Controllers and Music services

This is worth a read for anyone who still has problems and is still checking the community in the hope that things will improve.https://9to5mac.com/2025/05/12/sonos-ceo-says-the-company-didnt-understand-the-real-world/I’m still not sure that they get how frustrating their negligence has been for some users but it looks like they are aiming to get every feature back in this financial year so end of September 2025. This detail may be in one of the other links reporting his comments. 

Room designations in the app do not stay fixed. How to fix?

Hello Community MembersThis is a step by step visual tutorial on how to set an Alarm with Music  (in the Sonos App) to wake up to; or as reminder, using your favorite tune. Chimes are set by default.  There are a few assumptions made. Such as that you’ve already added at least one (1) music service. This guide is very granular meaning although there are eighteen (18) steps listed many are intuitive. However, rather than leave anything to chance all steps are presented for completeness.  One of the steps involves selecting a music station of your choice. It can be a “Sonos Favorite” you've already set up in the app; or you can use the “Search” feature to select a station, genre, song or artist.  If you already have a music station set under Sonos Favorites; that you’d like to use as an alarm, you can skip to Step 8.  At the end of this tutorial there are also steps on how to “delete” an alarm.  It is hoped that you find this tutorial useful and that it enhances your enjoyment of Sonos.D

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

I have my music stored as flac files. All the hints to stop fragmentation of compilation albums (multiple artists on the one album) point to using id3v2 tags. Flac files do not support id3 tags but rather use vorbis format tagging. Does the Sonos infrastructure support vorbis tagging. I saw that the speakers needed update to support the “Album Artist” (albumartist) tag . For exampleI have “1000 Years of Classical Music” 8 CD set. On Sonos this equates to 74 “albums”. I have a number of albums from Bluesfest. If the album has 18-20 artist Sonos will display it as 18-20 separate albums ?. My Music Library is over 16000 tracks consuming over 450Gb. Uncompressed it is over 800Gb.

Title.Also the ability to see/control music from the notification area and lock screen.

The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:I had a similar bugreport stating:Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed ChatGPT suggested that rosetta 2 runtime was failing.Rosetta Runtime Crash:The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta. If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:/usr/sbin/softwareupdate --install-rosetta --agree-to-licenseIn my terminal it printed the following lines:2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attributeInstall of Rosetta 2 finished successfully I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app

I have been using Sonos controller to play my iTunes playlists on Sonos.  I’ve been using it for over two years.  Suddenly only a handful of old playlists (some not even on iTunes at this time)  are showing in Sonos music library.  None of my recent playlists show up when I update the music library.  After looking for solutions, I tried to export the .xml file for the playlist BUT the .xml files are now showing up as Microsoft Edge html files.  Is that why Sonos does not recognize them???  The path to the iTunes music folder is correct but the playlist and library files in that folder are html not xml.  If I open the file in notepad it looks like the correct .xml file but will not save as an xml file.  Is there anyway to fix this and get my playlists back on Sonos???  Thanks

When I enter my authorisation code it just stays on the page. 

Hello, since the new update I can not create or save alarms.I use an iphone 14 pro max with the newest app updateand an old iphone 7 plus with an outdated app. I onlöy can add/update it on an outdated app (iphone 7plus) now...From the current app and main device (iphone 14 pro max) I can not edit or save it.Still can not create or save on both devices.

Hi guys. How come when i play music straight from say, apple music it seems alot quieter than if i play through the sonos app/apple music. I always control my music through sonos app due to this. Also will there ever be an addition to the app to allow me to control music with the sonos ace, just as i do with the rest of my products. 

I have S2 Controller Version 16.1 build 78151030 on my iPad. When I use the app on my iPad, there appears a message that the iOS version on my iPad is “no longer supported”. However, it works perfectly. That’s good. On my Mac, I have S2 Controller Version: 16.6 build 83161210. When I attempt to use the app on my Mac, I does not work, but demands that I check for updates. I do not want to update on my Mac because of a long history of Sonos updates causing my system to fail and requiring laborious troubleshooting and repair.How can I get my Sonos S2 controller on my Mac to work again without risking the failure of my existing Sonos system?Thanks for helping if you can. 

Hello everybody,when I launch the app, select my speakers (2 Play5 Gen1 Stereo) and choose my TuneIn radio station and put volume to e.g. 5 as soon the music starts the volume goes up automatically to 25! Independent of last volume when turning off (at any other speaker of my system). When adding additional speakers it seams to refer to latest volume on that speaker.I read that there is no default volume in any settings. So how can I fix this anointing way to loud start up volume?Thanks from Munich 🤗

I would like to have the results from a search list items according to my preference.  I’ve been using Sonos for many years because I could prioritized by music library, not paid streaming services.Searching from the home screen has music library as the LAST group!?  Why Sonos?  I can rearrange the home screen to have my music library first, how do I have my music library results first in search results.I know I can go to the music library first then search, but why make this an extra step.  Why do you push streaming services first, because it is financially advantageous to you?  Unless I am missing a setting, I see no way to change the search order results. Please give us music lover back the control to set our own priorities. 

Having recently finally upgraded my Android and desktops app to the latest releases, I feel that the ‘new’ S2 app is now nearly as functional as the ‘old’ S2 app. However, there are a few features that I valued before that don’t seem to be there. My question is, are any/all coming in future releases?The persistent notification I used to find really handy for quickly managing the sound and on/off, but now have to open the app, wait a few seconds and then get access to the relevant controls.  If I am streaming radio, my ‘station of choice’ is BBC Radio 3 via BBC Sounds. On the desktop app this shows an image, either of show or music playing, but this is not seen on the app.  Also when streaming BBC radio via BBC Sounds, clicking in the 3 dots (bottom right) there is an option to “Show in Sounds”. This used to open up the BBC Sounds app so that you could see more detail about the show currently playing (or look at schedules etc). At the moment clicking this simply returns you to the S2 di

How come when I use Alexa on my era 300 to set a alarm for the morning using Apple or Spotify music Alexa doesn’t cooperate and just say I don’t understand that

Ever since the new app came out, we’ve lost the ability to set inputs as favorites. Is this on the roadmap to add to the new app?

I love a lot of the Sonos Radio stations I’ve listened to - but sometimes I can’t find them when I go to Sonos Radio and browse the categories. Two examples (in app and web app) - If I browse to sleep sounds, I see 3 stations:Piano for Sleeping, Rain and White Noise. But I remembered using others ones - so when I search for sleep I find others - like:Rockin’ Chair, Oceon Sounds, Forest Sounds, Rainforest, Pink Noise, Brown Noise.When I browse to Artist Exclusives, I see 9 stations, but I remembered Bjork had one and it isn’t there. If I search for Bjork, I find it in the search results. I tried the Sonos support bot - which basically told me to use search for the missing ones. I find that unsatisfying though. I hoped that browse would always be a full set of stations where I could be introduced to new stations and see all existing stations. I have no idea what other stations are missing from browse. Has anyone compiled a list of stations or have any tips on finding the missing Sonos St

Where is the EQ setting in Android app ?In IOS (IPad) i could find it in Device setting.The inconsistent menu between IOS and Android is confusing. 

Trying to listen via S1 App to Mixcloud content via my Sonos system.Can search Mixcloud OK but not getting any audio at all - I can listen via the Mixcloud site after listening to an ad.Is anybody else having this issue?

I’ve been muddling through getting my local Mac music library accessible to Sonos (something I used with no issues for years before the App was improved).  I have it working sometimes but also not working.Some of the tracks work exactly as they should, launched from the Sonos program on the Mac or from the App on my  iPhone.  Some of them fail from my Mac, but then work from the iPhone, and then also work from the Mac. Others pop a persistent error message of the form:Unable to play '<track name>.m4a' - cannot connect to /<HOSTNAME>/<DIRECTORY> because the server cannot be found. My music library is on an external disk mounted directly on my Mac which is sharing the filesystem (SMB enabled).  I am trying to launch the music from the Sonos program on my Mac and also from two family iPhones.It seems bizarre that some tracks are just fine while others that in some cases are in the same subdirectory can not be played.  Or perhaps, its that the server cannot be found for s

After updating the Sonos app on 4/9/25, Amazon Music will not play properly.  Songs start and then quit playing or I get an error like ‘Song not encoded properly’.  What is going on??  Why the continual problems with Sonos??!  What can be done to fix this issue?  I’ve already removed Amazon Music and then added it back -- no change, still skips or partial plays.  Please fix this!!

SonosNet Channel is showing as an option in the Network settings on my Sonos app, but I’m not sure why.  The reason I’m asking is that I’m trying to get to the bottom of why my app lags more than it used to. I have tried Sonos support and given them diagnostics, but after 1hr and 20mins on the phone to them nothing had improved and I’m none the wiser. They asked me to connect a speaker via Ethernet to create a SonosNet but that seemed to make the lag worse.  I have since done a hard reset of all speakers, uninstalled and reinstalled the Sonos app on my iPhone. But the SonosNet channel still appears as an option. I have 5x Sonos Play 1 speakers and 2x Sonos One speakers in my system. All of them are showing as WifiMode1, so are connecting to my WiFi. I have an EE Smarthub router, with WiFi turned off and use a TP Link Deco X50 mesh system in AP mode. I have reserved the IP addresses for the Sonos speakers. I get a strong, stable and 70mbps+ WiFi signal from the mesh system in all the ro

Will I ever be able to play songs (i.e., mp3s) stored directly on my phone to my SONOS system (without using a 3rd party app like Spotify, YouTube Music, etc.)?

Perhaps my biggest gripe with Sonos is how bad the integration with soundcloud is. Never mind the 100 track limitation on the likes but the music discovery part completely sucks. When can we expect a better integration