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Question

Error when Loging In

  • March 18, 2026
  • 5 replies
  • 52 views
bockersjv
Forum|alt.badge.img+21
I get the following error when loging into this forum.  Not every time but 90% of times.{"error":"invalid_grant","error_description":"IO error during token exchange"}

 

Any ideas why?

    5 replies

    Airgetlam
    • Airgetlam
    • March 18, 2026

    The odd thing is, when I get that error, I refresh, and am logged in. But I do get it frequently, when switching between devices and being forced to log in.

    Bruce
      bockersjv
      Forum|alt.badge.img+21
      • bockersjv
      • Author
      • Local Superstar
      • March 18, 2026

      Yes, it does log you in behind the scenes but I have to do a few refreshes.

       

        controlav
        Forum|alt.badge.img+24
        • controlav
        • Lead Maestro
        • March 18, 2026

        I went through a period of this a couple of weeks ago. Went away eventually. No obvious explanation.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          Stanley_4
          • Stanley_4
          • Grand Maestro
          • March 18, 2026

          It has been reported but no feedback from tne forum software folks (has to come through the moderators) on finding the issue.

          C
          Forum|alt.badge.img+17
          • craigski
          • Local Superstar
          • March 18, 2026

          https://status.gainsight.com/

          Past Incidents

          Mar 18, 2026

          Salesforce Connection Restoration

          Resolved - This incident has been resolved.
          Mar 18, 16:35 UTC

          Update - Salesforce Connector reauthorization requirement removed. See Community page for more details.
          https://communities.gainsight.com/community-news-2/salesforce-security-advisory-relating-to-gainsight-faqs-29809

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