The Community Corner
Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?
The LatinX terminology does not exist for any Latin/Hispanic person in the world. As a hispanic or latin person, the X at the end is just alienating real users, confusing others, and making a fool of whoever came up with the great idea of including it as a category in Sonos Radio. We do not need anyone re-writing our language. Thank you
Hi all,Have you seen the event? If not you can find the Era Q&A session here.Unsure what to ask Ross & Ryan at the Era event? We have some content to inspire your questions.Our own community announcements for Era 100 and Era 300 are a great place to start, and the global Era announcement is a great follow-up for all the details. We also have a great guide on the Era family created by Ed Gillet, that dives a bit deeper into the Era family.Some new questions might have come up with all the “basic” information covered.What questions do you have for Ryan Moore and the team about Era 100 and 300? Anything that comes to mind? Anything new you want to know?Looking forward to seeing you there!Did you miss the livestream? Don’t worry you can watch the recording here: https://www.sonos.com/en-us/sonos-live
Just got a Sonos e-mail offering me extended warranties on some of my existing Sonos devices, Arc, One SL but not on older ones Beam G1, Play 1 - 3 or 5 G2, or Sub G2.Check here: System | Sonoshttps://www.sonos.com/en-us/myaccount/system/households/devicesSo what products do you have that are eligible? My list:ArcOne SL
Hi,I am looking to purchase additional SONOS equipment using the online 15% discount.Once received I'm planning on giving the items to a family member. Is this allowed for under the T&C's of the upgrade policy. I couldn't find an answer when I skimmed through the on-line T&C's.RegardsDanny
Como puedo hacer para q mi entrada de Linea en SONOS five sea uno izquierdo y otro derecho cuando lo conecto al televisor? Solo basta con orientarlos en vertical? Moderator edit:Google Translate-How can I make my Line input on SONOS five have one left and one right when I connect it to the TV? Is it enough to orient them vertically?
I found a Sonos speaker in two feet of water, and it powered up right away. Is there a way to return it to the owner? I imagine they would be thrilled. My guess was that I might be able to do it by installing the Sonos app. If I turn the unit on and have the app search for the speaker, would it recognize that it is registered to someone else? Would they be notified automatically?
This company’s folow up support is absolutely NON_EXISTANT! I should have taken a clue when I noticed an email link to the CEO… upon actually trying the link….IT GOES NOWHERE!When you try the suggested phonennumber for support...You get connected to a Medic Alert Company that is trying to sell you their products.THAT might tell you something about this company!They also make it extremely difficult for you to listen to your own music on iTunes .Beware this product if you think you might need some support!
I dip in and out of the community. I have notice of late there is a lot of ‘noise’ from new users, cut/paste from chatgpt, possibly BOTs, spam posts, etc.I know the community is moderated, but I see examples of people responding to posts that are (to me) obviously not worth responding to, this then spoils the thread for the genuine Sonos users that are looking for advice from other genuine Sonos users.I was thinking is there a way to mark the users in the community with a ‘Verified Sonos User’ badge, logo or similar? They must have an email to register Sonos, and this could be linked to community somehow.
Sono CEO -Your software is now breaking all of the time and unreliable. Invest in your software development capability because if you don’t - you die. Easy, Reliable - “it just works” is what I expect. Get there Sonos! You are better than this! #long-time-Sonos customer/advocate/evangelist Richard HunterModerator Note: Modified in accordance with the Community Code of Conduct.
Why is it you ask a question to get directed to a solution but they go astray and never answer the question Even chat technicians? I was put on an automated reply every 6 minutes “We are working on this issue someone will be with you shortly“ for an hour I told them in so many words what they can do with their incompetence and rudeness Now A survey pops up while I’m trying to post and create a topic Who are these narcissist people. No pat on the back for this company Upgrading products or degrading products to make them incompatable with a N A S drive now I spent all this money and am not spending anymore Very Disturbing
Hello,I have a new Sonos system installed in my home. I play mp3 files held on a Windows PC using iTunes Playlists.I have been able to access ALL of my iTunes playlists on my iPhone13. However, there are too many. It takes a long time to scroll through them all to reach the lower letter of the alphabet.I would prefer to store a limited number (10-20) of my playlists in the Sonos app on my phone. This will make accessing these 20 playlists easier and speedier. When I change my listening interest, I will change the 20 playlists stored in the Sonos app on the iPhone.Is there a way to store “selected playlists” rather than “all playlists” in the Sonos app on an iPhone?
Hello,I have a new Sonos system in my home, and I am learning how to use it.I use Sonos to play mp3 files stored on a Windows PC organized using iTunes connected to Sonos using Wifi.From the Sonos app on the Windows PC I have done Manage / Update Music Library Now a few times. From the Sonos desktop app there is a section entited Select A Music Source / Music Library / Imported Playlists. This is the section that allows me to access and play my many iTunes playlists. However, all my playlists which begin with A through M are available, but playlists which begin with N to Z are not available.Does anyone know why the latter letters of the alphabet have not been found using the Update Music Libraray function. I can see them in iTunes, but I cannot see them in the Sonos app (and thus cannot play them from the PC).The total number of playlists is well below the Sonos maximum. What else could be the issue?
The sound is unsync with picture/movie/tvshow. If there’s music and dancing, they dance’s of beat. If someone claps, you see the hands smashing together, and hear the sound half a second later! Once you see it, you can’t unsee it! How do I fix this? It’s set up with an optic cable from tv to playbar, and right now, only sub connected wireless.I’m planning to use my play3 speakers to, but it’s driving me insane that sound and picture don’t match, so I’m considering not to bother…I’ll be happy for any suggestions that’ll help me out! Thank you!
Why is it that Sonos restricts the use of music applications. I purchased my system almost 5 years ago only knowing that the sound quality was great. Now I absolutely HATE this system you can’t play your music or TV through the system unless you purchase another expensive add on. If anyone from Sonos is actually reading this thread why is the music play setup this way and can you please change it!! Venting session over…. Thanks
Ordered a mini subwoofer on Saturday 15th July and was expecting delivery on Tuesday 18th July. Got an email from DHL saying it was delivered, upon checking the photo proof of delivery it showed it was left by the door of some random house… I immediately contacted DHL to let them know that they didn’t deliver to the right address.. Ive contacted DHL multiple times since to understand the situation and to give me updates on my order… I’m hoping it hasn’t been sitting outside some random persons house in the rain honestly or was even opened by the person…Yesterday DHL couldn't contact the courier and today they said they couldn't contact the local depot… I’ve since racked up a hefty bill of 15 pounds trying to gather updates on the situation with DHL and being put on hold etc… Is this something I can even try to claim back from Sonos? (I’ve also mailed sonos about not receiving my package and I’ve not heard anything back apart from a generic we will investigate) Frustrated is an understa
Help!!! I’ve never owned a Sonos product and I was excited to splurge and by my husband a Sonos Roam for Father’s Day ( 6/18/23). I placed by order on June 4th. One of the reason I chose Sonos is because they guaranteed delivery by Father’s Day!!! On June 7th I got a notification that the order shipped. Then on June 10th, FedEx tracking said the delivery date was pending. It stayed pending until June 14th, when I called Sonos. I have since called Sonos 5 TIMES and they have told me multiple times that they lost my order and are working on reinstating it. On Friday 6/16 they said they would overnight it so I would have it by Sunday. Then, I mysteriously got an email from FedEx saying my package was delivered on 6/10 (which didn’t happen). Today, Monday (6/19), it has still not arrived. I called Sonos AGAIN and they said it hasn’t even been through the replacement process yet and that I’ll “hopefully” have it by Wednesday 6/21/23. Since last Wednesday, different agents have told me my ca
When watching a game (football, basketball, etc) I find myself switching to music during commercials so I don’t have to listen to them since they tend to come on louder than the game to grab your attention (using the Sonos arc). It would be great to have a feature to quickly switch between your last music selection and the TV audio.
Anyone have an issue claiming their free Sonos Beam mount after following the promo code instructions in the box? I just got tagged for $49.00 after the instructions stated that the item was going to be free of charge. I contacted Sonos about the issue and I’m still waiting on a response. Not good customer service thus far!
Hi , open reach engineer came out yesterday to replace our old router with new super fast fibre optic broadband, 2 Eero routers now in the house 1 wired off the Ethernet cable the other in the kitchen is linked to it.however we have Sonos devices sound bar sub woofer and new play bar in another room plus a play upstairs , none of them are connected to the Sonos app account and none of them especially the sub will connect to WiFi , we tried for hours last night to connect , I found this forum and this morning changed the settings on the Eero to bridge , still didn’t find any Sonos products but then the smart tv would connect to the internet either , before I made the changes this morning, they had previously connected fine , now I have no idea how to move this forward . sound bar and sub are almost 5 years old , not sure what gen they would be as I, m not that technically minded …. please help
I have sonos port and two pices of sonos One. I can make them play in group of two and it does´t mater what combination I use either port+one or one+one or one+port and it all works. When ever I try to add third device into group of two then the third device plays sound for 1 second and then stays silent while other two sonos devices keep playing. Any idea whats wrong with my setup?thank you
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