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Question

Sonos Ace beta unit stuck on firmware 3.11.0 – Update found but says “No update available”

  • June 23, 2026
  • 1 reply
  • 23 views
T

Hi everyone,

I’m looking for some advice.

I own a Sonos Ace beta unit that I received as part of the Sonos beta testing program.

The headphones are currently running firmware 3.11.0. In the Sonos app, it appears to detect that an update is available, but when I try to proceed, I immediately get the message:

“No update available.”

So I’m stuck on firmware 3.11.0 and I’m unable to install the newer version.

I’ve already tried:

  • Restarting the headphones.
  • Restarting the Sonos app.
  • Checking from different devices.

Has anyone else experienced this issue, especially with beta testing units? Is there a way to move the headphones from the beta firmware channel to the public release, or does Sonos Support need to intervene?

Thanks in advance for any suggestions!

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • June 23, 2026

Hi ​@Tigroz 

Welcome to the Sonos Community!

The Beta program is a topic of conversation that is out-of-bounds for the Community. I recommend that you contact the Beta team in regards to your query - no-one else will be able to assist you. As you were a member of a Beta project, there should be some options available to you at https://beta.sonos.com.

This thread will now be closed to further discourse.

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