Controllers and Music services

Has anyone else had persistent problems with Gen 1 speakers and the playback from Spotify?I've had issues with Spotify pausing at the start then again mid songs/podcasts/audiobooks as if buffering and stopping at the end of some tracks. I reached out to support awhile back who checked my setup (Play 5.1) from their end and said it was wifi interference as Spotify 'uses a lot of data'. I had it set to play back at the lowest quality and it would still do it. The speaker was 3m line of sight from the router. Using a bridge was slightly better. Was suggested I use an ethernet cable. Spotify played fine on my phone and PC even if 25+ meters away in the garden (on wifi). Makes you wonder how much data Spotify uses when 4k movies stream flawlessly...I found a solution. Ditch the genocide funding Spotify and use Tidal. Tidal pay the artist about 4x as much as Spotify. The UI is pretty much the same. Just as many artists a Spotify. You can copy your libra

Under General Settings - About Your SystemPlease could the BSSID be displayed for each speaker.This information is already available under the Device’s Network Settings but having on the About Your System display would make it easier to check for any anomalies when trying to understand possible network issues for Speakers in a Room.

Why is there no Android widget support? When will this be rectified? I assumed I'd done something wrong or that there was some obscure issue with the Fold 7. I'm astounded after coming here and reading multiple year old threads that widget support had disappeared, this is frankly unforgivable for a media streaming product.  

Dear Sonos developers As many of your Sonos users are now elderly, but your app on IOS is far too complicated for those users. I am having to always fix my elderly parents speakers and if your suggestion is use voice control you don’t understand the older generation. Either create a widget or shortcut just to play their chosen radio station or make an option in your app for a simple screen hiding all those unnecessary functions away, like Uber app does. Think out of the box for the needs of the older generations, which is a growing user base and please make your app available for all, not just youngsters!!!

Hi there,anything new on the manual sorting topic of SONOS favorites within the SONOS app?It‘s almost one year ago, since the topic was taken into the team to discuss this feature request.  It’s a feature users requested now for years. kind regards,michael 

I’ve got about 10 rooms of Sonos.  Have held off updating to S2 for a couple of years due to all the negative feedback on S2 and there being no compelling reason to upgrade.Spotify Lossless finally provides something that makes me want to do the upgrade.But I can’t seem to find anything that gives me the detail as to the current functionality differences between the 2 apps.  I see lots of historic stuff about not being able to search local libraries, edit the queue etc, as well as problems like lagging volume changes and speakers dropping out.Is there a good comparative list of functionality differences that anyone could point me too, and/or an up to date thread on usability?Thanks

I just want to mention that most of the functionality I was used to is more or less back on track after 18 months.  But one of the most important for me is still missing and that is the possibility to return to the cue of music playing after you turn on the TV and then of again (or any suorce or radio stream for that matter).  Sometimes I even want to watch the TV but listen to music. I know that the cue is there because it’s possible to restart from the desktop application, but nowhere to be found in the app or web application.  This is by far the most frustrating aspect of the app and the constant need for reload a playlist if using your iPhone or iPad.  Sonos - Please re add this option 🙏  Or am I missing something here?

Porqué SONOS no hace para poder ordenar las listas ¿de reproducción alfabéticamente?  Es un engorro tener que estar buscando las listas y si tienes muchas como me pasa a mí es un incordio. 

We’re having problems with many podcasts from Amazon music that used to work (on S1 systems).When I try to play This American Life, for example, on an S1 Sonos using the Amazon app, it doesn’t work.  When I look at the Sonos S1 app, I see a pop up dialog sayingUnable to play ‘This American Life’ - the connection to pfx.vpixl.com:443 was lost. Other podcasts have triggered similar dialogs with “prfx.byspotify.com”, “chrt.fm”, and “www.podtrac.com”.I’m told these are ad trackers and some form of redirect is required.  Perhaps S1 Sonos cannot handle these correctly?

Whem will Trueplay be supported on the IPad Air, and why is it currently not supported?

Has anyone figured out how to get Pandora Modes (e.g. Deep Cuts, Discovery, Energy, etc.) working in the new Sonos iOS app?   I’ve found several year-old locked conversations on this topic.  None have any real solutions.  Some blame Pandora for the problem - which I’m not buying because I also use the Sonos app for Mac and Pandora Modes work just fine. (See below.)  So Pandora’s APIs work. While we are at it - I’ve closed the “Alexa AWS October 20 Outage” notification banner 15 times while writing the few sentences above.  Way to go Sonos: keep reminding us of how your software is constantly broken - and how you focus on your needs instead of your customers…. but I digress.    

Songs with accents or special characters in the titles missing on Sonos Controller App when imported from a playlist on macOS.For Windows users I found this topic that will give you more information about this problem. For those who are on the macOS side here’s the way I used to fix it. I’m running macOS12 « Monterey » but it should work with many mores. My Sonos Controller is 17.2 and the Sonos OS is S2. First create *m3u file and locate the songs in the playlist with a text editor. I use TextEdit but you can choose whatever floats your boat. Depending on the app you used to create the playlist (I use Mp3tag) you’ll find the path of the songs as: /Users/polo/Music/Jean Jacques Gol

So many frustrating things since the Sonos app debacle.  While some aspects of the S2 app have slowly gotten better, on my iMac using the Sonos Desktop Controller I can call up and play Sonos playlists (all of which were created on my iMac), however they will not play using the S2 controller on my IOS or Android devices even though the playlist icon shows on the S2 controller.  It spins for a while and that’s it.  Note if I search the music library for songs within the playlists I can play the individual songs.  Do others have this same experience and what, if any, remedies exist for this problem.  Please note that I do not use any Sonos speakers.  My system is composed only of Ports, Sonos Connects, Amps and Connect Amps.  Thank you.

I recently switched from spotify to AM. Spotify worked well with the sonos speakers (two Sonos Ones, one Playbase combined with Sub 2 and two Play 1s). Now when I play a song on AM and airplay to the sonos speakers, it connects fine to the individual Sonos Ones, but when I connect to the Playbase/Sub/Play 1s combination, it stutters for about 4 seconds through the music and then settles down. It will also stutter if I change the song, re-start the song etc. Have tried the usual, restarting router, de-installing and re-installing the sonos app, AM app, removing and re-adding the playbase, removing AM from sonos and re-adding.

How do I control my Sonos froma remote location? My Sonos is set up on WiFi 

Well it has happened again.  Tunein will not work with sonos.  I have been having the problem for about a week now.  This happened about a year ago also.  Anytime I try to connect to any tune in station or podcast I get commercials on a loop. Deleting account, reathorizing does nothing.Same old sonos,  same old garbage !!

Why I cannot use the forward button with calm radio. I only have stop option available

Hi all, so I am dealing with an extremely frustrating issue involving connected services in the app.  One particular account (Audible) wasn’t working right (would only list items in my subscribed library but not play them) and so I figured I’d remove it and re-add but all the Sonos Android app does is give an error saying the account can’t be removed.  Nor can I add another instance of (more errors).  I tried the same on another phone.  I also tried the Windows app and it shows all my other connected services but not this one.  Trying to add it again in the Windows app also results in errors.  Why is Sonos being so stupid about this?  Tech support did not provide any solution and I’ve done all the useless restarts of routers, apps, etc.  Is there really no way to force remove a bad service connection from the list?

Trying to play single songs through the app but when I search for a song all I get is album and station suggestions. Maybe I’m missing something. 

Bonjour,  je possède un système sonos avec deux play 5, deux play 1 et un connect. Le tout étant de première génération. L'ensemble fonctionne en multiroom uniquement avec l'application Sonos 1 sans mise à jour depuis très longtemps. Est-il possible d'intégrer un ampli zoneplayer 120 à mon dispositif  ? Sachant que l'ajout d'un nouvel appareil est tributaire d'une mise à jour. Y a t'il une solution ? Comment dois-je procéder ? Merci beaucoup par avance pour vos réponses. 

When the new app was released, we were promised that all the missing features would return within a few months. But as we all know, it ended up taking much longer than that. In the middle of all the confusion, I asked Sonos directly if — and when — the volume button shortcut to the Equaliser would come back. I quickly got a reply saying it was just around the corner, and that it was now a priority since many users had contacted Sonos specifically about this missing shortcut. Well… it’s now been almost a year since I was told it was just around the corner. So I hope it’s okay for me to ask here: When can we realistically expect it to return?

After years of waiting, Spotify Lossless has finally been released!https://newsroom.spotify.com/2025-09-10/lossless-listening-arrives-on-spotify-premium-with-a-richer-more-detailed-listening-experience/“Lossless is available on mobile, desktop, and tablet, as well as on many devices that support Spotify Connect, including Sony, Bose, Samsung, Sennheiser, and more. Support for additional devices, including those from Sonos and Amazon, arrives next month.”

I have enabled lossless in my Spotify account on the desktop and my phone as well as installed the latest software update for Sonos from the S2 app. Does this mean lossless should be playing through the Play 3 left and right speakers I have in one room ( as well as the sub and playbar) and Play 1 left and right speakers in another ( as well as sub and playbar)? Spotify on the desktop connects to the speakers and does from my phone too via S2.  It may be my perception but the sound certainly seems to have improved and I am hearing the music in a way that appears so much clearly defined and crisp than before. If lossless is not supported with my set up then the improvement is a figment of my imagination. 

As a technician can I set up a Sonos amp using my Sonos app and profile or do I have to use the customers profile and app?hiw can I use my app to set up a customers system when the customer is not present?

I have a Sonos 2 system. Version 17.2. Build 9006717. 1X Beam with 2x Play 3. Recently tried to map sonos to iMAC  OS 12.7.6 music library for the first time and was unsuccessful. Sonos does not seem to recognize the music app file name which was:/MacintoshHD/Users/joestevens/Music/Recovered Music Library/iTunes MediaI changed this to: /MacintoshHD/Users/joestevens/Music/Music/MediaWhen I add the folder from NAS, Sonos setup window doesn't seem to recognize the name and the NEXT button is greyed out. There is a an option to “update music library now” in the MANAGE tab of the Sonos dashboard- but Im apprehensive about enabling that since there is little to no info as to what this means or the consequences. Ive confirmed the permissions are correct, File sharing and SMB are enabled and both are on the same WiFi network. I suspect this has something to do with the music file name?