Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?
Answered
take over system from prior homeowner
Best answer by Pools-3015
First, make sure which app the Amp you have is compatible with:
https://support.sonos.com/en-us/article/sonos-app-version-compatibility
Some Sonos devices like older Connect Amps, Connects and Zone players are only compatible with the S1 app, while the Playbase can be controlled by either app:
Then you can factory reset all the Sonos products, download the compatible app and create an account. You should then be able to add the Sonos products to the app.
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Factory reset each device: https://support.sonos.com/en-us/article/reset-your-sonos-product
Then download and run the Sonos app. Choose “Set up a new system” from the opening menu.
+17First, make sure which app the Amp you have is compatible with:
https://support.sonos.com/en-us/article/sonos-app-version-compatibility
Some Sonos devices like older Connect Amps, Connects and Zone players are only compatible with the S1 app, while the Playbase can be controlled by either app:
Then you can factory reset all the Sonos products, download the compatible app and create an account. You should then be able to add the Sonos products to the app.
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