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sotoirvin
Contributor I
March 17, 2025
Answered

desconectan sistema sono - Sonos system disconnection

Hola que tal tengo un problema he conectado varios subwoofer sono en un local, en varios puntos donde están los subwoofer he colocado un router ubiquite he creado una red malla para enlazar cada router y así tener una sola red con la que se conecten todo los dispositivos, pero acabo de varios días  se comienzan a desconectar los subwoofer, funcionado una zona y luego se desconectan. Funciona una zona sin y otra no 

 

Moderator Edit - Translation by Google:

Hello, I have a problem. I have connected several Sono subwoofers in a room. I have placed a Ubiquiti router at various points where the subwoofers are. I have created a mesh network to link each router and thus have a single network with which all the devices connect. However, for several days now the subwoofers have started to disconnect. One zone works and then they disconnect. One zone works and the other doesn't.

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Sotiris C.
Sotiris C.Answer
Sonos Staff
March 18, 2025

Hello ​@sotoirvin, welcome to the Sonos Community!

I am sorry to hear you are experiencing disconnection issues within your Sonos system.

It sounds like you have not configured the mesh network properly, your Sonos products and the Sonos App controller (smartphone / tablet) are connecting to different networks, displaying missing rooms and/or products.

As a troubleshooting step, I would suggest a reboot to all networking devices involved in order to refresh the network connections. Start with your Mesh Network system → Sonos → Controller.

You can also have a look at the Ubiquiti Support Article Best Practices for Sonos Devices.

Nevertheless, I recommend reaching out to our Support Team for live troubleshooting. They have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

 

Moderator Note: Google Translate-

 

Hola ​@sotoirvin, ¡bienvenido a la Comunidad Sonos!

Lamento que tengas problemas de desconexión con tu sistema Sonos.

Parece que no has configurado correctamente la red en malla. Tus productos Sonos y el controlador de la app Sonos (smartphone/tableta) se conectan a redes diferentes, lo que indica que faltan habitaciones o productos.

Para solucionar el problema, le sugiero reiniciar todos los dispositivos de red involucrados para actualizar las conexiones. Comience con su sistema de red en malla → Sonos → Controlador.

También puede consultar el artículo de soporte de Ubiquiti "Mejores prácticas para dispositivos Sonos".

Sin embargo, le recomiendo contactar con nuestro equipo de soporte para solucionar el problema en tiempo real. Disponen de herramientas para brindarle información y consejos específicos para su sistema y lo que informa.

Espero que esto le sea útil.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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1 reply

Sotiris C.
Sotiris C.Answer
Sonos Staff
March 18, 2025

Hello ​@sotoirvin, welcome to the Sonos Community!

I am sorry to hear you are experiencing disconnection issues within your Sonos system.

It sounds like you have not configured the mesh network properly, your Sonos products and the Sonos App controller (smartphone / tablet) are connecting to different networks, displaying missing rooms and/or products.

As a troubleshooting step, I would suggest a reboot to all networking devices involved in order to refresh the network connections. Start with your Mesh Network system → Sonos → Controller.

You can also have a look at the Ubiquiti Support Article Best Practices for Sonos Devices.

Nevertheless, I recommend reaching out to our Support Team for live troubleshooting. They have tools at their disposal to provide you with information and advice specific to your system and what it reports.

I hope this helps.

 

Moderator Note: Google Translate-

 

Hola ​@sotoirvin, ¡bienvenido a la Comunidad Sonos!

Lamento que tengas problemas de desconexión con tu sistema Sonos.

Parece que no has configurado correctamente la red en malla. Tus productos Sonos y el controlador de la app Sonos (smartphone/tableta) se conectan a redes diferentes, lo que indica que faltan habitaciones o productos.

Para solucionar el problema, le sugiero reiniciar todos los dispositivos de red involucrados para actualizar las conexiones. Comience con su sistema de red en malla → Sonos → Controlador.

También puede consultar el artículo de soporte de Ubiquiti "Mejores prácticas para dispositivos Sonos".

Sin embargo, le recomiendo contactar con nuestro equipo de soporte para solucionar el problema en tiempo real. Disponen de herramientas para brindarle información y consejos específicos para su sistema y lo que informa.

Espero que esto le sea útil.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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