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Question

Error when Loging In

  • March 18, 2026
  • 5 replies
  • 52 views

bockersjv
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I get the following error when loging into this forum.  Not every time but 90% of times.{"error":"invalid_grant","error_description":"IO error during token exchange"}

 

Any ideas why?

5 replies

Airgetlam
  • March 18, 2026

The odd thing is, when I get that error, I refresh, and am logged in. But I do get it frequently, when switching between devices and being forced to log in.


bockersjv
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  • Author
  • Local Superstar
  • March 18, 2026

Yes, it does log you in behind the scenes but I have to do a few refreshes.

 


controlav
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  • Lead Maestro
  • March 18, 2026

I went through a period of this a couple of weeks ago. Went away eventually. No obvious explanation.


Stanley_4
  • Grand Maestro
  • March 18, 2026

It has been reported but no feedback from tne forum software folks (has to come through the moderators) on finding the issue.


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  • Local Superstar
  • March 18, 2026

https://status.gainsight.com/

Past Incidents

Mar 18, 2026

Salesforce Connection Restoration

Resolved - This incident has been resolved.
Mar 18, 16:35 UTC

Update - Salesforce Connector reauthorization requirement removed. See Community page for more details.
https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809