If you have been seeing problems for over a year, the new app (which was the impetus for the CEO resigning and the Verge article you have linked) is definitely not to blame.  That version of the app was released just last June.  So something else is at work here, because your problems were manifested in the version of the software everybody is clamoring to move back to.

I have 2 large Sonos systems. One home with 13 products. A second home with 6. I have struggled with the new app and have spent many hours wrestling with workarounds, including talking to folks at tech-support who are trying their best, but they can only do so much with the new software that does not function like the old software- ( not responsive, skips, will not let certain combinations of speakers be selected at the same , Cannot play different audio sources to different speaker sets in different room rooms that was probably the biggest reason I chose Sonos about 15 years ago. I can honestly say over the last 15 or so years before the software update I can’t recall having a problem With Sonos when I did, it was always minor. Since I have many $$$ invested in Sonos products, I’m not gonna throw them all in the trashcan. The only workaround I have found is that you have to unplug everything and if you wanna play two or three speakers at once, go plug them in and after a 10 minutes or so the app will finally figure out There are only three speakers in the system. that tends to function Moderately well. Whenever I have added five or more, it’s usually a bust. So for instance, can’t use my surround sound with play bar to satellites woofer and also play a couple of speakers outside with different music for my kids.   The pain is that anytime I wanna play music in a certain room. I have to go unplug - for instance my outdoor Sonos products and then plug in the products in the room I wanna play music in. It’s safe to say that Sonos technology in their new app is probably a decades behind the rest of the world. I sure hope they get it figured out. The speaker still sound pretty good when they work. This used to be such a fabulous company. It’s a shame.

Well, this is surprising since in contrast with the new mobile app, the MacOs app has not been significantly updated and should stlll work well. By the way, please note that this application is on life support: it is to be replaced by the web app on all desktop computers in the future.

Nevertheless, have you tried to remove the settings of the application ? On MacOS, deleting and reinstalling an application does not necessarily clear its settings.

Type the following into a terminal:

rm -rf ~/Library/Application\ Support/SonosV2

I have not tried that and will do so thank you very much

Well, actually this was more a suggestion for Derk_Knight who was seemingly stuck with a “Searching for your Sonos System” on MacOS.

Your problem seems more… complex.

But in any case if you have issues with the MacOs application, it could help.

Best regards.

I second this thread.

I have a setup which is probably a bit more advanced than the average person…

… and all of the mobile devices (iOS) can access Sonos perfectly fine, but the macOS app cannot. If I switch the Sonos-devices to my main VLAN, the macOS app works, but not when the Sonos-devices are on their on a different VLAN.

It might just be my opinion, but I feel that if the app works on one platform, it should work on all supported platforms.

I hope that you fix the macOS app, Sonos.

Kind regards,

Adam