TIP: Sonos Product Lost in Shipping or New Product Returns

Great advice, should be common sense but great advice. Many thanks👍

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

Strange.  I am in US and get the sale’s contact info whether I click Contact Us directly (at the bottom of the page)  or via the Site Map.

Here is my page https://www.sonos.com/en-us/home what does yours look like?

Yes (at the bottom of the Community page).

I get it here on the US community page too, just not on sonos.com after the auto-redirect page loads.

There are always different ways to search the internet or a particular site. I was just offering up a quick way that works.  Besides the point of the post is not about navigation per se.  I’ve seen too many posts in the community wherein OP’s are calling Sonos Tech Support or just don’t know how to present their inquiry regarding a similar issue.

If anyone is going to Sonos.com and scrolling to the link I presented and not getting the page I posted then there is something else going on with their browser re-direct. 

Hmmm….🤔 I’m definitely not in the UK. 😂

Here is my page https://www.sonos.com/en-us/home what does yours look like?

 

Edit: I think  I found the problem.  If you’re accessing from a mobile device, these categories are hidden and need to be expanded under the specific in order to see the link.  On my mobile, I see the same screenshot as Stanley, and can open up the Help section  to get to the Contact Us link….which does show the sales number.

Most frustrating when the website sends different folks different directions for the same link.

Add in the inconsistencies in content on the country specific landing pages and folks have a hard time helping others. 

I think as a volunteer on the Sonos Community, the quickest way is to scroll to the bottom of the Community page. However, FWIW, I'm sitting in front of a Windows machine with a big screen attached to it.