The Community Corner

I have not used internet radio stations that much.  Recently though I have found some great radio stations.  So I’ve added several to the Sonos Favorites-Stations list.  I see there is an Edit option to be able to remove stations you no longer want.  It would be nice to also have the lines that allow you to change the order of the stations.  Does anyone in this community see any value in this idea?

I’ve had this problem for a while and it got fixed yesterday by a Sonos support rep. “Unable to add the music folder”, “Error 913”, “music files not available”, “username or password incorrect”, I’ve had them all and tried every solution I could find in the articles - multiple times.  The short version of the fix that worked was that the support rep made a new folder on the Mac under “users” and copied all my music to it.  Then he went to Sonos/ Manage Library Settings, clicked +, selected “Networked Folder and made the path “/users/”the new folder name” and it worked.  I was stunned as I had no expectation this would solve the problem. I fully expect a new version or something will break this again in the future but for now I can play all the music on my hard drive in iTunes/Apple Music.  Hope this helps somebody out there.

Well, it’s time for my yearly complaint about the “State of the Sonos”, but we are simply done this time around. Through all the problems over the last few years, our Sonos Arc and home theater have been fairly stable. Keep in mind that we no longer use the Fives and Ones that are spread throughout our home. They never work when summoned and we lost the drive to spend an hour troubleshooting them each time we wanted music. Those speakers have been collecting dust for at least two years. Yesterday, I turned on the TV and the Arc was not putting out sound. I have no idea what updated (TV/Sonos/whatever). I reset and rebuilt the TV. No change (one hour). I reset and rebuilt the Arc/sub/Ones (1.5 hours)...then everything worked again. Fine. This morning the Arc turns on with frequent audio dropouts. I check and there is another Sonos update available. I install it. The speakers work. Except….the surrounds “need attention” in the app. We are finished. I’ve unplugged the Arc from the TV and

Hello everyone,I’m new to this forum and excited to be part of this community. I joined to learn new things, share experiences, and connect with people who have similar interests.I look forward to reading your discussions and contributing whenever I can. If you have any tips for a new member, I’d be happy to hear them.Thank you for having me here, and I’m looking forward to engaging with all of you.

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.  S

Just had this message coming up and playback stops and then starts again with the next track …fault traced to mice damage having partially bitten through Ethernet cable between Sonos Boost and Linksys router. Removed cable so just using WiFi and problem solved.

HelloI just want to share a positive experience I recently had with Sonos Customer Support. In doing so I’m not trying to set expectations as each case has its own set of variables that have to be evaluated before a decision is made.Recently, one of my Roam 2’s purchased in July of 2024 failed. Needless to say, I was not a happy camper. Per instructions shown here I contacted Sonos Support and provided the required information (email address and serial number of the unit). I explained that the LED Battery Light at the base of the Roam 2 was flashing red.After trying all options to revive the Roam 2 it was determined that the speaker was defective. The Customer Service Representative informed me that unit was out of warranty. However, she volunteered to submit a request for a warranty extension. No expectations were set except to say that a decision would be forthcoming within 24 hours. I was given a case number and advised to call the next day.Upon calling I was informed that the warra

Hello all.Have been a Sonos user for well over a decade.  We have several Ones, Threes, Fives, Beams, Subs and Amps, and a brand new Roamer.  Still amazed at the ease of connection.  I know there’s lots of bad reviews out there, but we’ve focused on connecting the devices by ethernet - not wifi unless absolutely impossible.  So now we have the Roamer and and an Amp connected by wifi, and all else is copper connected.  And oddly enough, using the microwave in the kitchen still causes the Amp to loose connection.  Old microwave, brand new microwave - no difference.  But we live with that cause the rest of the system is so robust.Anyway, I didn’t sit down to talk about that.  What I wanted to talk about was Sonos useless Android and PC control apps.  Honestly, I think the engineers at Sonos want us to only listen to Spotify…. NOT!!!  These apps make it impossible to browse our NAS based library (>10k tracks).  But there is hope.  I’ve found an excellent media management app called Medi

Has anyone had any bad expereince with refurbished items long term? I am thinking about buying a refurbished one but kind of worried about spending a lot of money on something that is potentially problematic or may become one after warranty is done. I know Sonos say that they have been tested extensively but wanted to see if someone had any bad experience or has it been generally positive across.

Just an FYI…Using the terms Immersive and Sound Stage to describe what you want in music in the same sentence is technically not a thing. Take a look at the differences as described below. 

When using Apple Music service from the Sonos App, if crossfade its on, between the songs the volume increases very fast to like 100% for half a second. So for me Crossfade its unusable.Also I would love if the sonos app could have more features for the Apple Music service or if music could be played high quality from within the Apple Music app like in Spotify but I think thats on Apple’s behalf.

If you haven’t already started creating them, will you please create Sonos earbuds? I don’t like headphones and Bose is great and all, but I’d definitely purchase Sonos ear buds the day they are released. The sound quality is unmatched. Thanks. 

CDs are making a comeback! We all know it.  Will Sonos make a dedicated CD system like they did with their turntable? I’d buy this in a heartbeat.  it would be awesome so have that feel of physical media with my Sonos setup, and be able to skip tracks etc. from any room ❤️.  The R&D dept. can have this idea for free just build it!

Please stop the endless UI redesigns and pointless icon color changes (like switching between white and yellow for Night Mode/Speech Enhancement).Instead, focus on fixing core functionality. Right now, the volume slider box is completely broken — the touch target/hit-box is too small and it doesn't register immediately. It takes multiple attempts just to adjust the volume. This is a critical usability flaw for a premium system. Please fix the volume slider response.

I love my Sonos speakers - I have a Beam, a Mini Sub, 2 Play 5s, and 2 Era 100s. They sound GREAT. When they work. Enter the Sonos ecosystem… the poor coding, the terrible user experience, the  shockingly bad UI. There is nothing more frustrating than a song that cuts out, except one where the speakers play intermittently. Because of this, I loathe Sonos as a company. I am appalled at the seeming hate that the Sonos product mangers, the software engineers, and the company management has for audiophiles; if not, please explain the volume slider that never starts at a synched volume and has to be manually adjusted, explain why SonosNet continually drops out while my WiFi does not but am yet unable to allow the Beam to talk to the Sub and Eras over WiFi? As of now, I no longer caution people who inquire of me if they should buy Sonos, I actively proselytize for anyone and everyone to please make better choices and buy some speakers with a functional ecosystem - again, the speakers sound g

Hi folksi’m a sonos amp and sub user for more than 1 year and i think i’m going to leave the community because i realize Sonos is not really aware of what’s going on about music loverslet’s get an examplesonos app for the sonos amp is the worst app i ever seen .Since their update , we just deal with a 2 eq band ( i remember we had to “beg” sonos to re install the pan left / right  position on the app after the  update)  that is ridiculous in terms of music corrections .i think it’s not a professional  way of working with  music lovers who’ve invested in sonos products.so i ‘m about to leave and sell  my sonos products and move to a more professional music streaming company, this joke has lasted too long folks.S.

This morning I received an email from Sonos indicating that I had purchased 2 amps.  They had my correct name, credit card number, and email address but wrong home/billing address.  I canceled my credit card and I think I was able to also cancel the purchase from Sonos.  I had recently (2 days ago) used that card to purchase an Andrew Bird substack subscription.  I know Andrew Bird has done some work for them.  I would like to know how this happened. I never made the purchase.

I received two similar emails over the weekend: Hi there, We wanted to follow up about your recent visit to Sonos Support. We hope you got the help you needed. Here are some other guides you may like:  Note that I have not contacted support in many years. This email seemed more like a marketing message, than an offer of help. Really, I don’t need these messages and I hope that each of my replies here will not generate one of these emails.

 It’s interesting how a topic can be closed before a fix is made.  I suppose because there was no activity the subject was not important enough which does make sense.  Seems there aren’t that many in this community that listen to gapless orchestral music in Atmos.   Trying to listen to Mason Bates: Anthology of Fantastic Zoology streamed from Apple Music in Spacial Audio.  The bumps at louder track transitions is very irritating.  Maybe this can’t be fixed.  Would love to know.

Hi everyone! Some of you may have seen my post on Reddit yesterday, but I wanted to invite feedback from this group directly on the same topic. Here’s what I posted over there:For the last couple of months our engineers and designers have been working to improve usability of the app and I wanted to start a conversation here about what we’re up to, and invite your thoughts, long before any changes start showing up – even in our beta channel.As you know, all too well, over the past year we’ve spent a lot of time digging out from the obvious performance and reliability issues in the “new” app. We’ve made progress but of course that work continues. Recently though we’ve also been asking a different question: even when the app works, does using it make intuitive sense?To help validate our belief that we had real work to do here, we’ve been in customers’ homes watching them use Sonos. We’ve sat with people while they try to queue up music to a room down the hall. We’ve watched them search fo

It’s a Celebration 😂😂😂 

Applying for a Sonos Developer account has been on this stage for more than a week, now:Your registration is being analyzed by our team, please wait.Is there a way to see the progress, get an idea of wait times?The clients are growing impatient :-) Have reached out to Sonos Support (couldn’t help me) and the developer-feedback address I found here.Much appreciated!

Dear Sonos dev team,I use the alarm on my Sonos Era 100 to wake up every day to the same Spotify playlist. My Spotify playlist is in shuffle mode on Spotify, but the alarm plays the same songs in the same order every day.  Please allow Sonos to read the status of the shuffle button when it loads a Spotify playlist and shuffle accordingly, especially for alarms. 

Currently, I have a Netgear Orbi RBR850 router for my mixed WIFI environment that includes several Sonos speakers.   I have had disastrous results from upgrading to a newer Orbi that does WIFI 7 and has different zones for 2.4 and 5ghz.  I gave up, as it was more frustration than it was worth.My mixed WIFI environment includes WIFI7 capable products (Macbook M5), Sonos, Raspberry PI, iPhone 17 Pro, and who knows what else I have here (LOL).   It’s worth mentioning, that I have an original Sonos Playbar that does NOT play well with the newer Orbi, that was a big problem, too.I have looked around and I’m not sure about what newer routers would work well for this.  I even consulted AI, and AI said I’d just be better suited to wait a few months until the routers stabilize. Figured someone here may have some insight to share. Thank you!

The latest update broke my sleep playlist completely and Sonos has stopped me to be able to play 10 hour static noice sleep songs with YouTube music and Spotify. There just grayed out and clicking on them it gives either an error or does nothing at all. I already replaced everything, resigning in to everything, tried other songs, unplugging power etc etc. it is Sonos that blocks this cause they work perfectly on the services them self and before the latest update… This is ridiculous if this would not be a bug but by design ​@SONOS