The Community Corner

My sonas connect drops after playing for 45 to 60 minutes 

Feature Suggestion: Custom Sound Profiles or Scenarios (Movies, Music, Gaming, etc.)As a regular user of the Sonos ecosystem, I’d like to suggest a feature that I believe would be highly useful and practical: the ability to create custom sound scenarios or audio profiles that allow users to save and apply different settings depending on the intended use.For example, when watching a movie, it would be ideal to activate a profile that includes:- Trueplay On  - Height audio +10  - Bass +10  - Surround +3  - Voice enhancement On  Whereas for music listening, another profile might include:- Trueplay On  - Height audio +10  - Bass +15  - Surround 0  - Voice enhancement Off  Right now, making these adjustments manually each time takes extra time and interrupts the smoothness of the user experience. This feature could be added to the Sonos app under a “Usage Scenarios” or “User Profiles” section, allowing for quick access and customization without compromising the simplicity of the current int

I am a novice when it comes to circuit boards. I can turn on a multimeter, solder a couple of wires together, occasionally burn myself and that is about it. I cannot believe I was able to successfully repair my Play:5 by replacing a resistor using the information supplied in the four year old topic "Fix for Sonos Play:5 with very low volume". I certainly would not have been able to even find the root cause without the post from ​@Pietje Puk. And without the posted successes of  ​@Jywl12 and ​@Freddy99 I would not have had the courage to even try. After a few YouTube videos about Play:5 teardown and de-soldering resistors I dove in and replaced resistor R27834 with an old fashioned 10k ohm version. Don't ask for a photo because my repair is UGLY! I thought for sure I had even damaged nearby R27827. But after putting it back together and powering it up the amp is again pumping out loud music. I feel invincible! Go ahead and assign me the task of curing cancer! I am sure after a couple mo

Want to find a Sonos professional who can help me with fixing some minor issues at my home in Los Angeles. 

About 1 month ago, I set up a new MacBook Pro using macOS Tahoe and my Sonos system worked but I could not add my music library (yet again!!!). I used Sonos support by phone 3 times in one week. The last call was 3 hours long without any success. My only option, according to Sonos, was to allow customer support that enters my laptop and they try to add the music library for me. I have done this before but I really do not like giving anyone access to my machine. I gave access and 2 hours later still no music library and I was told that the customer support person had to leave me because they had so many other people to help. I have not heard from Sonos again.  Last week I sat down and tried the 3 options available for adding the music library and amazingly it loaded! I did not do anything different than what myself and customer service had tried the few weeks prior but for whatever reason it worked this time. Maybe Sonos finally corrected the cause of error 913. What makes me frustrated

Happy New Year!As it’s now 2026 many maybe considering switching out old network gear, changing ISP’s or upgrading to a Mesh network setup. It doesn’t have to be a daunting task if you follow a few simple steps before taking down your current network gear. Below are hints to get you through the process hopefully without headache and nail biting. 😊Installing new network equipment that you own:Before you disconnect your old router:Make note of current SSID and Password Check Sonos for updates (App and Hardware) Unplug all Sonos Disconnect current routerSetting up new router: *Use the same SSID and Password (step #1 above) Connect your device to Wi-Fi Plug-in Your Sonos 1 x1Installing new ISP provided network equipment and/or changing ISP’sBefore you disconnect current ISP router. (You may have a combo router/modem box): Make note of current SSID and Password Check Sonos for updates (App and Hardware) Unplug all Sonos Disconnect current ISP router (and/or modem if a combo box)Setting up

Just purchased my first Sonos speaker (ERA 100), downloaded the Sonos app to add Rayo to Sonos but Rayo does not show in the list of connected services. Any help out there, have chatted to someone via the app to no avail.

Placed an online order 12/28 for pick up at local best buy. To be ready within 2 hours. Went to Best Buy several hours later, they had no record. Been on phone with Sonos for an hour this morning. They admitted the issue is internal. If you pay with gift cards and pay remaining balance with PayPal, their system fails.  Ow they are telling me that I have to wait for 2 days for order to be canceled and my gift cards to be reactivated. This is completely wrong. They can resubmit the order so I can pick up today at Best Buy but will not. The fact they know this is an issue and continue to accept orders is fraudulent. On top of that, my payment is essentially held hostage. This isn’t rocket science. Sonos has been paid for the gift cards used. I should not have to wait for them to “reactivate” the gift cards I used. 

What are your recommendation for the best music 

I have two ISPs and a separate WiFi network for each. I experienced reliability problems with my older ISP yesterday, so I attempted to move all of my Sonos speakers to the newer ISP/network. Went fine, except for my oldest Sonos One, which required a factory reset.I did the factory reset, it appeared on the Sonos app, but no sound played, and it disappeared from the app after 60 seconds. Did this several times with the same result.So I asked Anthropic’s Claude about this and it suggested I shut off my older network while adding the speaker to my new network. It worked!But I woke up this morning and two of my speakers were missing in the app. I switched to my older network and there they were. So somehow two of the speakers reverted to the older network. In this case I tried Sonos’ AI chatbot. It had me do a few things that were not useful, but eventually suggested I remove my older network from the Sonos app’s memory - a feature I was not aware of. And that solved the problem.So, if m

I recently purchased Sonos Arc UltraSub 4Era 100While I am happy with the sound quality a few things annoy me.I play from my NAS..Why the limit of The limit of 65000 tracks?I have several apps that cost a few bucks that can cope with my entire library of approx 180000 tracks.I find this limit pretty stupid. Hopefully this will be addressed.Also there does not seem to be any option to power down any of the Sonos gear even when the TV is powered down..Only option is to switch it off at the power point as far as I can tell.(unless I’ve missed something).My old Sony soundbar had no such issue.

Enjoying my new Sonos 5.1 setup playing music remastered with Spatial (7.1) mix. The Atmos overhead channels are missing but what surround goodness that's decoded is interesting. The sound stage is either a 70's 'Quadrophonic' thing with lots of swirling motion and panning. Or with classical, it drops you inside the orchestra (as a member) with the violin section behind you and low brass in front. Very different from  'I'm sitting in the audience' staging.I like the depth and effect for movies so why not music? Well, it still is kinda weird to me. Almost distracting hearing the stuff they remastered into a mix that never was mixed for 7.1. Like remixing makes what was intended more better by blowing it out in some sorta spatial dimension. I confess some new stuff mastered first as 7.1 and yeah, Pink Floyd tunes sound pretty cool. Will there be a transition for most music out there to be remastered? I dunno, but Dolly and Johnny should be left in two-dimensional space! :) 

May your celebrations during this season be Joyful and bring happiness to you and your family! 

Need to be able to enter a custom timer like 1 1/2 hrs or a scrolling selection to chose. 

Ordered 2 Eras 100 to replace back speakers in my system. Never got order confirmation, called support and got it, but order never shipped, called again, was promised that my issue will be resolved by today, and I will get a call from the manager. Obviously, none called or cared. It’s a really bad experience. If you can, avoid ordering from Sonos directly, as this is a s*** show.I had some issues with the app, some Arc issues down the road, and now I need to add order issues to the list. I don’t think that a new CEO will bring a change to this “we don’t care” culture of Sonos. 

Happy Friday everyone! I wanted to share a cool little discovery regarding a recent Sonos Radio launch. 🪵I was relaxing to the new Yule Log sleep station and got curious about where the audio came from. I thought we had purchased the rights to a recording, but it turns out the team went the extra mile and created their own recording setup rather than using stock audio. It’s pretty impressive take a look:Harry from our Sound Experience Team, who created this, is out on PTO at the moment and can’t answer our questions, so I’m curious, are any of you able to spot what equipment he is using here? 👀The Sonos Radio team also regularly refreshes several of the main Sonos Radio stations. If you need a recommendation, check out the station More Metal featuring Poppy’s new track 'Guardian'. It's my personal favorite addition.Curious to hear your thoughts: Would you be interested in a regular spotlight on new stations and track updates? 🎶 Edit: This station is only available via Sonos Radio HD

 Just purchased an Era 300.  It plays streaming services, but will not play my local library.  The four other zones play the local library just fine.  If I play from another zone then add the new 300 it plays local library.  If I try to play the local library with only the new 300 it fails.   A reboot did nothing.  All speakers are on the same network.   

After purchasing our products to create our Surround System and downloading the app, we are getting emails in a language we cannot read (not sure what it is). None of the support categories are pertinent. How to change it? I want to receive any important information so I don’t know if unsubscribing will be detrimental, but getting the emails in a language I cannot read are useless.Any suggestions?

I invested heavily in SONOS-  many years ago- 15  Pay 5’s,    8 Play 3’s,   several sub woofers - 2 soundbars.  several connects, sonos play 1s - I basically maxed out the system      Over the years- speaker die or go bad- but SONOS no longer makes anything compatible with my gen 1 set up- so they lost me-  It would be a fortune to replace all the hardware I own- and some is installed in my ceiling so that is also expensiveSONOS should have continue to make speakers that work in gen 1 systems 

 After I updated the Windows 10 Sonos app the library would not reindex.  Error stated path no longer correct or something like that. On the iPhone the reindex worked OK.

i experienced 2 day of frustration just trying to oder sub 4 and 2x Era  300 speaker. confirmation notice had wrong shipping address, discount offered only aftrr full price paid and product has shipped. tried to cancel and got an error message saying they couldn’t process cancellation. Offered next day delivery but package still hasn’t been delivered yet. I plan to refuse delivery and instruct credit card company to refuse payment. 

My name is David Salmon, and I’m an audio engineer and teacher with Captalabs.I’m interested in using your devices in our work in studios, schools, and cultural venues, where we regularly demonstrate audio production in Inmersive Audio to students, educators, and the public. All of these groups are potential buyers, and we showcase different tools and workflows during our sessions.We’re very interested in using your full immersive system. Since we work with a wide range of software in both professional and educational environments, we can offer practical feedback on workflow and real-world performance.If you’re open to adding us as demo partners, we’d be happy to take part. Please let me know if you need any additional information from us.All the best,

New Arc Ultra owner here. Is the Upgrade / Trade Up program still a thing? I can’t find anything in my account on it. I’m in Canada.

Hi,Our team is putting together a new listening music experience in partnership with Sonos, and we’re looking to connect with the right person or team who handles content or collaborations.If you know who we should be speaking to, please point us in the right direction.Thank you!