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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5672 Topics
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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Ken_Griffiths
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Toni_4Contributor I
asked in Speakers
Lost A Room On the Sonos App

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem? 

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Edward R
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irpq11Contributor I
asked in Speakers
Solid orange light

My play 5 will not pair. It will flash green but when I try and pair it the light goes to orange and it will not pair. If overheating it is not due to conditions and it has never overheated before. Sits on an open table temp controlled room.

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Edward R
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EriLynMayContributor I
asked in Speakers
Sonos ONE set up, flashing orange light

Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.

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Jennifer ChoiContributor I
posted in Speakers
I don't see SONOS in my wireless network when I try to set up my Sonos!

When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks. I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install. Any information would be great.

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camillo777Headliner I
posted in Speakers
Green led

Today while playing TuneIn my 2 grouped play 1 turned on the Green led. From the app music is still playing, but no sound from the speakers. Diagnostic 8495193

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fr_nickContributor I
asked in Speakers
How to remove speakers from your system?

I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.  Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it.  Restart the app. This worked for me, the old speaker is now gone from the app.  The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.  

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Stanley_4
Corry P
Corry PSonos Staff
published in Speakers
Troubleshooting Sonos on WiFiF.A.Q.

Moderator note: This article was updated in December 2024. Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Arc Ultra, Era 100, Era 300, Move 2 and Sub 4 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products other than Arc Ultra will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s). Arc Ultra has an extra radio.Sonos will perform best on 5GHz as it is faster, has

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DavimeadContributor I
asked in Speakers
Sonos keeps dropping connection

Hi, This clearly seems to be a common problem with sonos systems. My system keeps dropping connection regularly, especially with the radio. I have reset my router, updated my software but to no avail. There seems from other threads that there are several different reasons for this happening. Has anyone got any suggestions where to even start? All help gratefully received

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Edward R
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duke6Avid Contributor I
asked in Speakers
Using Sonos One As Wirless PC Speakers on Windows 10?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

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Julius AceContributor I
asked in Speakers
How can I use a microphone with my Sonos speakers?

Guys, I have an event tonight and would like to use a microphone and have the sound output from my Sonos speakers. Two questions: (1) Do I have a special type of mic (2) How do I connect mic to the Sonos system I currently have a play bar, sub, 2 Play 1s and 1 Play 5. I also have two regular plug in microphones... Help! - Julius

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slong8810Contributor I
posted in Speakers
Music playing but no sound

My Sonos Controller app says that the music is playing but there is no music coming out of the speakers? What should I do? 644535398

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atamara88Contributor I
asked in Speakers
An error occurred while adding songs to the queue (701)

I can't play all my songs an error says "An error occurred while adding songs to the queue (701)" How do i fix it?

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Sp1ke
Sp1keAvid Contributor I
asked in Speakers
Change from wi-fi to SONOSNET

Hi all, I'm getting one or two drops from some of my SONOS speakers which are the furthest from my router. I currently use seven SONOS speakers, they are all on the quietest channel so now I would like to move them all to use SONOSNET. I realise I have to wire one speaker to start this process but have no idea how I move the remaining speakers. Any help would be greatly appreciated, thank you.

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ratty
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MollymaggooContributor I
asked in Speakers
Resetting Play 3 speaker

I’ve experienced a lot of signal dropout this week. I’ve successfully rebooted the router, one Play3 and soundbar, and updated the app. But one Play 3 is stuck: Play/Pause button flashes green, if I press it I get an alert jingle, then flashing dark amber light, and the system doesn’t recognise the speaker. I’ve tried both rebooting and resetting - what do I try next? Many thanks for any advice

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Ken_Griffiths
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slangsterContributor III
asked in Speakers
blinking green light

My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon

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breadmakingbeeContributor I
posted in Speakers
PLAY 5 Not connecting over wireless

Hey folks, Pretty sure I've tried everything here but thought I'd give it a whirl. I've owned a Play 5 and Playbar (both in separate rooms) for about 6 weeks. They've worked perfectly wirelessly and been great. Yesterday my Play 5 stopped showing up on the network and isn't working on the wireless network. These are the things I've tried: - Moving closer to the router - Nothing - Setting up again through different controllers - Nothing - Resetting the Play 5 and set up wirelessly - Nothing - Resetting the Play 5 and setting up using the Ethernet - works, but when you try to set it up on the wireless (1 ft from the router - Nothing) - Tried resetting my router - nothing It's also worth noting that the entire time my playbar works across the wireless with no problem at all. Is it just that my Play 5 wireless needs to be returned? Thanks, Alf

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charlmersouchContributor I
posted in Speakers
Sonos system will no longer connect to my wifi network

My sonos system has stopped connecting to my fully functional wifi system. It will not recognize the network. I have been using sonos speakers for several years without incident. Before I go through the process of setting up each individual speaker (6 in total) I wanted to know if there is a current Sonos issue or is there something I'm overlooking. I've done all of the wifi network basics resetting steps. Thank you in advance for any suggestions.

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AlphaVictorDeltaContributor II
asked in Speakers
"Unable to connect to Sonos Fix It "

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

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JesperBandersenContributor I
posted in Speakers
Dead Play:5 need schematics or tips

Hi Play:5, manufacturing date sometime around 2009, is completely dead. No light in LED. Found several cases of this online, but no solutions. Does anyone have any knowledge about the problem, og better yet, schematics.. I mainly suspect problem in switch mode power supply. Have only done very basic measuring, but I find 220VAC on primary side, no power on secondary side. I think about ordering a mosfet, and/or a diode I suspect, but if I had schematics I could do some more pinpointing..

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Peter_254Prodigy I
posted in Speakers
Reset play 1. Solution found.

This is just for info if you have problems resetting your Play 1.Had to reset my 2 X Play 1.According to Sonos' instructions, you had to press play/pause down when connecting the power cable. After that it started flashing white, then white and orange and then it should flash green after some time and then they should be reset.(They have previously been connected to wifi and part of my surround set) Mine would never flash green, they just flashed white and orange forever. Therefore, I could not connect them again. And believe me I've tried everything :) Found the solution on this page through a lot of searching. Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. Now I removed the power cable and internet cable and placed it where I wanted.Connected my Play 1 to power, after 1min they flashed green and then could add them to my system via

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Dave29Contributor I
asked in Speakers
play 1 with flashing white light

i plug my sonos play 1 in to the wall and it wont connect. the white light just flashes all the time, waited at hour still flashing. Is it garbage? what can i do?

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Chris
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imagwaiContributor I
asked in Speakers
Sonos stops playing randomly

Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe

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jim2018Contributor I
posted in Speakers
Solid white light but can't connect

Hello Wondered if anyone can help. I've had my play 5 for about 8 months and it's worked fine. All of a sudden it disappeared from the rooms in the app and I can't connect it back. I can get it working by plugging in an ethernet cable but can't get it to connect wirelessly. My other Sonos speakers are still connected. I've tried resetting it, connecting it again as a new room but I just get the solid white light all the time. Any ideas? Thanks

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Jeff S
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donaaboContributor I
asked in Speakers
Resetting a full system

I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch.  Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be  unplug all speakers  disconnect all wireless devices  unplug router replug router factory restart each speaker  Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.   

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