The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1086 Topics

Mostaq RanaContributor I

asked in Owners café

Sonos Showroom

Is it possible to provide a list of Sonos Authorized showroom / Dealer in Schenzen Countries ?

2 months ago

AjTrek1

posted in General feedback and conversation

Bluetooth vs Apple Airplay 2: A Personal Opinion

HiYou may believe that music sent to Sonos via Apple Airplay 2 (AP2) has better fidelity than being sent via Bluetooth (BT). In truth you are right…but how do you know?Is your opinion based upon actual listening experience, published technical limitations of BT vs AP2 or just what you’ve heard by word of mouth? Until recently there was no way to make that determination using a dedicated Sonos indoor speaker; as Sonos didn’t offer an indoor speaker that supported BT.Sonos after years of resistance (or maybe just waiting for technology to better itself) has finally placed BT capability in its indoor speakers the Era 300 and Era 100 series. Those speakers use the BT 5.0 codec. You might ask why not BT 5.1, 5.2 or the latest 5.3? The short answer is that BT codecs above 5.0 at present are “speed bump” improvements for distance, pinpoint location accuracy and/or better battery life to name a few. The actual audio/fidelity of the music heard over BT does not improve (at least not at present)

2 months ago

ajx8141Avid Contributor I

posted in General feedback and conversation

TruePlay Tuning feature request

I’d like to suggest either one or two features depending on the need. For those of us who may have open concept kitchen/living room, I feel we need different requirements. Having such a big space can call for more than one tuning session. I’d like to suggest a few things.A tuning method for open space areas. This may require a TruePlay tuning for music and separate one for movies if you have a home theater setup. Balancing for the couch then walking around the kitchen are 2 different areas with different needs. They may be a need for 2 different tunings depending on the output source in that room. A true play instructional video or explanation for A. An open space living room B. A home the theater setup vs. a single speaker or stereo setup. The suggest TruePlay instructional video explains that you should “walk around the room” which is pretty vague. The woman is walking around the room that has 1 speaker in it. This is different for us with 2.1, 5.2, Atmos, etc. This video should ha

2 months ago

Pcman1958Contributor I

asked in General feedback and conversation

Sonos Survey

Cant send survey to sonos keeps saying ad blocker tried 3 browsers with adblocker disabled

2 months ago

Nancy_15Contributor I

posted in General feedback and conversation

Sonos is becoming more stupid by the day

I’ve have had SONOS on my 3 houses since 2008. Today I had an experience that makes me wonder if your system is worth the effort anymore. My daughter was using my legacy S1 system and was prompted to upgrade to S2. Not knowing any better she said yes. Now none of my devices work.I spent 3 to 4 days tracking down someone from sonos to help, then another +/- 4 hours working with the support to downgrade.How dare Sonos make is so easy to make such a difficult thing to undo happen How dare Sonos allow your chat assistant to tell me to call the agents to get help from them when she damn will knew they weren’t open in Canada How dare Sonos not have your agents available on the weekends in Canada How dare Sonos expect me to spend my time doing this when you could have easily written code to prevent this from happening. How dare Sonos let me make such an extensive investment in your devices to have you willynilly decide not properly to support them, and finally How dare you let me know tod

2 months ago

slichtenheldContributor I

posted in General feedback and conversation

Eras need manual toggle between stereo and surround profiles

I recently splurged on a Sonos sub, arc, and 2x era 300s setup for the best Dolby atmos music and movie experience.Using just the Era 300s + sub gives the best music experience. The moment I add the arc, the eras use the surround profile, where they don’t use all their speakers. This provides a much worse listening experience. I do not want to have to reset up the eras and sub each time I’m switching from listening to music to watching a movie. I imagine there are a couple different ways to fix this issue, but being to change the surrounds profile manually from music to movie seems the easiest to me.

2 months ago

Jim ShoreContributor I

posted in General feedback and conversation

Suggestion for Mac users if music won't index

I’m on a Mac running Monterey and still using Sonos 1 speakers, which I’ve had for years. Yesterday I upgraded the app (Sonos1 - not Sonos 2) to 11.9 and after adding some music to my library, Sonos would not index my music folder (on a external USB).I spend 20+ minutes on chat with “tech support” who could not find an issue, even after my sending them a diagnostic report.Long story short - if your having this issue, go into your System preferences, select the Full disk access folder in the left column, scroll thru the list and make sure SonosLibraryServer - is turned on.For some reason it appears to get installed, but not turned on. Even after giving Sonos system permissions whenever I was prompted, that particular portion of the app still needed to be checked on manually. Once I did that, the issue was solved.Hope this helps anyone that might be having a similar music indexing issue.

3 months ago

JonBaContributor I

asked in General feedback and conversation

Where can you sell unwanted Sonos products?

How do I get rid of old and outdated Sonos products? Ideas please?

3 months ago

MasterTrollAvid Contributor I

posted in General feedback and conversation

Arc missing bluetooth

Like wth?? I don’t want to stream in your walled garden SONOS. I want to listen to what I want when I want.

3 months ago

mattmikTrending Lyricist I

posted in General feedback and conversation

Nonexistent customer service?

What has happened to customer service? I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time 7 days takes me past my returns period. I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation? It is a few hundred dollars here so nothing tiny. Update: Finally got through and the support gentlemen was very polite. Still do not think it should remotely be that much of a pain to get a price credit. I am in a free return period and the price is lower. I do wonder how many times Sonos has had to eat return shipping for a rebuy. they act like it is an exception to match a price. I bet it is a substantial amount that they would save by making it easier. There needs to be a better way.

3 months ago

Alan-64Contributor I

posted in General feedback and conversation

Full Equalizer?

I have several new Sonos speakers (including the new Era 300) and notice that the ‘S’ and ‘T’ sounds in several songs sound very thin and ‘tinny’ (almost like coming from ‘cheap’ tweeters).What I’d like to do is turn down the treble a bit (highest highs) without losing the mid-range frequencies. Therefore, instead of just two sliders (Bass & Treble), I’d like to see no less than five sliders (Bass, Lows, Mids, Highs, and Treble). I suspect doing this would be fairly simple to code into the app and would resolve tonality issues for many Sonos users.Sonos could go one step further and allow users to save a few profiles for different types of music (perhaps as a future update)...

3 months ago

Popmaster109Contributor I

asked in General feedback and conversation

Android Functionality Needed

I know some aspects of this topic have already been discussed, however if sonos keeps reading them who knows they may actually make software so full Android functionality can be integrated into all sonos products 😀 I have been told the new era 100 + 300 products do now have Android integration and allows sonos room sound correction software analysis the room and this optimization of these products,can sonos not issue an software update to their older products to allow Android functionality? Also I would like sonos to allow amazon unlimited subscribers to be able to nativity use sonos products through the amazon music app thus giving amazon music uses fun functionality in what and how they play their music via sonos products come on sonos you can do it and finally I hope when sonos release the ARC 2 soundbar they give Android integrated as they do for the era 100 + 200 and also includes Two 2.1 HDMI connectors to allow connection to the TV and a Blu-Ray player or a PS5 Xbox x

3 months ago

flybymeEnthusiast II

asked in General feedback and conversation

charges with a return " before the 100 days trial"...

Hello to all,I have sent back 2 ERA 100 before the 100 days trial....and they have deduced 28€ as "surcharge"…Why???Wasn't it free???

3 months ago

SSFallCityContributor I

posted in General feedback and conversation

Need to be able to create Groups for alarms and able to add group to alarm.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

3 months ago

Toddabbott68Contributor I

posted in General feedback and conversation

EERO and Sonos

This may by common knowledge but I wanted to share, so I use EERO for wireless in my home ( 3 unit mesh) and I’ll been having Sonos disconnect/ missing device issues..11 device system.. at random something is gone.. then back.. utterly annoying… managed to see a note somewhere to plug a single Sonos unit via Ethernet cable into the primary EERO unit, in my case right near the cable modem, super easy, follow by turning off wireless on that one speaker, 3 weeks later I haven’t had one issue since, no drop outs… no missing speakers… no app lockups .. again this my be we’ll known but this simple solve turned around my system, I hope it does the same for you. -Todd

3 months ago

BediContributor I

posted in General feedback and conversation

Feature request: Scroll long search result titles

Platform: iOSWe use Sonos a lot to play audiobooks for our children. One hurdle here is that the beginning of many books in a series is the exact same. That makes it really hard to know what search result to choose, because the full name is concatenated. We would really like that the text of each search result row is scrolled sideways so that you can read the full name of the track. One alternative solution is to have the screen rotate when the phone is rotated. Then there would be more space for the name of the track. But that is something everybody would not understad they could do. Scrolling would be automatic for long titles and everybody would see it immediately.

3 months ago

DrBob56Contributor I

asked in General feedback and conversation

Moving

I am moving and leaving Sono’s amplifiers and a sonos sound bar with the new owners, I need to remove them from my system, Do I need to call support with the serial numbers and they can remove or can I remove within the App. :Thank youBob

3 months ago

DidierPContributor I

posted in General feedback and conversation

unable to use my android music library anymore !

I discovered that I cannot use my android music library due to a new version of the sonos app.I consider this as a severe regression of the service I had from Sonos and will certainly change my audio system. A real shame !!!

3 months ago

FiskyContributor I

posted in General feedback and conversation

Anyone know about this app for Apple TV?

Found idly search in App Store on Apple TV. Called Sitnos, seems to work ok, but have never heard anyone mentioning it?

3 months ago

zippernoiseContributor I

posted in General feedback and conversation

Does Sonos share user data with its servers in China?

From investigative journalist Brian Krebs:Little Snitch reported today that Sonos tried to connect to a domain called tmp.sonoschina.com. I can't find much information about this domain, other than it is China-based but is out of a US ARIN IP block. This is the first time I've seen something like that from Sonos. I said no thanks. I get that the hardware is made an assembled there, but this makes me worry maybe the data's going there, too. A screenshot of the Little Snitch firewall for Mac OS asking whether to allow Sonos to connect to sonoschina.com.https://infosec.exchange/@briankrebs/109932539931470329

3 months ago

Terribleproduct1Contributor I

posted in Owners café

terrible products

I have a playbar, sub and play 3. I realize they are older products; however, who is as dissatisfied as me with regards to the abandonment of legacy products? Clearly Sonos is no longer a premium brand. Has anyone been able to get a satisfactory solution from Sonos?

3 months ago

Rohit SikandContributor II

posted in General feedback and conversation

compatible turntable - WIFI only - connect to Play 5 stero pair and sub

Hi I am running a Stero pair of Sonos 5 and the sub and want to pair up a turntable , can any one suggest the WIFI connected turntable that I may look at which would connect and play without the RCA cables.Need to connect over wifi please

3 months ago

CJC2112Contributor I

posted in General feedback and conversation

Yet Another UK Returns Issue

I am returning a Roam as I decided to upgrade to a Move. I received my returns label, commercial invoice and instructions - all good. Arranged with UPS to collect my parcel and waited in. No show. So I took the parcel, with the 3 invoices to a drop off a couple of days ago. Today it got delivered back to me. I spoke to UPS and they stated it would be collected today. No show.Can you see a theme developing? Also:With the exact same issue.Can anyone offer any advice? UPS & Sonos Customer Service have both been useless. The problem with this process is that I can never prove that I handed over the commercial invoices and it just keeps on getting sent back to me.

3 months ago

the bouscyContributor I

posted in General feedback and conversation

Returning faulty soundbar to Poland - no commercial invoice.

Morning all,I am trying to send a broken playbar back to Poland for a 30% discount code on a replacement.I printed out the forms sent to me by Ivytech. These were a shipping label and 3 waybills.DHL refused to collect as there were no commercial invoices.I spoke to Valerian, a member of the Sonos escalation team, who promised me the invoices would be sent to me.No communication or invoices have been sent since.Has anyone else had this problem? Valerian told me it was the first time he had ever heard that commercial invoices were required.Philip

3 months ago

Bwalsh122Contributor I

asked in Owners café

Signal Booster

I am going to install signal boosters in my home. Will they impact the connection to my Sonos? What should I be concerned about? I use ATT router and internet provider.

3 months ago

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