Controllers and Music services

Hi, I have issues with the alarm settings on Android that made it frustrating to use.- Even when select "Include Grouped Rooms", the music does not play on all speakers (sometimes only the one selected, sometimes 2 out of 3).- When leaving the Alarm menu with the "X" button, the alert message "Your changes have not been saved" is displayed even when no changes were made. It makes it an extra step when just checking the current parameters of the alarm without applying any change.- On the other hand, when leaving the alarm by sliding down, the alert message is never displayed making it confusing if the changes were saved or not.Thanks!

How will I be able to update my music library when the desktop app will no longer be supported on Apple Silicon Macs? I don’t see this function within the IOS app.

Hi Sonos,I was wondering, now that Apple has allowed 3rd party devices to stream Dolby Atmos over Airplay 2, you were going to add this support to the Sonos speakers.

Songs downloaded on my iPhone, I was previously able to play on all Sonos speakers. Now AirPlay to Sonos One is not communicating with the other connect amps

In terms of usability and speed I think Sonos should take some cues from hue and bring presets (including a widget to trigger them fast) for specific volume setups. I have all my speakers always in one large group, but I depending where I am mainly atm in my appartment I prefer this area to be a specific volume level compared to the others. It’s always the same level, so a press of a button would be the most efficient way to trigger that specific ratio of volumes levels for all speakers for my situation, but I constantly have to go back, open the app, navigate to volume sliders, fiddle with 6 different sliders, and kind of dial in the ratio I like.it’s unpractical. And it could be so much more convenient. I know there a third party apps for it. But that should be a native featute. Waiting for it for years. Pleaaaase do it. Easy feature, huge benefit.

We have a Port in our office of 100 people that controls the speakers throughout the office and are wondering if there is a device SONOS sells that can be our central device for controlling the Port as opposed to everyone just controlling it off the 100 different phones?

I am just now seeing that so many other SONOS users are having the same issue as we are, Amazon Music Stations have just stopped working with some random error. Has anyone had any update from SONOS on this?  

It’s been over a year and app still has the same small view of material playing. The app is designed for an iPad, but it got a view that seems like it was designed for an iPhone. Why?  It used to be a large screen format, but that changed over a year ago now we have this itty bitty screen. Seems it’s still small so that’s why I went and downloaded SonosPad, much better. Large screen, plenty of screen to see everything at once. Sonos should look at that application, as it’s what Sonos should have done. 

Did a search but everything that came up related to using Airplay. Just interested in seeing if SONOS has or intends on developing a SONOS app like on my iPhone, iPad etc. for the Apple TV? It would be awesome to have that! 

We have multiple Port players deployed throughout our building, and some of them are connected using point‑to‑point wireless links.When we contacted support about scheduling music, we were advised to use the alarm feature and were shown how to configure it. We understand this is currently a workaround and not true scheduling. While it’s not ideal—especially for commercial environments—it does generally work.However, we recently ran into a serious issue.One of our point‑to‑point links went down, and during the scheduled time, half of the building began beeping nonstop. This caused a major disruption and understandably upset many users throughout the building.In an alarm scenario, this behavior makes sense—if there’s no internet, the alarm should still sound to wake someone up. But in a music scheduling context, this becomes a real problem. Instead of a silent failure, it creates noise in public and shared spaces, which is unacceptable in a commercial environment and negatively impacts g

Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?

For a long time, Sonos didn’t make available the alphabetic key at the side of the list of albums in my Music Library but this has since been rectified. Praise the Lord for small mercies. PLEASE give us the option to view our albums in TILE view as opposed to LIST view which is the only option available at this time. Surely this isn’t too much to ask, Sonos.

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

It is unacceptable that a program that completely depends on an app would end support for any of its devices. Especially ones only a few years old. I have a house full of Sonos speakers and was planning on adding more, but not if the support is obsolete or will end a coulple years out from any future OS. 

Ho do you remove a song selection from the screen on the sonos2 app

I have recently stopped using Napster as my music source and have started using Amazon Music . My subscription to Amazon Music is the Standard - Individual at £9.99 per month.Using the Sonos app I am unable to select artists or tunes I enter - no selections can be found. I can play generic music so I know my Sonos speakers are OK.My question is should I be able to select what I want to hear with my Amazon Music Standard - Individual subscription (as I could with Napster) or do I need to upgrade my Amazon subscription to a more expensive option.

It is weird to have the Mac app’s view of the Sonos Favorites (beloved, correct) and the iOS app’s view of the Sonos Favorites (graphic-heavy, weird, unc) so very different. But I have a very, very simple way out of this mess. In the iOS app settings, there should be a setting:Sort By:( ) Alphabetical( ) RecencyTa-daaa! Everyone gets what they want. 

 I’m getting the error “the track is not encoded correctly” on Sonos S1 when trying to play DR’s radio channels via DR LYD. Both the app and firmware are fully updated, but the issue happens every time.It seems like a compatibility problem with DR’s current stream format on the S1 platform.I do not want to use TuneIn as a workaround, since I prefer using DR’s official stream.Does anyone know whether DR’s current stream is compatible with Sonos S1, or if there’s a proper fix

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

This app should be offered by Sonos; it's terrible. 

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

Since the big app fiasco in May 2024 (I think that’s when the disaster happened) I’ve been using the old S2 app on my system and prevented any updated. This was due to me trying the new app on the first day on my iPad and hating it and then removing that and since then only using my Android devices.I’ve kept an eye on things mainly in the areas which I use the system - internet radio and streaming FLAC files from my NAS.Recently though I’ve virtually stopped streaming from my NAS and mainly airplay from my iPAD to the speakers and that is sufficient.I’ve noticed over the last few months that the old app was very laggy mostly communicating with the older play1 speakers.So today I updated to the latest version and whilst I’ve not used it much yet, I think it will be fine for my current uses. I’m not too keen on the user interface but that might just be a case of me getting used to it. I won’t condemn it until I’ve played with it for a couple of months :-) 

Hi, I have a spotify Basic Family plan, which removes adverts.  When I play via Sonos I get adverts.  What am I doing wrong or is this a known issue. Basic plans - Spotifyhttps://support.spotify.com/uk/article/spotify-basic/

Hi, sorry if this is a common question. I tried to find my exact issue but couldn't.I’m running a Samsung 4K TV, AppleTV 4k (1st gen), Sonos Beam 1 via arc hdmiMy main goal is to be able to adjust volume on the Beam with one of the remotes when the TV is off.  I’ve tried all options of IR/RF learning both TV and Apple TV remotes. Nothing is working.Currently when watching thru AppleTV the remote adjusts the Beam volume fine. Likewise when watching just the television alone (appleTV off) the Samsung remote adjusts the Beam fine. What I’d like to achieve is one of those remotes controlling the volume of the Beam while the TV is off and I’m just listening to the music, etc.I’d like to not have to open my phone for simple volume adjustments so please don't suggest. I currently use “Hey Sonos” which I find tedious as its idea of lower/higher volume is all over the place. I tend to have to throw multiple commands and volume numbers to get it right. Again, would just like to adjust easily wit