Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
Recently active
My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.
I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.
I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips. I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it. Anyone else notice this issue?I’m hoping it’s a software issue, but I’m not waiting to see if it is
Hi Play:5, manufacturing date sometime around 2009, is completely dead. No light in LED. Found several cases of this online, but no solutions. Does anyone have any knowledge about the problem, og better yet, schematics.. I mainly suspect problem in switch mode power supply. Have only done very basic measuring, but I find 220VAC on primary side, no power on secondary side. I think about ordering a mosfet, and/or a diode I suspect, but if I had schematics I could do some more pinpointing..
Good evening, My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before. I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud. I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them. I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying. Any ideas?
Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?
I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.The app recognises there's a sub but won't do the final part of connecting it to WiFi. I'm guessing I won't be the only one experiencing this problem..
Moderator note: This article was updated in December 2024. Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system.Updated 19/4/24 2.4 & 5GHz bands (and WiFi 6)A few older Sonos devices will only connect to the 2.4GHz band, whereas most will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Supported WiFi modes and security standards for Sonos products page, under “Products that can connect to 5GHz WiFi networks”. Arc Ultra, Era 100, Era 300, Move 2 and Sub 4 will connect to 802.11ax (WiFi 6) or 802.11ac (WiFi 5).Home Theatre products other than Arc Ultra will not connect to 5GHz, as the 5GHz radio is reserved for talking to the surrounds and Sub(s). Arc Ultra has an extra radio.Sonos will perform best on 5GHz as it is faster, has
I forgot to add the diagnostic information, its #1488866377
Yes its true, I tried it all, I have even asked Google’s Bard and the AI was like “ You have done extensive troubleshooting, I can’t think of anything else you can to do.” Then Bard said that I can buy new speakers lol. Rewind a bit, so I have a Yoga studio where we have 6 Play 3’s, a Sonos Connect, Sonos Boost, and in the Lobby 2 Sonos Symfonisk bookshelf speakers. For a period of time things we good, normal the way it should be but then things got worse. Once you hit play only half the speakers would go on, it would then by about the 30 second mark all come back. Then every few tracks the audio would skip. So as I mentioned we tried everything to resolve, for example: Restarted the router, restarted the modem, restarted the speakers, updated router firmware, changed networks entirely, connected Sonos to a brand new Network, removed an existing LTE backup router, tried all the different SonosNet channels, nothing would work, the error still persisted as if I didn’t even attempt a fix
How do I fix it? I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated
Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?
