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Rowi
Avid Contributor II
Apr 7, 2026 10:54 AM UTC

Sonos Spare Part Policy is disappointing

I recently had issues with my Era 300 and Stands. The screws were worn out after 2 cycles of assembly and disassembly.  For a premium brand where 1 set of Speaker and Stand costs almost 1000€ the policy is super disappinting, a lot of non premium brands are way more consumer friendly.

 

  • Sonos does not offer replacement parts to order (am I expected to buy the whole stand because a small part is broken?)
  • Installation manual does not provide helpful specs “Black Screws” (say Phillips M5 28mm PH2 Bit)
  • The support is closing the chat before you could ask all your questions
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2 replies

AjTrek1
AjTrek1
Apr 7, 2026 1:51 PM UTC

Just a suggestion … try calling Sonos Sales rather than tech support. You may have better luck.

Also, be sure to speak to a person not the chat

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    RowiAuthor
    Avid Contributor II
    Apr 13, 2026 8:48 AM UTC

    Just a suggestion … try calling Sonos Sales rather than tech support. You may have better luck.

    Also, be sure to speak to a person not the chat

     

    Good tip, I actually was sucessfull via Tech Support E-Mail.

    After comparing Sonos to other Premium Brands and their policy and adding CEO @ Sonos (not in a “I will tell your boss”, but ‘”is this the brand you want to be?” way) Sonos agreed to send me two new stands for free. This is still more than I asked for but a great solution.

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