The Community Corner

Pretty sure this has been covered multiple times. Don't get Sonos. Always had issues between apps not connecting (TuneIn, Tidal, Spotify) as well as Sonos Move...

Why doesn’t Sonos manufacture a HD FM radio for the house.  I’d surely purchase it and hook it up to my Sonos speaker system.  

Heads up for anyone who had a perfectly good working sonos one speaker who had to update the app to continue using it. I did this and my speaker became unresponsive and therefore useless to me. After alot of conversation with sonos customer service the best they could offer me was 40% off a new sonos era 100 speaker if i returnedmy old one. I previously loved the sound quality of my sonos one speaker but im so annoyed with the service and the complete inability to resolve the situation and simply render my speaker done, that I'll probably stick to Bose products (which if they can't be fixed they will be replaced) and don't have to be constantly connected to the app to use. Extremely disappointing Goodbye Sonos 

I feel it’s important to share my recent experience with Sonos Customer Service and frustrating return policy. Please note, this is long so apologies if it’s a little wordy. I purchased an entire set of your award winning Sonos products in June 2025  (arc ultra, era300 x2 and sub 4 and can’t deny the products are exemplary, I regret however this cannot be said for their after sales service or indeed support.Both my era300 x2 developed a cosmetic fault the last couple of days, basically the front mesh is coming away on the left side of both speakers. I contacted the technical support team who asked me to send some photos on the phone, which I did and after a short time I was told these were covered under warranty, and that instructions will be sent to despatch these to there Service Centre, and that on receipt you’d immediately dispatch replacements. Everything sounded pretty efficient so far.I then received two separate emails (one for each speaker), each containing a return label, pro

Hello Community:Do you know if there is a level 4 support?  I have worked with all three levels without getting a stable system.  Level 3 has tweaked router settings for me. I have had to call in the last three weekends because speakers dropped out when using Apple Music and it skips. One technician said I need to unplug every device every ten days, and she insisted that was standard recommendation. Level three has me hard wire my Beam gen 2 and sub mini. Then, levels one and two say no, that is not supported. Level one has me connect another speaker to one of the routers in my mesh system. But, last night m, a Level Two says that is not correct. Last night I was on the phone with Level 2 again for 1.5 hours with no solution, even though he also remotely controlled my computer. He is submitting an investigation.  If there is a Level 4, how do I reach them?   Brian

This is by far the worst company I’ve ever dealt with as far as warranty repair and replacement goes. I have been completely turned off to this company, and my wife is purchasing who actually buys products companies and was considering them, but not anymore since what I’ve gone through this is so ridiculous that a company that supposedly prides itself and quality Would let their customer service lack so bad

Hey folks. I've just joined the cult of Sonos (Beam gen 2 & mini sub). A few days after purchase (from Richer Sounds) and registration of products with Sonos. I received the following email from Sonos • no-reply@con.sonos.com The User Research team is inviting customers to take part in a short survey about their experience with Sonos products. This study is hosted by our research partner, Chadwick, Martin & Bailey (CMB), and may include an option to share a photo. Survey details: Open: August 27 – September 12 Time required: About 15 minutes Thank you gift: 30% off Sonos products up to $2,500 retail I completed the survey but have had no response. What would you guys suggest?  Thanks guys.  Jay

The physical speakers are the only thing that are good; and Bose would be just as good. Where’s the thread on a class action suit? Amazing how horrible the Sonos apps are (phone and  desktop). System is basically unusable as 1000% inconsistent. So many screwed up aspects to all of it anymore, it’s hard to determine where to start and where to end when it comes to all the things it doesn’t do that it should, and does what it’s not supposed to, and how neither of the apps work 75% of the time (and that’s generous). Feel bad for the people who work there. -- because of how horrible the system has become and a total waste of money. So frustrating, and NO customer service support NOR systems support, of course. 

until about a month ago, when I turned on Sonos to listen to a radio station, all I heard was ‘welcome to tunein’, then the station started playing. Now I get 2 mins of tunein ads, followed by local ads. I just want to listen to the radio. During the day it will restart with these ads 3-4 times. It’s doing my head in and I’m now at the point of ditching Sonos altogether and getting something else. What have others experienced/done?

Hi, I would like to do a feature request. I would like to have the possibility to have the cover in full screen in the Now Playing window on iPad.Here you have a comparison between the iPad mini and Galaxy tab A9 now playing window cover size. In iPad is very small compared to the Galaxy tab. Could it be possible to address this change? I think the people who loves to see the covers would like this feature in iPad.  Thanks! 

I can’t get my songs that have been mailed to me to play thru sonis

Feel the need to reopen this! Was marked as closed, but I can’t accept that this is not getting the attention it needs. It’s a simple software tweak, and should be easily added through a firmware and software update. In 2025 we love having a GUI while operating our music players, so playing music through TV is absolutely relevant. For sonos to be hardcoded to TV-mode, when source is Line (hdmi), thats just unacceptable for this pricy peace of hardware!Hope you take note of this feature request, and take it seriously this time.link to previous request:  

Hi everyone,I normally don’t post here, but I couldn’t find much info about this on other forums. I recently got a Formuler Z12 Ultra and installed Spotify on it.My question: does Sonos actually support Dolby Atmos when streaming from a device like this? I’m mainly using it with my Sonos Arc, and I’m not sure if Atmos is fully recognized.For context, this is the model I’m using: Formuler Z12 UltraHas anyone tried this setup?

I’ve used the alarm feature for years, both to wake up in the morning and periodically through the day. It would be ~~~amazing~~~ if, instead of just screeching to a halt, the alarm could fade out of what’s playing and then fade in to the alarm itself. It can be super jarring as is when white noise/music/etc. suddenly just ceases. It sort of negates the fade-in feature of the alarm. Even if it’s simply a sleep timer with a customizable length of time that can then fade out, that would allow for some time math to approximate that alarm functionality. I’ll thank the sonos gods literally every morning until I die if you can add this in pls i am begging xx

Just needed to vent. SONOS needs to fire their trash app designers/engineers. SONOS, why do you not have common sense to make simply changing WiFi networks easier? Use your own products and test this stuff! You all need to be fired. 

Please add integration with at least one of the advanced AI assistants available. As right now there is nothing smart about the speaker. It's a standard wifi speaker with no battery and a overly complicated setup. Chat GPT, Google Gemini, Claude...

I received an email in regard to the Sonos Research Team. I completed all necessary survey questions and the NDA ( received confirmation of the NDA ). I had to log out before completing the initial 30 minute survey. I have no idea how or where to go to log in and complete the survey. Any help would be appreciated. Thanks

I have previously subscribed to Sonos Radio HD through Apple.I purposely let that subscription expire, as I would prefer to subscribe direct through Sonos.  However, whn I log into Sonos on the web and go to Subscriptions, it says, “Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.”Is there any way for me to migrate over to subsribing from Sonos directly?

Wanted to see some Sonos Radio discussions, current, not 5 years old!Can we get a sort by date for the forum search? Maybe once we get that,  we can get an option for which country forums are searched?   

I REEEAAALLLYYY want the volume panel that pops up from the bottom of the app to STAY UP until it’s dismissed by the user. Or at least have a longer timer. I have multiple speakers in one room that each need to be at a different volume level for the middle of the room to feel balanced (I use the room in different ways so I’m often adjusting). Just as I’ve tuned in to which adjustments I want to make, the panel drops down. Tapping on the volume slider again and then finding the speaker I need can sometimes cause me to forget what the adjustment was bc my brain switched gears. I repeat the process over again with more focus and speed. This causes an unnecessary and negative emotional response every single time I need to adjust my system— from mild annoyance to momentary rage (if I’m being honest). I don’t want to feel a sense of urgency changing the volume of my speakers 😕. Sometimes I adjust them manually and walk around more.     Having the short timer on the volume panel being up is

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

I would like to know how I can be chosen to start reviewing and being part of an amazing company.

Sonos Music Library Alphabet Scrolling Finally fixed, only took you over a year to fix this and you still haven’t fixed issue when playing along playlist. You have to keep scrolling down the queue to see what’s playing, another annoying feature that has gone.

For weeks now whenever I tune into a podcast through Sonos, I get just an endless stream of advertisements, often repeating the same one minute string. I've tried signing out and re-authorizing and resetting and everything and nothing helps. What's going on? Anyone else of this issue? It is rendering my system useless.

don’t buy sonos crap. as a longtime  owner of many speakers, i can tell you the app keeps  getting WORSE. whoever is driving the bus at the company needs to be thrown out.