unreliable Sonos!!

Sonos cop-out. Their 'customer services' say the opposite when you finally get to speak to them, they say you shouldn't need to be wired. My signal strength is excellent.

Early eero’s, before S2 existed, would frustrate SONOS. Eero kept passing this off onto SONOS and SONOS blamed eero. Eventually, (with grumbles) eero issued an update that fixed the issue. Here is a SONOS suggestion when deploying with eero.

I've been following things here for a couple of months to try to understand what's going on. I wanted to understand so I could  decide if I would expand or wait a bit.   I'm completely wireless on a Netgear Orbi mesh and have had pretty much no issues other than random and rare no system found.  Close app and restart was all. 

I got home to another pair of Era100s that just got here and plugged them in,  opened the app and 10 minutes they were set,  updated and running. The are the only ones that I grouped and that went flawlessly as well. 

One thing I've noticed while lurking is the wide variety of wireless routers in use. Having started in computers at DOS 2.0 I've learned long ago all hardware and it's firmware are not all created equally. If I were to take a guess,  with no testing, the tech support' "wireless issues" probably have pretty solid base in reality. The old app was mature and had already been ironed out with speaker and the wireless firmware to help smooth things out.  

Just as a data point,  Sonos CAN be pretty painless. I hope y'all are able to smooth things out.  I do feel your frustration having been in the HW/ FW/SW 3 ring circus many times.  Somethings things need kicked to the curb to sort things out,  maybe it's not Sonos? 

​@Briggsey 

I’ll add my two cents….

I have 32 Sonos units of which 30 are active. They comprise 10 rooms of which 9 are active. My network consists of Asus ZenWiFi Pro ET12’s x 3 setup as a Mesh using a wired backhaul. My devices are iPhone, iPad, Mac and Android all running Sonos controllers. Everything is wireless. I can group as many rooms as I like at any time. I have no drops or disappearing speakers. I don't need SonoPhone nor SonoPad.

My suggestion is to check your internal network and/or call Sonos Tech Support as suggested by ​@Airgetlam; or follow the advice given by ​@buzz.

My conclusion is that unless you have defective Sonos gear...then it’s your network.

• Arc Ultra’s x 3 
• Beam2 x 1
• Fives x 2
• Move2 x 2
• Era 300’s x 6
• Era 100’s  x 4
• Subs 3’s/4’s x 7 (total) 
• Sub Mini’s x 3 
• Amps x 2
• Roam2 x 2 (not active)
• Sonos Ace x 3 (not included in total above nor part of the Sonos active network as rooms)

My system worked without issue pre May 2024. Just so I’m clear, you suggest I should buy new network hardware to make it work again? It’s not the buggy, untested and still not finished app and firmware that has new bugs with every release?

The May 2024 and following releases of S2 use some different network protocols. We can argue that these protocols are “better”, “more secure”, “more modern”, or not. I note that some gateway/router/network hardware doesn’t support these protocols by default.

I suggest that you search for “[router model] and Sonos”. Often you’ll discover specific instructions to support these newly introduced protocols.

I’ve been dealing with this pos system for a year and have burned dozens of hours troubleshooting. With an install base of millions if clicking a checkbox to enable mdns (which is enabled by default on my router) imo Sonos would be able to resolve this.