Hi
In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay
Answered
Sonos wont play Plex content
Best answer by Raguu
Triple check that remote access to plex is enabled and working, if you haven’t done so already.
Just checked mine and it plays ok. My plex software is Version 4.157.0
It searches my plex files via the search bar or by pressing on the plex icon on the my services bar
I have struggled recently to play some (large) playlists but found if I used the windows plex app to start the playlist it then worked fine on the app so maybe give that a shout.
David
Same for me - Plex gets successfully verified on Sonos but there’s no library content, which makes it clearly unusable. Reauthorized it several times already.
Plex server is 1.43.0.10389 running on the Qnap server. The remote access is 100% working.
+18I reauthorised Plex. At least for now it shows the library again.
I appreciate the suggestions, but I’ve already gone far beyond the usual troubleshooting steps.
In my case:
• Plex server is running on a QNAP NAS
• Remote access is fully working
• Plex plays perfectly via Plexamp, Plex web and other clients
• The entire Plex database was restored from a pre-crash snapshot
• Sonos support had me remove the Boost and run the system entirely over WiFi
• Diagnostics were submitted after failure (*************)
• The issue has already been escalated to Sonos engineering
The behaviour is very specific: playback starts after several attempts but then resets to the beginning after a few minutes.
At this stage the issue appears to be isolated to the Sonos–Plex integration layer rather than the Plex server or network.
I’m currently waiting for an update from Sonos engineering.
Moderator Note: Recorded and removed diagnostic numbers. Modified in accordance with the Community Code of Conduct.
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