Sonos Ace Ultra usb sound volume

Question

Hi,I’m a new Ace Ultra owner and I’ve been trying every function of the headphones to make up my mind while still in the return period.  I’ve noticed the USB mode give very very low volume. Am I missing something or is it going to be fixed someday ?  thanks !

Airgetlam · Answer

USB mode depends a lot on the volume being sent from the device the Ace is connected to. Have you checked the volume being sent to the Ace?

Alternately, have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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