the App to make sure it carries on behaving itself but I don’t see why it wouldn’t.  It’s nice to know that using these discs which only work with the BT Smart Hub 2, can accept a Sonos device plugged into the ethernet port on the back. 

I would love to see a feature in this app that has a volume balance. That is to say, where you can have presets to have different volume balances to create an overall effect of immersion.

I would like to request a feature that allows users to enable full-range surround playback for TV input, similar to the option that already exists under Music Playback settings. Right now, Sonos allows surrounds to operate in either Ambient or Full mode when playing music directly through the app. However, when audio comes from a TV source, surrounds are limited to an ambient role for stereo content. This creates a noticeable limitation when using devices like Apple TV for music playback. Many apps, including Apple Music, output stereo PCM for content that is not available in Dolby Atmos. Sonos treats this as TV audio, which means the surround speakers only play ambient sound instead of full-range audio. As a result, the system does not fully utilize all speakers, and the listening experience feels much less immersive than it should. This is especially frustrating because Atmos content works correctly and engages the full system, while non-Atmos content is significantly reduced in qual

Is this happening to others???I placed an order on Sonos site on March 2nd to take advantage of 25% discound they offered via email. Received a CONFIRMATION with order number.When it didn't arrive in when expected, and their site's order tracking page failed to ever load, I bit the bullet and called them. The rep said that it never shipped, due to issue with credit card. I never received any kind of correspondence to let me know there were any issues.When I called Chase bank to see what may have happened, they had no record of any attempt to run my card.Either way, while I was on the phone with Sonos rep, I placed the order over the phone directly with that same rep, using my girlfriend's entirely different credit card. The rep gave me an order number and ensured me they would send a confirmation by email. Guess what? No email. And guess what else? Tracking page still doesn't load, and the rep I called again today could not find the new order number at all.She said she needed to work o

I get the following error when loging into this forum. Not every time but 90% of times.{"error":"invalid_grant","error_description":"IO error during token exchange"} Any ideas why?

I would like to share some tips on some hardware issues I have faced, and seek clarification for some instructions posted by Sonos.  But every single discussion thread seems to be closed… what’s with that???