When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to date
ffs help please 🙏
Best answer by Airgetlam
I’ve never seen a Sonos device do this without human intervention. I’d suggest the next time this comes on, you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’ve never seen a Sonos device do this without human intervention. I’d suggest the next time this comes on, you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Radio app? Do you mean the Sonos app, and the volume sliders on the Arc's Room?
Any home automation in use?
Maybe a screenshot of the sliders?
Standard Sonos app and radio section within the app. No adaptation
The sliders are at the bottom when you look at the radio section.. I can hear it now though 2 closed doors..
Martin
Sending in the diagnostic, within 10 minutes of it happening, and then calling support when convenient to have it looked at sounds best as so ething very odd is going on.
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