Amazon Alexa and Sonos

Hi, My Sonos One is not working. My regular Alexa and Google Dot are both working.What do I do to get it set back up and working? Thank you

Yesterday Alexa just stopped working on my Arc, not sure why. I have tried unplugging and restarting everything including the router. Also reinstalling Amazon Alexa, the Sonos app is not helpful in this process. It would not reload or setup. Back when it was working it has always had an annoying habit of hearing something that remotely sounds like Alexa and mutes the sound for a few seconds. In the age of super clever tech why on earth does it do this? And how can I get Alexa working again? 

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Since the Amazon outage 20/10 Amazon no longer works on my Era 100 and trying to re connect fails every time. Any ideas?

You’ll have to forgive me, I’m really not technical. I have a Beam 2 connected to my Samsung tv via optic cable for the Dolby Atmos. Both have Alexa capacity, I currently have Alexa turned on on the Beam but not the tv - I can turn tv on/off and control volume but I can’t open platforms/search etc and would like to. Can both be turned on? Am I better just staying as I am? I also have an Era with Hey Sonos activated but they just turn themselves on and off when they want, usually interrupting a conversation. I hope I’ve explained it correctly, I think I’m over my head. TIA

Lately, my Sonos has been randomly playing music. On way day it literally was playing music over a documentary I was watching which confounded me to the max. One day I come home from work to my house which had been empty all day and the music is on full blast.  I tell Alexa the stop the music and it does only to resume a few hours later.  I read this was a problem 7 years ago but no solution was ever provided. Anything new do October 2025? I don’t have any music apps connected so what’s next?

I have seen an old post on here but my Sonos Move announces it will play a Radio  then go silent, only just started doing it.

I really want to buy a Sonos but.... I'll want to use Alexa in English but I live in the NetherlandsI'm hearing conflicting information about it. Any advice? Which Sonos? Thanks  

Alexa not working on beam 2 in India. Sonos ignoring Indian customers.

As a long term Sonos user I recently purchased an Era 300 to replace old Ones. The sound quality is excellent when playing music, radio, etc. however the Alexa voice is way too quiet. If I increase the volume to better hear Alexa the music becomes too loud. Is there anyway around this problem? Jim

TV works perfectly with Sonos playbar. want a simple command for Alexa to share that signal with a 2nd Sonos speaker. Same as ticking the box on the Sonos app.

Sonos One acknoedges voice request but then fails to play  anything

Hi, I’m trying to add Amazon Alexa to my Sonos Beam (Gen 2), but I keep getting an error. Here’s what happens: I go to the Sonos app and choose to add Amazon Alexa. The app shows “Connecting to Amazon…” for a while. Then I get an error message: “There was a problem adding Amazon Alexa.”  I have tried several times, but the issue persists. My phone is connected to Wi-Fi, and the Sonos system is working fine otherwise. Has anyone experienced this? Any solutions or troubleshooting steps I can try?I´m enough of all those Sonos bugs… thanks

I’ve just setup my Sonos one when I say Alexa play a playlist on Apple Music it will say now playing playlist there is no sound even tho I have volume upmy arc works good when I say play Adele playlist from apple musicwhere could be the problem guys thanks in advance

Bonjour à tous j ai une barre de son beam et depuis qques temps quand je demande à Alexa de jouer une radio ou de la musique elle me dit ok mais je n entends rien ma barre est mise à jour merci pour ce que ce vous pourrez faire pour moi les Amis bon dimanche bruno

I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.The voice assistant says it is playing but it doesnt. I have tried: Rebooting devices and routerDisconnecting and reconnecting BBC Sounds appDisconnecting and reconnecting Alexa Any suggestions gratefully received! Thanks. 

I have a question.i have sonos one.i would like to connect  azamon.co.jp of alexa.  But, he connect amazon.com. Plaese teach me, how to azamon.co.jp of alexa.

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

Hello - I just bought my first Sonos speaker (Era 100) and was going to use it as my alexa mic.  For some reason - I ONLY see Sonos voice assist as an option when picking voice assist.  I’ve linked and relinked the alexa app and tried pretty much everything suggested.   Can I even use the Era 100 with Alexa voice assistant?  I will be returning this speaker if not.  

Dear all Just ordered four Era 100 devices and quickly detected the issue, that the Alexa voice is compared to played music way too loud. I don’t see any option to reduce specifically Alexa voice, also reading of a bunch of issues in this forum - but mostly years ago and seemed to be fixed.  Any idea how to fix this? Otherwise need to return the order.  Much appreciated,Marco

I have a Sonos One and 2 old Sonos Play.The Sonos One is linked to Alexa with all relevant skills enabled.Apple music is logged in.Amazon Echo device in the kitchen will play Apple Music songs on voice command.Tthe Sonos one will play apple music from the Sonos app if I select it via the UI, but if I say “Alexa play music” - it says “Ok - here’s Apple Music” but nothing plays.  Same happens if I specify an artist or track.  It responds to other commands like “What is the time” or whatever no problem.I have tried all the obvious like rebooting everything, disable and reenable skills and settings in both Sonos and Alexa.One thing I noticed is that in the Alexa app on my phone, under the “Music and Podcasts” settings, the skills for Apple Music are listed under “Family” but if I click on my own name, the Apple music skill is shown as the default, but there is an orange/yellos triangle with an exclamation point to the levt of the “Your default services” - this excamation point doesn’t appe

I have an up to date Sonos system that is comprised of 2 Sonos One and 2 Sono One SL speakers.  I have an MP3 library on a networked Windows 10 laptop that uses MyMedia v.1.3.148.998 and the Alexa Mymedia skill enabled.  When I ask Alexa to tell my media to play any artist, the first song in the library plays and then repeats endlessly. If I say Alexa, “next” the next song plays and then repeats.If I try the same thing on my Amazon Echo devices, it works as intended, one song plays and then the next and the next.   Any help would be appreciated.

As the following topic is closed, I’m reopening it here In February 27, 2025, this lady asked Panos Panay (VP of Amazon’s Devices & Services department), about it and he answered: Will Alexa+ come to my Sonos?That is the plan. That is the plan. I mean, Sonos is in a little bit of a transition of course, but yeah, they're a great partner of ours.

For those of you who have tried to get Alexa working on one, or especially multiple Sonos devices, here’s a cheat sheet of things to know.DocumentationSonos still has the Alexa Voice Assistant in Beta. The documentation for the Sonos Skill on Amazon.com is sparse and out of date, and the rating is 1 star.https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K The guide to setting up Alexa on the Sonos app covers only the best case, and does not include how to handle situations like a power fail, factory resetting, multiple systems, room naming, etc etc. They’ve also followed the bad habit Google created by making you follow many links within a support guide to get complete knowledge, and have to unwind your reading each time: https://support.sonos.com/en-us/article/set-up-amazon-alexa-with-a-voice-enabled-sonos-speakerTermsSonos terms: system, speaker or component or product, room, service, voice assistant, “ownership”, groupAlexa terms: device, skill, app, account, group   Sonos terms:speaker/