Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?
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This is the worst service and UX app in history. Nothing works…
Does anyone know how to send a feature request to Sonos? We have devices throughout the house and it would be awesome to be able to listen to the Nintendo music app everywhere! It’s not listed as an option in the content services though.
So I've finally had enough of the Sonos eco system. It's just not reliable enough and more often frustrating trying to get it to work than I actually spend listening to music on them. What have other people looked at? I've got 2 x Sonos one speakers in the bedroom,1 x Sonos one speaker in the kitchen,1 x Sonos connect in my living room connected to an amp and some floor standing speakers.1 x Sonos portable in my ensuite I'm thinking of forgoing the kitchen speaker as it doesn't get used often, buying a Cambridge audio network streamer for my living room and getting KEF LS speakers for my bedroom
Please correct me if this is already a function I’m unaware of, but it would rock if SONOS added the option to “play after last add” (when adding songs to existing queue). We can “play next” or “add to end of queue” but I find that most of the time I or someone else listening wants to hear specific songs in a row in the middle of an existing queue instead of having to choose each song to “play next” trying to catch the song as it ends or “add to end of queue” only, mainly to keep the queue as a whole intact and so you don’t have to babysit the queue as much while trying to enjoy your music.
If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart. Just me?
I have a Sonos Arc and Sub in my living room that’s primarily delegated to TV use, but occasionally I’ll AirPlay audio. The AirPlay volume defaults to the last volume setting from the TV, which is too low, so I crank the volume. Later when I return to TV the volume is way too loud for the TV and blasts the whole house without warning.It would be great if the Arc could remember separate volume setting for the HDMI input vs AirPlay and recall them when the relevant input is active.
As the problems continue with the app/controller, some of which are new little frustration surprises, I wonder if Sonos has given up on trying resolve what is possible one of the worst products around. Certainly that would seem to the case with the community reports. But yet no improvement still. Since that last notable version change mid 2024, I don’t ever open Sonos without there being a problem. Please do try Patrick…
This new update works!! My system is now responsive to radio channel changes and volume settings. Fantastic to have it back. Happy days 😊
I used to love Sonos. Worked right out of the box. Responsive app. Good enough sound quality. Now EVERYTHING is broken.App takes forever to load. On a good day I can play music on 50% of the speakers of my system. On a bad day 0%.PLEASE: there is nothing wrong with my WiFi. And, yes, I have reinstalled the system. I cannot recommend Sonos to my worst enemy. It would constitute cruel and unusual punishment.
Don’t make the same mistake as me or at least be warned and know what to expect before you go through the Sonos Warranty Return process.BackgroundI confirmed via Sonos support that one of my Arcs was defective. I bought (from new), 2 Arcs, 2 Sub gen 3, 3 era 300’s and 4 Era 100s. I also own a Roam. I would say therefore I am a “good customer”.Sonos support confirmed via online chat that I should return my defective Arc and they would provide a replacement (this was after submitting diagnostics etc etc). They sent me shipping labels for UPS and I executed dispatch on the same day January 3rd 2025 by UPS. It all sounded so simple and efficient - just what you would expect from a “premium brand”. I even called my retailer and told them that I wouldn't bring it back to them after all as Sonos will take care of it. My wife and I were delighted with the apparent simplicity and convenience.This is where the simplicity ended and I made the mistake of not doing my research and trusting in “Sono
Have all the software problems been fixed to an acceptable level ? I feel like downgrading back to S1 until things are sorted. But I did see somewhere that if you do this you cannot then upgrade back to latest software at a later date. Is this true ?
Hello. I am hoping this feature suggestion can be passed along to the appropriate team. I currently use a Sonos Amp in each room of my home. In each room the setup consists of:(1) device with a voice assistant (i.e. Amazon Alexa, Apple Siri, or Google Home) which is plugged into the RCA Line-In input of the Sonos Amp (1) TV which is plugged into the HDMI input of the Sonos AmpI would imagine this is a fairly common setup. The problem is that there is no way to interact with the Voice assistant, i.e. to ask the time or the weather, while the the TV is on or while the Sonos is playing an internet source such as Apple Music. Currently the Sonos Amp has the Autoplay feature but this is not ideal for voice assistants because it requires the Amp to switch back and forth between audio sources. Therefore the feature I am proposing would be as follows:Add a setting within the Sonos mobile app so that the User can choose the option to mix audio sources together. The user should be able to togg
Seems like the outgoing CEO was rewarded for the huge app debacle. If Sonos wanted to promote goodwill in the user community they would have fired him several months ago.
I purchased a record player just before Christmas. It is the first product I’ve purchased from Sonos that I was unsatisfied with. I currently have about 20 speakers throughout the house and absolutely love the ecosystem. I have been trying to return this project 1 player for no less than 12 days. 12 days calling being told it will take 24-48 hours. At this point it’s almost comical. By far the worst customer service experience of my life. I will be purchasing from other stores in the future instead of Sonos direct. Absolute joke and still no help. 12 days and counting. Eventually the 30 day return period will be over. Can’t wait for that battle.
Dear Sonos Team,I am writing to express my profound frustration with the Sonos app on macOS. For over a year, the app has been unable to detect my Sonos speakers, rendering it virtually useless. Despite numerous attempts to troubleshoot—reinstalling the app, updating macOS, and ensuring all devices are on the same network—the problem persists. This ongoing issue has significantly diminished my experience with your products.I am not alone in this frustration. Many users have reported similar problems on various forums, highlighting a widespread issue with the Sonos app on Mac. For instance, a user on the Sonos Community forum mentioned that their Sonos desktop app stopped working correctly on their MacBook Pro, displaying a message saying, "Searching for your Sonos System..." and failing to connect.Sonos CommunityAdditionally, a thread on the same forum discusses how the Sonos app on Mac cannot see speakers all of a sudden, even after restarting the speakers, rebooting the Mac, and rest
Patrick toast and it’s about time
There are a ton of duplicate stations via these services. I’ve noticed when searching for something like KEXP or BBC, they pop up in multiple services.Do you like 1 vs the other? Is there any info on the bitrates of these feeds (does one stream higher quality than the other?) I’ve noticed TuneIn has a lot of commercials on their own TuneIn-branded feeds…
I ordered an Arc Ultra before Christmas 2024. It is now mid-January 2025, and I have not received my order or a viable status update. After three weeks the status still reads “Awaiting Carrier Pick-up”. I called customer services, and they told me they needed to launch an investigation which is frustrating. Clearly the item has not shipped. So, they are making me wait to get what I paid for while Sonos figures out what happened? Make this right Sonos. Your equipment is too expensive to make valued customers wait while you figure out how the order was botched. PLEASE FIX THIS.Let me be clear, customer service is obviously provided by offshore personnel, but she was friendly and tried to be helpful. I asked to speak with a supervisor and after a brief hold was told a supervisor was not available to speak with me. Again, I ask, why do I have to wat for an investigation of a paid order that never shipped?
