Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?
It’s beyond time that this guy is fired. Are they waiting to become the new Blackberry ?I will not buy any product untill het get’s kicked out !He insulted us all with his being brave …
I had four Sonos Connect Amps that were eligible for the 30% upgrade credit. These credits have been viewable from my account. Over the past few years, I have been replacing them with Amps from resellers other than Sonos with the intention of accumulating those credits for a larger purchase, such as the Sonos Arc Ultra. Today, I attempted to purchase the Arc Ultra through my account and discovered that all 4 previously activated, 30% upgrade credits had been removed. Upon contacting support regarding this issue, they informed me that the devices must be actively registered on my account for upgrade eligibility. As an alternative, they suggested utilizing one of the available 15% offers from my current 18-zone system. This is despite their own website still claiming in faq the following - “Can I resell, gift, or donate my product after activating orusing my upgrade credit? Yes. The next registered owner will not beeligible for the Sonos Upgrade Program.”It’s been a tough summer & fa
I have a few Sonos systems in two houses. One of the houses has both a local cable modem and Starlink system. Like most of you, it doesn’t matter what you do with your internet, Wi-Fi, hardware, app, etc., Sonos remains broken.Anyways, on my last support call, the tech said I need to fully dismantle my Starlink system as Sonos is not compatible with Starlink since planes block the satellite signal. Even though I had explained Sonos continues to have the same problems on either platform (one off, everything reset, I have a decent idea of what I’m doing), I said thank you and ended the call as I didn’t want to explain how Starlink, trigonometry, etc. work. 😂😭😂I’m curious to see what suggestions come next. Remove all green articles of clothing from the house? Refrain from dairy products for at least 12 hours before using the app? Make sure any tinfoil rolls are stored parallel to the drawer or cabinet fronts? :)
I have been looking at the upgrade program to change from my Beam Gen 2 to the new Arc Ultra. After contacting Sonos customer services, they said that the Beam Gen 2 was not in the program yet and all my other Sonos products were too new. I just do not see Sonos' logic here. It is like they are punishing the customer who has invested recently into their ecosystem, but only reward customers that do not.They would not even offer any discount on the new item. It is incredibly disappointing that they treat their customers like this after all the issues we have had to go through with their App recently as well!
With the most recent updates I have to say that things are just about back to the way they were before "reconstruction ". Lots of unnecessary frustration and anger along the way. And the thing is, Sonos brought it on themselves. Hope they learned a lesson. I contacted Sonos tech support a few days ago and it was actuality a good experience.
What are all these posts about??
There’s been no communication from Sonos since the email was sent with this article: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates. This timeline is nearly up and I can’t tell that anything has improved. What’s going on and what is the new timeline for any of these fixes? I just spent nearly 3 hours getting one of my speakers added back to my system because it just disappeared. I also had to hard-wire it to my network so I currently have cables strewn about on the floor. There are still issues with speakers dropping out, not being able to easily adopt speakers, struggles playing music from many sources (including local SMB), often unable to browse streaming sources, many features we used to have still gone, sources such as “Line In” and “TV” disappearing. Surely, I’m not the only person still having all these issues. Is this just the Sonos experience moving forward?
Hi all, just after a little vent so it's on here, and maybe some help in case I'm missing something obvious. So, apologies in advance, but like a lot of people I have been using Sonos for a very long time, with my current system consisting of 8 speakers covering three rooms, all with voice assistant, and I have never had any issues with functionality until the dreaded App-Gate.Now, considering I chose Sonos for it's reliability as well as it's sound, dropping from an entirely Linn system (just because of size), I have always been impressed with he sound for such small speakers, and in my experience it's faultless streaming and room functionality.Since the app, like most I started having a lot of issues, and was disappointed they removed certain features, HOWEVER, I keep reading about updates and read one this morning about Sonos saying they have 90% functionality back, but am I the only one who's system keeps going screwy!? The other day my speakers wouldn't respond, and although this
This has been chewing at me for a while. So I thought I’d vent a see what others think. Now that Sonos seems to run regular 20% off sales does this not undermine the 15% off for upgrading? They should at least let you apply your upgrade credit to the sale prices. Now it just seems insulting. I’ll just keep the old working hardware and wait for sales. Seems like an FU to those that sent in old gear for credit. Now new users get a better discount.
Open Letter to CEO Patrick Spence - 28/09/24 Good evening Mr Spence, (if indeed it is you reading this) A little about me and my relationship with your company… I’ve been an avid Sonos fan and consumer for almost 20 years. I have supported your business through every incarnation of device from the days of the Zone Player to the ARC.I have Sonos in every room of my home and I have purchased new generations and promoted the product to my friends and family despite my Roam almost setting my house on fire. It is safe to say I love(d) my Sonos.Now my reason for writing to you on a rainy Saturday evening in the UK. I desperately need your help before I am forced to abandon Sonos for good.I know you’re aware of the problems associated to the S2 App since May because you wrote to me in June. However as recently as last night I received a further email assuring me the App experience is improving and highlighting the new features.As a customer suffering with the dismal experience daily these em
I have been a Sonos user for a long time and I have seen the Sonos app evolve over time. This latest rendition is absolutely terrible. It is clunky, it is not user friendly, accessing and adjusting settings for different devices miserable and searching for music is a pain and when you find what you want, it often does not work. The whole reason I purchased Sonos years ago was to have all of my music devices connected and streamlined in one app on my phone. now that I have a number of Sonos devices, I am now stuck using it. Today I wanted to listen to pandora in my kitchen and sure enough, it wont work. I select the playist I want to listen to and nothing happens. Having to navigate the terrible UI for the app only for it not to work (again) was so frustrating that I created a Sonos account just to complain about it. I am at the point now where I want to just sell all my Sonos products, take the loss and start over with something compeltely new. Please Sonos, listen to everyone in the
I’m incredibly disappointed and frustrated with how Sonos has completely ruined what used to be a great product experience. Despite the constant reassurances that things would improve, it’s just not working. I recently spent another $3,000 on Sonos speakers, and I deeply regret it. The app is constantly crashing, forcing me to update back and forth, and even then, nothing works properly. When I travel between my homes, the system simply doesn’t function as expected, which is incredibly frustrating. I wanted to relax, and now, instead of music playing seamlessly, my phone shows it’s playing on the Move, but the sound is coming from my iPad. This is beyond unacceptable. The CEO of Sonos should resign immediately, and honestly, Apple should buy the company and fix it. Sonos used to be an amazing product, but now, despite all the promises, the software is trash, and nothing works. Starting with the decision to make things not backwards compatible, it has been a disaster ever since. Please
Three times, Sonos support has ghosted me. They ask for diagnostics, which I send, and then I never hear back, and emails on that thread go completely unanswsered.The last two times this has happened, Sonos support had actually initiated the conversation with me after an email I’d sent to ceo@sonos.com.How do I get Sonos support to stop ghosting me?My system worked fine before the app update in May, and it’s been a source of daily frustration ever since
App won’t find speakers throughout home. When it does find them they won’t connect, esp. the Roam. I’ve had to use the Spotify app to play music as the Sonos app is useless. Volume controls on Sonos app are very difficult to use. Up and down controls very difficult to control. They’re so small.
This morning the forum is useless due to tens of weird phone number spam posts.Mods: please add a CAPATCHA to new accounts.I reported the first few, before realizing that every post was spam today.
