I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:Problem DescriptionI can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens. On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app. Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.My SetupRouter: ASUS RT-AX5400 All devices (Sonos, phone, and computer) are on the same network. Both the Spotify and Sonos apps are up to date.Troubleshooting Steps Already TriedRestarting all devices, including my router, speakers, phone, and computer. Ensuring all devices are connected to the same Wi-Fi network. Testing Spotify Connect on a different network (where it worked).Additional InformationI contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.Thank you for your time and assistance.

Hello @Kim Lindholmand everyone else,I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.We have a Support article for our customers who useAsus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:Make sure everything is up to date. Sonos App and Spotify App.Force-close the Spotify App and re-open.Reboot all network devices to refresh the connections. Start with Router →Sonos →Controller(Smartphone/tablet).If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.I hope this helps.

K

Kim Lindholm

Contributor I

Answered

Issues with Spotify Connect on Sonos Speakers

49 replies
21657 views

I am experiencing issues with Spotify Connect on my Sonos speakers, and I would like your assistance in resolving the problem. Below are the details:

Problem Description

I can successfully play music on my Google Nest devices using Spotify Connect. However, when I try to play music on my Sonos speakers, nothing happens.
On my computer, the Sonos app works as expected, and I can control the speakers. However, I cannot use Spotify Connect to play music even from the Spotify desktop app.
Interestingly, when I tested Spotify Connect with my Sonos speakers at a different location using my phone, it worked perfectly. This suggests the issue may be related to my home network setup.

My Setup

Router: ASUS RT-AX5400
All devices (Sonos, phone, and computer) are on the same network.
Both the Spotify and Sonos apps are up to date.

Troubleshooting Steps Already Tried

Restarting all devices, including my router, speakers, phone, and computer.
Ensuring all devices are connected to the same Wi-Fi network.
Testing Spotify Connect on a different network (where it worked).

Additional Information

I contacted ASUS Support, and they informed me that there are known compatibility issues between their routers and Sonos systems. Below is their response:

"Sorry to say but there are some compatibility issues between our routers and the Sonos system. What you can try is to see if you can connect them to a guest network, but if that does not work, I am sad to say that we do not have any solutions at this time."

Despite this, I am reaching out to see if there are any workarounds or specific recommendations from Sonos to resolve this problem.

Thank you for your time and assistance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Sotiris C.Answer

Sonos Staff

Hello @Kim Lindholm and everyone else,

I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.

We have a Support article for our customers who use Asus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.

But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:

Make sure everything is up to date. Sonos App and Spotify App.
Force-close the Spotify App and re-open.
Reboot all network devices to refresh the connections. Start with Router → Sonos → Controller (Smartphone/tablet).

If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

A

Alspand

Lyricist II

Having the exact same issues ... I believe the issue started a couple of days ago (experienced it first time yesterday, but wasn't a problem a week ago).

My wife can easily use Spotify Connect using her Spotify account/app. But my app (mobile and desktop) doesn't work anymore.

S

Skowt

Lyricist I

Same issue here. Started about 1 week ago for me and I haven’t been able to play with Spotify Connect since. Only thing that works is AirPlay or playing direct with the Sonos app.

A

Alspand

Lyricist II

Update on my end. My Spotify Connect works as usual, at work (connecting to the Sonos setup) 🤨 But still not working at home.

S

Skowt

Lyricist I

Seems to be working now for me. Suddenly started a couple hours ago after being broken for a week.

R

Ridicculus

Lyricist I

Same issue — please advise

Sotiris C.Answer

Sonos Staff

Hello @Kim Lindholm and everyone else,

I am sorry to hear you are experiencing issues with Spotify Connect and your Sonos.

We have a Support article for our customers who use Asus RT and AX Series in regards the compatibility, worth a shot if you haven’t tried that already.

But for everyone who’s still having issues with Spotify Connect and do not have an ASUS RT/AX series router, complete the basic troubleshooting steps below:

Make sure everything is up to date. Sonos App and Spotify App.
Force-close the Spotify App and re-open.
Reboot all network devices to refresh the connections. Start with Router → Sonos → Controller (Smartphone/tablet).

If you are still experiencing issues, I would recommend to reach out to our Support team for some live troubleshooting.

They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

F

FuN_KeY

Lyricist II

I do have the very same problem. I tried everything already (restart, uninstall the app, logoff, logon, revoke permission, unplug/replug, ...) and nothing….

It works fine with the Spotify account of my girlfriend. Only my account is affected
Other Spotify connect devices works fine as well (with either my account or my girlfriend’s)
Joining jams works fine as well

It stopped working out of the blue, about last week. Due to the symptoms, I am certain that something is fishy with the integration of Spotify/Sonos rather than with my network.

A

Alspand

Lyricist II

I’m also still having the very same issue, using Spotify Connect with my home Sonos system.

Still, my Spotify Connect works fine on other Sonos systems. And at home, I can easily use Spotify connect on other systems (like Google Chromecast) - and even Tidal “Connect” to my home Sonos system works like a charm.

So agree. I have a feeling that my Sonos system is “blocking” my specific Spotify Connect connection. Considering a factory reset of the entire system - but pretty annoying having 9+ speakers/sub.

W

wim_t

Lyricist II

I have exactly the same issue. I am unable to use Spotify connect with my Sonos speakers using my Spotify account. I have tried this from multiple devices (2 phones and PC) and all will not connect. But my Spotify connect works fine on other non-Sonos speakers. And other people with different Spotify accounts are able to connect to my Sonos fine. I have removed the Spotify service and rebooted the system and router, but it has not helped.

Airgetlam

I’m curious as to what the Sonos Support team said, as @Sotiris C. suggested?

Bruce

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Problem Description

My Setup

Troubleshooting Steps Already Tried

Additional Information

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