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Get help with your Sonos Ace

  • 407 Topics
  • 2,280 Replies
407 Topics
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

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Larskrimi1106Contributor I
asked in Headphones
Sonos Ace headband loose part

So i got my Ace headset around January and have been absolute loving them, the ANC is super sweet and the sound too. about a month ago i slid my fingers across the headband and noticed there was a sharp bumb, still not sure what it is, as i dont really wanna take them apart. My question is, if this is reason to send them back, ive been very careful with them as its an expensive piece of electronic for me, and im afraid the sharp thing will eventually pierce the headband. 

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OzyezContributor I
asked in Headphones
Problems with calls

I have had a couple of SONOS ACE and they all have the same problem, the audio in the calls. When making calls people can't hear me in the best way, it's as if the microphones didn't work the right way. The problems that the people I talk to mention to me is that they hear interference or that my voice is too low. I thought that with the new update this problem would be solved but no. I recently connected my SONOS ACE through the USB - C cable to my iPhone and the surprise was that the audio problem in the calls was solved, the people I talk to can hear me very well. My question is do you know how to fix this problem with the wireless connection? Or do you know if SONOS is working on fixing this problem? Does the same thing happen to you?

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Schlumpf
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WolfEnthusiast I
posted in Headphones
True Cinema - Muffled Dialogue

Hey - used Sonos Ace with my Arc Ultra 1st Gen to watch movies a lot and to date it’s been pretty good. Just done the firmware upgrade, switched on True Cinema and dialogue in action scenes in particular are really muffled. Even switching true cinema off doesn’t get me back to where I’ve been in the past. Anyone else finding the same?

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MilutinContributor I
asked in Headphones
true cinema missing from app

TrueCinema is missing in the app. I've succesfully updated the Beam(gen2) and the Ace but I still missing the TrueCinema  item on TV Swap menu.

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Cg80Contributor I
asked in Headphones
phone calls on Sonos Ace

When the Sonos Ace are on and i receive a phone call (Android), no sound is played in the headphones. If I am listening to music, I can tell that I am receiving a call because the music stops but there is no sound in the headphones to alert me. What ma I missing? Thanks! 

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Lloydy1521Contributor I
asked in Headphones
headpones can’t connect with Soundbar

Every time I go to use TV swap with my Sonos Ace headphones I have to do reboot my Sonos soundbar to get it to work.A couple days later I will go to watch a film and can’t connect again. There is an 8 step tutorial that I found on here that I know from heart that goes something like thisUnplug soundbar Turn of Ace Turn off Bluetooth  Close Sonos app Plug soundbar back in After sounbar has booted, open app Turn Bluetooth back on Turn on AceIt works every time but a couple of days later you’re doing the whole thing again, I never power off any of my soundbars and they can’t all be broken (I have 4 around the house)It just makes me think my whole system was a waste of money. Is anyone else experiencing this problem or has anyone heard of a more reliable system on the market where you can also connect headphones with Dolby Atmos please let me know Thanks

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MrSpongeHeadContributor I
asked in Headphones
Sonos app / Sonos Ace - Noise Control

Hi, Has anyone noticed there appears to be a bug with the Sonos app / Sonos Ace Noise Control functionality?  Selecting the noise control options with the Sonos app on Android does not change the mode on my Sonos Ace headphones.  The function can be changed directly on the headphones and reflects in the app when it changes, but it cannot be changed from within the app itself.

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hgswddContributor I
asked in Headphones
ace cannot remember volume setting

Hi, I just got my ace and I like it. But it has a small problem: it cannot remember the volume setting. Each time I turn on it and connect to my iPhone it will go back to 50% volume, not matter the level in the last use. My comfortable volume is 30% so I need to adjust it each time I use it.Do anyone know how to fix it? Thx.

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CataContributor I
asked in Headphones
Sonos ace volume is too high at minimum

Hi everyone, I just got sonos ace. I wanted to listen to quiet music in bed and realised they are too loud in the minimum volume setting.I have an IPhone and use Spotify for streaming, and couldn’t find any solution in my phone’s software. As I just bought them I updated them already, and it didn’t help. 

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nyorcaContributor I
asked in Headphones
Will this TV -> Sonos Port -> 2 Aces setup work?

Gemini AI says this is how to connect two Ace's to a TV audio output:If your TV has RCA outputs, connect them directly to the Sonos Port's line-in. Add the Port to your Sonos system and create a group including the two Sonos Ace devices.Will this work?

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ogikeiContributor I
asked in Headphones
Sonos Ace Update Loop Issue

I have an issue with my Sonos Ace update.The Sonos app shows "Update Available," but when I tap "Update," it says, "Your Sonos Ace is up to date." This notification loop won't go away.I have already tried extensive troubleshooting, including: * Rebooting all devices (router, phone, Ace). * Reinstalling the Sonos app. * Performing a factory reset on the Sonos Ace.None of these steps have fixed the problem.Is this a known issue, and is there a solution?

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LoshkaiContributor II
asked in Headphones
Sonos Ace Headphones and the 3.5mm to USB-C Cable Issue

Have seen lots of comments on this. Purchase the Sonos Ace headphones for my wife last week at the airport, and when plugged in to watch a movie, the sound is barely heard. This is using the USB C to 3.5mm cable.  Good to know the issue isn’t isolated to me but not good to hear it might be a broader issue. Has a resolution been identified?  Thinking it will be easier just to get a refund and buy the Sony WX5’s as this is what I use and there has been no issues. Main reason I purchased the Sonos Ace was because the Sony WX5’s don’t bluetooth well to the Sonos Arc on my TV and Sonos advised there is a known issue with LG, so best to the buy the Sonos Ace headphones. Go figure...

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Cesar MorqueContributor I
posted in Headphones
La App de Sonos no conecta con los Sonos Ace

Hola, he visto esta pregunta en un tema pasado y no ví que hubiera resolución y estoy teniendo el mismo inconveniente, voy ser muy claro para no dejar duda de lo que pasa, yo tenía enlazados mis audífonos Sonos Ace a un celular, los audífonos aparecían en la App de Sonos sin problema, ahora compré un celular nuevo, enlace los audífonos a ese celular nuevo y por Bluetooth todo bien, los audífonos se reconocen y se escuchan, el problema es cuando los quiero emparejar en mi nuevo celular a la App de Sonos, los audífonos simplemente no se detectan y si lo hacen no pasan de la pantalla que dice ”estamos preparando tus Sonos Ace”, ví que este problema se intentó resolver contestandole a una chica que simplemente no necesita la App para emparejarlos al nuevo celular, con el Bluetooth y el multipunto basta, pero eso es inaceptable, si te vas a cambiar de celular es obvio que quieres descargar la App y que los audífonos los puedas manejar desde ahí. Antes de que den una de estas opciones les qu

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WhytefishContributor I
asked in Headphones
Sonos ace update

Sonos ace says there is an update in app, however the update splashscreen continuously polls and doesn't reach a conclusion. This is after an app reinstall, a headphone reset and on multiple WiFi and also 5g. Any users had similar issues.Android 14 Samsung s2280.20.33

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jimmauroAvid Contributor I
asked in Headphones
SONOS Ace in SONOS app

Question about the SONOS Ace headphones. I currently have 3 SONOS devices, and the app on iPhone, iPad and MacOS. All good. Do the headphones appear as another selectable device in the app? Put another way, if I want to listen to music from any of me sources via the app, can I simply de-select the other SONOS devices, have only the headphones selected, and play my tunes just like I do today?Sorry for the naive’ question, but it’s not clear from the documentation if the headphones work as any other SONOS device and playing music to the headphones is no different than my Move2 or Play5. Thanks

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mjackowiak24Contributor I
asked in Headphones
no way to factory reset sonos ace

Hello I have a problem with factory reset. Every time I have to explain to support that there is no way to properly restore factory settings. The blue diode is still on. I have tried everything. I have disconnected all devices and the rest of the procedure does not work. Support does not want to help me, they keep telling me to send some videos but do not respond. Have you had anything like this?

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zadioContributor I
posted in Headphones
Sonos won't post my Ace review

Sonos sent me an email asking me to write a review of the Ace. I spent a couple hours writing out a thorough and thoughtful review with lots of feedback. They haven’t posted it, and at this point it’s clear they have no intention to. So their review section is cherrypicked reviews, and the average rating is willfully biased.

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Ant DowlerContributor I
asked in Headphones
Lost ACE headphone case

Hi, Can i buy a new case?? I’ve left mine on plane when travelling. Ant

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Louisb018Contributor I
asked in Headphones
Sonos ace issue sound

Hello,I just received my Sonos ace, I seen when i push or i adjust the left pod, like a « cut sound » or something like that.Is it normal or not ?Thank you

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DijilContributor I
posted in Headphones
nitidez del sonido al escuchar musica Sonos Ace

Hola, me acaban de llegar unos sonos ace que pedí hace poco. Lo he estado utilizando para reproducir música, ver videos e incluso jugar. El problema, cuando uso los audífonos para escuchar música en la app de YouTube music, la nitidez del sonido cambia drásticamente, pasando de un sonido muy limpio a uno que parece ser de unos audífonos súper baratos. No entiendo si es el Dolby Almost. Alguien me podría explicar cuál es el motivo del repentino cambio en la calidad del sonido?  

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b-michael7Contributor I
asked in Headphones
It’s impossible to connect two Sonos Ace headphones simultaneously to the Arc.

Hello, I’m writing today to add my voice to the many requests already made on this topic. What a surprise yesterday afternoon, when my wife received her Sonos Ace — which we had purchased specifically to avoid disturbing our children when watching TV in the evening — to discover that we cannot connect both headsets simultaneously. This is extremely disappointing, especially since Sonos promotes this feature as a selling point of the device. We appreciate the quality of Sonos products, but we are disappointed that this function — implicitly suggested through the sale of duo packs and the advertised benefit of connection with the ARC — is in fact not currently possible. We sincerely hope you will add this feature soon.Is this planned ?  

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BarufisContributor I
asked in Headphones
Help My sonos ace are not heard from the left side.

  I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works. 

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Sam SpraggContributor I
asked in Headphones
Sonos Ace Not Connecting in App

Ace is grayed out in app. Any suggestions?

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Eduardo BContributor I
posted in Headphones
wear detection Sonos Ace stop working

Hi there anyone have issues with the wear detection of Sonos Ace? was working great but starting a few day ago stop working even after resetting or turn off the device.doesn’t matter what I am using as an interface, audiobook, Spotify, YouTube music or Sonos radio.

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Airgetlam
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