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PyCooZ
Trending Lyricist I
Nov 3, 2026 8:45 PM UTC
Answered

Sonos Ace Ultra usb sound volume

Hi,

I’m a new Ace Ultra owner and I’ve been trying every function of the headphones to make up my mind while still in the return period. 
 

I’ve noticed the USB mode give very very low volume. Am I missing something or is it going to be fixed someday ? 
 

thanks !

Airgetlam
AirgetlamAnswer
Nov 3, 2026 9:08 PM UTC

USB mode depends a lot on the volume being sent from the device the Ace is connected to. Have you checked the volume being sent to the Ace?

Alternately, have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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7 replies

Airgetlam
AirgetlamAnswer
Nov 3, 2026 9:08 PM UTC

USB mode depends a lot on the volume being sent from the device the Ace is connected to. Have you checked the volume being sent to the Ace?

Alternately, have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
AjTrek1
AjTrek1
Nov 3, 2026 11:31 PM UTC

The volume over USB is two fold. You have the volume control on the headset as well as the volume control on your device. If you have maxed out the volume control on the headset try increasing the volume on your device.

Edit:

I missed where ​@Airgetlam suggested the same regarding increasing/checking the volume on your device.

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    kdowling
    kdowling
    Nov 4, 2026 2:38 AM UTC

    When I use the Ace Ultra with USB-C (with a MacBook Pro, iPhone and iPad) volume change is not independent of the device. If you change volume on the headset, you are changing volume on the device. And if you change volume on the device, the volume is changed on the headset. It’s a volume change command that’s being sent. Max volume on the device will result in max volume in the headset. Max volume on the headset will result in max volume on the device. Very different than volume changes in the analogue realm.

    The only devices I’ve used the Ace Ultra with USB-C are the above. It could be different with different devices. But this has been my experience.

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    kdowling
    kdowling
    Nov 4, 2026 3:15 AM UTC

    What device(s) are you using? I have not found the volume to be low with any devices I’ve tried.

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      PyCooZAuthor
      Trending Lyricist I
      Nov 4, 2026 8:51 AM UTC

      Thanks for the feedbacks. 
       

      I’ve tried with an iPhone and a PC. 
      The volume control on the PC might be the problem, I’ll try tonight. 
       

      On iPhone, as mentioned here, the Ace volume slider changes the iPhone’s volume. The sound appears a lot quieter than on Bluetooth (I can’t listen to max volume on Bluetooth, its too loud). 
       

      I’ll investigate a bit more this and contact the support before deciding whether keeping it or not 

       

       

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        kdowling
        kdowling
        Nov 4, 2026 3:48 PM UTC

        Just to be clear, we’re talking about USB-C - USB-C cable, not USB-C - 3.5 mm. The USB-C to 3.5mm analog will be a much lower volume and needs to be turned up.

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        PyCooZAuthor
        Trending Lyricist I
        Nov 4, 2026 4:17 PM UTC

        Yes usb c / usb c. 

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