TIP: Sonos Product Lost in Shipping or New Product Returns

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Just FYI….

I had a Sonos Order lost by UPS. I contacted Sonos Sales via email (*) and the next day received a response to verify my shipping address to get another order sent. My point is to contact the right department in Sonos which is not Sonos Tech Support nor this community. Doing so will prevent (or lessen) frustration.

Make sure you have your Order Number and carrier (UPS, FedEx) tracking number and explain the reason for the email. To find the page in the snip-it below just go to sonos.com and scroll to the bottom and click “Contact US”. I hope this helps!

* You can also call within the specified hours. Phone numbers will vary by region.

Shipping

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T

The Girt

Prominent Collaborator I

Great advice, should be common sense but great advice. Many thanks👍

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Stanley_4

Grand Maestro

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

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melvimbe

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

Strange. I am in US and get the sale’s contact info whether I click Contact Us directly (at the bottom of the page) or via the Site Map.

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Danny

Stanley_4

Grand Maestro

Here is my page https://www.sonos.com/en-us/home what does yours look like?

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Smilja

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

Strange. I am in US and get the sale’s contact info whether I click Contact Us directly (at the bottom of the page) or via the Site Map.

Yes (at the bottom of the Community page).

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Stanley_4

Grand Maestro

I get it here on the US community page too, just not on sonos.com after the auto-redirect page loads.

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AjTrek1Author

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

Strange. I am in US and get the sale’s contact info whether I click Contact Us directly (at the bottom of the page) or via the Site Map.

There are always different ways to search the internet or a particular site. I was just offering up a quick way that works. Besides the point of the post is not about navigation per se. I’ve seen too many posts in the community wherein OP’s are calling Sonos Tech Support or just don’t know how to present their inquiry regarding a similar issue.

If anyone is going to Sonos.com and scrolling to the link I presented and not getting the page I posted then there is something else going on with their browser re-direct.

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AjTrek1Author

Sonos.com auto-redirects me to www.sonos.com/en-us/ with no Contact link, if you click the Site Map and scroll way down you get the contact link but it has no Sales contact.

https://www.sonos.com/en-us/contact

Switching the country (far bottom right corner) to United Kingdom gets you the above page.

https://www.sonos.com/en-gb/contact

Sure wish the different country pages were more consistant.

Hmmm….🤔 I’m definitely not in the UK. 😂

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Together Everyone Achieves More = T.E.A.M.

melvimbe

Here is my page https://www.sonos.com/en-us/home what does yours look like?

Edit: I think I found the problem. If you’re accessing from a mobile device, these categories are hidden and need to be expanded under the specific in order to see the link. On my mobile, I see the same screenshot as Stanley, and can open up the Help section to get to the Contact Us link….which does show the sales number.

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Danny

Stanley_4

Grand Maestro

Most frustrating when the website sends different folks different directions for the same link.

Add in the inconsistencies in content on the country specific landing pages and folks have a hard time helping others.

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