Chromatic Producer I

Question

Suddenly lost ability to add to queue

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This was working fine untill this week. Now cannot add a playlist to the queue or select Play next. Replace queue works, Play now works the same as replace queue.

Have tried rebooting everything, ungrouping etc.

Using most up to date Android app. Playlists are added from favourites or Spotify.

Anyone else suddenly experiencing this?

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IanJShawAuthor

Chromatic Producer I

Thanks for all the replies. I’m going with the view that this is an unexpected new “feature” and not a fault with my specific installation.

Don’t currently have the time to spend going through diagnostic trees with Sonos engineers so I’ll post in the new app announcement thread.

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kdowling

This looks like an android only problem again. Adding to the queue (Play now, Play next, Add to end of queue and Replace queue) all work correctly from the Music Library (artists, albums & tracks), but fails from any other source I’ve tried.

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Smilja

I think it's down to there being simply too many Android models and versions to keep track of.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

kdowling

I’m not too sure that’s the issue. Do you know of any android models where this problem doesn’t exist using version 91.00.33? Here, the problem exists on two phones and a tablet, all using different android versions.

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MH1811

Trending Lyricist I

@IanJShaw

I make a Support Call please try to delete and Reinstall the App

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Stanley_4

Grand Maestro

That worked for me. Thanks

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Smilja

Guys, Try this:

Delete the Sonos app
Reboot the Android device
Reinstall from Google Play Store

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Smilja

According to support, an app update is supposed to be released tomorrow. Wait for that.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Stanley_4

Grand Maestro

Update? All at once for everyone or will some of us be waiting on the slow rollout for two weeks?

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Smilja

We’ll see.

Translation of @MH1811’s post:

I spoke with support on the phone and it seems to work for them, and he told me to uninstall the app and reinstall it.
If the error persists, I should call again, oh man
Today apparently a new version will be released as well, hmm
I’ll do it later when I’m at home

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Schlumpf

Virtuoso

For iOS app version 27.4 is available. Cross my fingers that it’s the same for Android and that it addresses the queue bug.

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Ralf

kdowling

I just updated. Ver 91.01.7. This is not fixed.

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MH1811

Trending Lyricist I

@Schlumpf

I could not fix the Problem at the Moment by myself.

App is up to date also re-installed with the same result

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Schlumpf

Virtuoso

Just my opinion… but I’m sure it’s a bug in the Android version and all things suggested before are waste of effort. The only thing that probably will help to solve the issue ist reporting it to Sonos and sending diagnostics.

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Ralf

P

pjglaister

Contributor II

same. annoying!

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Schlumpf

Virtuoso

Todays app update fixes the bug on Android. 😎

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Ralf

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