Chromatic Producer I

Question

Suddenly lost ability to add to queue

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This was working fine untill this week. Now cannot add a playlist to the queue or select Play next. Replace queue works, Play now works the same as replace queue.

Have tried rebooting everything, ungrouping etc.

Using most up to date Android app. Playlists are added from favourites or Spotify.

Anyone else suddenly experiencing this?

Schlumpf

Virtuoso

@IanJShaw

There‘s a German user also reporting about that issue using the Sonos Android app.

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Ralf

Smilja

@IanJShaw, Yes. I’m linking the threads.

Titel Hinzuzufügen Android APP 27.3 nicht möglich | Sonos Community

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Schlumpf

Virtuoso

@IanJShaw

I recommend you contact Sonos support team and send some diagnostics. So they will be able to do further investigation.

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Ralf

M

Michael.B

Enthusiast II

So they’ve fixed the queue re-ordeing which was broken 2 or 3 releases ago, and now broke adding tracks to queue?
Fantastic people.

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Schlumpf

Virtuoso

Of course there are no facts to be clear at the moment. Two users are reporting about an issue and no investigations are done by Sonos, yet. But you take the first chance to blame Sonos… sorry, but for me that sounds more like you are interested in firing at Sonos than in helping other users. But that’s just my personal opinion and maybe I’m wrong.

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Ralf

M

Michael.B

Enthusiast II

Yes, that’s just your personal opinion.
Ad hominem one.

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Airgetlam

And likely a complicated code base.

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Bruce

M

Michael.B

Enthusiast II

Even less justification for regular breaking the working functionality and lack of regression testing before release.
This is not about code. This is about people, business processes and responsibility.

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T

TePukeThunda

Lyricist I

Yeah having the exact same issue. Only since the latest app update as well (which was yesterday)

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Stanley_4

Grand Maestro

Tried those on Android, App 91.00.33-release+20261023.590619d which is the latest available here.

Adding to the end of a 100 song queue failed, tried an empty one and adding failed there too.

Edit to add, you have to give the app version, "latest" is meaningless with the rolling releases Sonos is using, you could be a version back from the next user for up to 14 days.

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IanJShawAuthor

Chromatic Producer I

91.00.33-release+20261023.590619d here too.

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B

bibleblessings

Lyricist III

Same here, it broke for me right after the Android app updated yesterday. Add to queue and Play next both fail for me too, on an empty queue as well as a full one, while Play now and Replace queue still work fine. For now I am starting playback with Play now and then using the desktop app when I need to build a queue up, that still works.

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Schlumpf

Virtuoso

@TePukeThunda

@bibleblessings

Also for you… best you can do is reporting the issue to Sonos support and sending them some diagnostic data.
So they will be aware of the problem and be able to investigate this.

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Ralf

Smilja

Guys,

To get things rolling, please reproduce the issue, submit diagnostics within 15 minutes, write down the confirmation number, and reach out to Support via phone or chat.

Submit Diagnostics | Sonos

Global support phone numbers | Sonos

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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