Skip to main content

Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,139 Topics
  • 58,681 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
  • 343
  • 2307
S
stationtostation
asked this

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the on...
  • 55
  • 173
6139 Topics
DGR1
DGR1Chromatic Producer I
posted in Controllers and Music services
Feedback on latest iOS 80.06.03 app

Hi Sonos,I know you’re all working hard squashing bugs, and thank you for making everything a lot more stable now. I wanted to provide some feedback on the new app as it’s been out for a few months.Could we have an option to default load to the Sonos Favourites screen when opening the app. This is the screen I use the most Could we have an Edit option for the Sonos Favourites screen so we can remove and reorder it like the home screen. I don’t need Recently Added in this view, and would prefer to have Stations at the top. Could Sonos Favourites be listed alphabetically. At present it’s ordered by when items were added, meaning my all-time favourites quickly disappear behind other items. In the previous app I could start playing a favourite station with a single click from the home screen. Now it’s at least two clicks. Could stations not play with a single click as before as there’s no reason to be taken through to a second screen where I have to press play. Input feedback is somewhat l

780
DGR1
2 months ago
A
AJFpk3Contributor I
asked in Controllers and Music services
Audio Resolution

What happens when Sonos receives an audio stream (say from Amazon Music) in excess of 24/48?Does Sonos reduce it to 24/48 or something lower or even not play it?

16311
R
2 months ago
M
MBGilpinContributor I
asked in Controllers and Music services
Broken Local Library support for MacOS app - when will 80.06 be available for MacOS?

I’ve been awaiting a fix to whatever broke my Local Library support a few weeks ago. I had already applied the workaround since the April update, of sharing the local Music folder on the Mac as a network drive, then re-adding the library using that location. It had worked fine through May, June, and early July until the update then came which broke it.So I’d like to try the new 80.06 version, but so far it’s only showing available for the Android or iOS versions. Has anyone seen info on when the MacOS version will come? I’m growing tired of only being able to listen to my Spotify or Pandora playlists.

915
M
2 months ago
A
abm1440Contributor I
asked in Controllers and Music services
Android Galaxy S22 Sonos volume controls not working/displayed

Hello, Just purchased a Sonos Move 2, which i enjoy very much, Was expecting to have Notifications-Style Audio Controls - just like in other music apps ( tidal, spotify, youtube music ), yet they seem to miss in the Sonos app, Noticed from the current discussions that other users might experience the same thing, Hopefully this will get solved in the next patches, doing my job to report it, In order to resolve this, i’ve tried :reseting app from Sonos Uninstall and reinstall Clear cache and data and then restart sonos restart phone have allowed Sonos notifications in Android app config( multiple times in different combinations ) Maybe it’s related, i’ve tried following this guide, but that option does not show up https://support.sonos.com/en/article/control-sonos-volume-with-a-mobile-device-s-hardware-buttons  Have attached screenshots with :the issue with Sonos Sonos is actually running Youtube Music correctly displaying much appreciated audio controlsMissing lock screen buttons ( mayb

280
A
2 months ago
S
semkaContributor I
posted in Controllers and Music services
Sonos Radio HD channels list smaller in new app

HelloI’am a sonos hd radio subscriber and i find that channels list in new app is smaller than in desktop app or 3rd party apps like sonopad.As an example in Classical section i see only one station Concert Hall in new app, but on desktop it 3. Same in other music radio sections.   

200
S
2 months ago
R
RLCORContributor I
asked in Controllers and Music services
Reset Sonos App

I could not connect to my Sonos system and noted in another conversation the Sonos recommendation to try resetting the app on my iPhone. So I tried doing that, it took me to a page to accept the Terms of Use, License and Warranty agreement, but the accept button is grayed out the only option is to cancel.  What am I missing, or is this another issue with the “new and improved app”?

536
R
2 months ago
P
PellucidContributor II
asked in Controllers and Music services
Connecting to my music library on a PC

My music library in on a PC (not NAS), and before the new app was released Sonos could access this.  With recent update to the new app I can now add my music library, which I have done.  However, when I select Albums in My Music Library on the app, there’s nothing there.  It does say that loading may take some time, but it has been weeks now, and still nothing there. I have tried selecting the folder again, but still nothing. In Music Library Settings it says that the library has synched.  I have also scanned for new content. But nothing is there.

562
S
2 months ago
G
GuananicoContributor I
asked in Controllers and Music services
Port does not Play songs consecutively

I have a PORT 48 System.My first issue this weekend was that the sonos app indicated that my Apple Music account expired (therefore, I could not play any Apple Music).  That message was wrong since my Apple account is not expired.  I was able to reinstall Apple Music in the app.  However, the music did not played.  When I click the play arrow, a dark round circle appeared. I contacted Sonos support today and sent a Diagnostics. While talking with Juan, Apple Music began to play.  Juan gave a case # to use if I have more problems.  And, I do have more problems.  Apple Music plays.  However, it only plays one song and stop.  The system does not plays a whole album, just one song at the time. Has anyone have hd an Experian similar to me?Sono’s Radio was always available to play if I want it to.Thank you for reading this.  Respond if you wish. Modesto   

120
G
2 months ago
H
HanjaschContributor I
asked in Controllers and Music services
radio abspielen geht nicht mehr

Guten Abend zusammen,Seit kurzem kann ich keine Radiosender mehr abspielen. Bei Sprachbefehlen über die Alexa App App wird zumindest akustisch bestätigt, dass der gewünschte Sender jetzt abgespielt wird. Jedoch tut sich nichts.Auch bei der manuellen Auswahl eines Senders spielt Sonos einfach keinen Radiosender mehr ab Die Verbindung zum Internet besteht und funktioniert. Wenn ich zum Beispiel auf Spotify gehe und Musikstücke direkt einem Sonos Lautsprecher zuweise, spielt dieser zuverlässig ab.Lediglich die Radiosender funktionieren überhaupt nicht mehr. Ich habe schon mehrfach die Netzwerkverbindung überprüft, die App neu eingerichtet, die Sonos Geräte neu verbunden, ohne Erfolg…Für Hilfe bin ich sehr dankbar Moderator edit:Google Translate- Good evening everyone,I have recently been unable to play any radio stations. When I use voice commands via the Alexa app, there is at least an acoustic confirmation that the desired station is now being played. But nothing happens.Even when I man

2034
Schlumpf
2 months ago
J
Jbone71Contributor I
asked in Controllers and Music services
sonos app

Ever since updating to the new Sonos App, it is now May 21, 2024, IT. NEVER. WORKS! Awfully frustrating and annoying. I spend over 20-30 mins each time trying to get music on my darn speakers. I have tried everything. Reset everything. About to give up on Sonos completely I am so frustrated. 

1564
T
2 months ago
Strat1117
Strat1117Trending Lyricist I
asked in Controllers and Music services
Amazon Ultra HD recodings showing only HD (or no) tag on Port (newest version of app)

I’ve noticed that many selections which are Ultra HD don’t display the badge through the Sonos app (using a Port for streaming). Sometimes it shows no badge at all, sometimes it shows only the HD badge and other times it works properly (or the HD badge switches to Ultra HD mid song). I know that all my settings are correct, and my dac is showing 24/96, but the lack of badge still concerns me. Is there a fix or am I at the mercy….? Thanks for any and all input. NSC

423
R
2 months ago
A
Abbafan1972Contributor II
asked in Controllers and Music services
Can’t get app to work

Hey there.  We bought my parents a Sonos Ray some time ago, as my Dad needed extra sound for the Tv.  I set up the app at the time which I think was the S1 on my Mom’s phone and all worked ok. Although over the following months the TV worked fine, but they never touch the app. I did show them how to use it for radio stations, but as they are in their 70’s, they are not technically minded.  We think that the app automatically updated to the S2 in background and can’t get it to work at all. It’s prompting us to accept the t&c’s but the option is greyed out. Trying to go back to the S1 app just prompts us to download the S2. We saw an option to downgrade product to S1 but says option is unavailable. My Mom’s phone is an IPhone 8 running IOS 16+.  Does anyone have any ideas please? The TV sound works through it ok still, but the app is just inoperable at the moment.  Thanks.    

302
A
2 months ago
P
ProggieContributor I
asked in Controllers and Music services
last.fm

The new app removed the last.fm service so we can no longer scrobble music. Thanks for not giving us the heads up before upgrading. So upset!

81016
R
2 months ago
S
sbph1Contributor II
posted in Controllers and Music services
downloading a music library

 

422
buzz
2 months ago
S
Sideshow_BobTrending Lyricist I
posted in Controllers and Music services
Sonophone Update

The most reliable Sonos controller app for iOS has been updated.  One of the improvements is a new look now playing screen. More information and additional details from the developer on Reddit You can force the update by deleting and reinstall.  Moderator edit: Sonophone is not made by Sonos - use at own risk

1482
T
2 months ago
L
Lulu27Contributor I
asked in Controllers and Music services
Sonos remote X being present with others

I host events being on my phone during the events to control music volume or song choice (meditation, healing, and social gatherings) is paradoxical to being present with other humans.Going into the Sonos app has the same effect as same as checking my what’s app messages. The Home Screen / swipe down in iPhone used to work and now that feature isn’t available which is disappointing. Is there any way to control volume remotely? Like a 3rd party remote? 

202
Airgetlam
2 months ago
J
John CusackContributor I
asked in Controllers and Music services
Amazon Music not in the list of Content Services

Hi all, I recently had to reset my Sonos1 and lost my settings including my Amazon Music “skill”? I used the Sonos chat bot and it let me know I needed to go into the connected services and add it back. However, when I follow the instructions I cannot find Amazon Music in the available list. I see others streaming services like Deezer and Spotify so I assume I’m in the correct place…?  what am I doing wrong? Thanks!

211
Airgetlam
2 months ago
B
BillFEnthusiast I
posted in Controllers and Music services
Volume resets to zero system wide

I have seen several similar descriptions involving a particular device or service.  My experience has been with all of my devices.  I usually run my Sonos system as a single group.  As I move from room to room, the music is the same.  I have found no pattern to the problem I am experiencing.  It has happened when I’m playing “My Music” and when listening to SiriusXM.  At the times it has happened, I have not been making adjustments or using apps for Sonos.   Suddenly, music stops.  On investigation, I find all devices have volume level set to zero.  I can correct the settings from my Android or IOS app, and everything works until it happens again.I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

72221
J
2 months ago
B
BarrypgTrending Lyricist I
asked in Controllers and Music services
Bug report: Recently Played List and LITT Live not synching

Hello,When I play a station from the LITT Live service it subsequently appears in the “Recently Played” list.However, when I try to “replay” any LITT Live stations from the “Recently Played” list, I always get served a “Something went wrong” error. I have this problem on both ios and Android devices.Is this a bug in the app, or are there any troubleshooting steps recommended?P.S. I used to have the same problem with the MyTuner service, but no longer do so. All MyTuner stations now successfully can be replayed via the “Recently Played” list. So, I think that problem was fixed in one of the recent Sonos app updates.

110
B
2 months ago
A
Aussie GregContributor II
asked in Controllers and Music services
16.0 software for Windows

Can you download the 16.0 software for Windows and roll back from this horrendous software update?Otherwise, I think that outsourcing their software division to a competitor has worked, it has given the competitor more sales.

39214
O
2 months ago
C
ClostridiaContributor I
asked in Controllers and Music services
Radio stations not working

I know it’s down to myTuner and the stupid court decision that we cannot access radio stations from abroad anymore. But please add a way that one can play these radio stations through Sonos. Else the whole system is useless for me and many others. 

15811
sigh
2 months ago
S
suppaandiContributor I
asked in Controllers and Music services
Old Sonos super laggy in S2

Hi, I have had this problem since before the recent Update. All my devices are S2 compatible. But using the older ones (Play:1) its extremely laggy. Moving the volume slider doesn't do anything for 5-10 seconds, pausing or playing the same. I downgraded all my devices to S1 and it's working perfectly fine. So I suspect my Network is fine. the problem is: The S1 doesn't seem to get any attention anymore. Trueaudio doesn't work, it's buggy. So using the more recent software seems to be the way to go. I reset one of my Play:1 to try it with the new app. It’s a wired connection for now. But I am experiencing the same problems. I sent a Diagnostic Info with the number **********. So if anyone from Sonos is reading please check if you can find anything that is causing this in my system. I have tried everything on the support pages (i.e. changing the Wifi Channel….). Thanks!Moderator edit: Diagnostics number recorded and removed (identifying information)

1874
T
2 months ago
Bumper
Bumper
posted in Controllers and Music services
App Update 80.05.04

Alright, July 22 app update just dropped.I took the risk of updating so you don’t have to 🙃🤣 So far so good, it opened on first try. Will update.Is it working for you?Samsung Android users are you back to a working app? iOS release notes Added setup, configuration, and search for local Music Library Improved account settings for Sonos Pro subscribers Added line-in autoplay and compression settings Improved accessibility in Settings Improved notification for player firmware updates Improved Sub audio settings with Amp ETA THE GOOD :local library search is working Configuration and set up for local libraries is there but I’m not testing it as it’s working for me and I don’t want to tempt fate Line in auto play seems to be working. Sub audio has phase control and crossover frequency. I haven’t tested if they actually do anything but hopefully working as expected.***Loading way quicker on my network, ~2.5 seconds after a force close for Recently played, sonos favourites etc to populate.

276581
PloppyC
2 months ago
F
FK.Enneagram_4Contributor I
posted in Controllers and Music services
Class Action Suit over the destruction of the controller app, rendering many of the customers' products useless

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

87336
Corry P
2 months ago
R
Robert FoContributor I
asked in Controllers and Music services
Mute status?

when will Mute be added back to the app.  i miss it and need it back.  I use iOS and android.

784
buzz
2 months ago
Terms & ConditionsCookie settings