I received two similar emails over the weekend:
| Hi there, |
Note that I have not contacted support in many years. This email seemed more like a marketing message, than an offer of help. Really, I don’t need these messages and I hope that each of my replies here will not generate one of these emails.
I received the same, but I think the origination for the email came from visiting the Support section on the Sonos website rather than any direct contact with Sonos Support.
It’s similar to the Sonos emails you receive if you ever review a product in the Shop. Shortly afterwards you are almost guaranteed to receive an email chasing a purchase.
Yuck! I visit the support section in order to find a link for users posting here. There is an “unsubscribe”, but it seemed rather all encompassing — beyond the supports.
Yes, not thrilled with this additional email communication, although it was probably adopted as a general user would likely only visit Support on the odd occasion, whereas, regular users in the community are much more likely to visit support multiple times every week. Will see how bothersome the emails become or if they eventually get exhausted.
You can usually look at the email's header information (don't post it here) to get an idea of the real source.
Same for checking the destination of any links in the emails, don't trust what is in the text.
I've been on tne support site multiple times in the last few days but no emails. We might have different accounts settings.
You can usually look at the email's header information (don't post it here) to get an idea of the real source.
Same for checking the destination of any links in the emails, don't trust what is in the text.
I've been on tne support site multiple times in the last few days but no emails. We might have different accounts settings.
It was an official Sonos email.
Yuck! I visit the support section in order to find a link for users posting here. There is an “unsubscribe”, but it seemed rather all encompassing — beyond the supports.
Open a separate Incognito/InPrivate browser window for the support site, if you prefer not be tracked with an account using your email address.
Just curious…were the suggested guides germane to an actual inquiry you made to Tech support in years past, or an online search at the Sonos website or just random suggestions?
There were links to the current support pages that didn’t yet exist when I last worked with support.
While I’m typing, I just received another email. It seems that when I search in the Support Site, looking for a link to post here, I’m harvested.
I just checked my Profile and there is no way to opt out of these things.
Log out of the main site. I’m not logged into the main site (but obviously logged in here) and don’t get those emails. I only log into the sonos site when buying something or to update my info.
I just checked my Profile and there is no way to opt out of these things.
You can Unsubscribe by clicking the link in the email.
I explored that, but the removal seemed much broader than just the notices that I don’t like.
In general I like to see the public notices so that I know what a typical user might see, but I don’t need to see everything I’ve searched for.
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