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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,352 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3332 Topics
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Gerson sotoContributor I
posted in Amazon Alexa and Sonos
nada solo es cuchar música

Love 

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Andero1Contributor I
asked in Amazon Alexa and Sonos
sonos & alexa

How do I connect Sonos and alexa

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Denise1934Contributor I
asked in Amazon Alexa and Sonos
Time Zone Change

Despite spending lots of time on the phone to the retailer’s help desk,  and searching every avenue, I’m still getting GMT time zone instead of New Zealand (GMT + 13 hours).  I’ve read that Sonos app automatically changes zones but not for me.  The local Sonos help desk is ‘off line’ and the website offers no help to a non-techy like me!

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Finetax8085Contributor I
asked in Amazon Alexa and Sonos
Echo Pop with Play:5

Can I use a echo pop on my sonos play5 gen 1 ?

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Martyn_9Avid Contributor I
asked in Amazon Alexa and Sonos
Sonos Arc & Alexa TV Control

Hi All,I have recently upgraded to an Arc from a Playbar.I have an LG TV that's 4 years old but has an Arc port, I also have my Sky Q box connected via HDMI to the TV.I believe I have followed all of the setup instructions, however, only half of it seems to work.When I tell Alexa to turn on the TV she does but not the Sky box, I have to do that manually. However, when I turn the TV OFF manually it turns both off.When I ask her to turn off the TV I get the start and end notifications but nothing happens.Room is:- TV Room and has Arc, 2 play 1’s and a sub, Arc & TV have Ethernet connections, Port from Q box is HDMI 1, Arc is in the HDMI (ARC) port.Thoughts and possible solutions gratefully accepted. Martyn

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Ummagumma
UmmagummaTrending Lyricist II
asked in Amazon Alexa and Sonos
Sonos Roam 2 Alexa problem

I’ve just purchased a new Sonos Roam 2, My Sonos app found it straight away and added it to my system.I’ve added the Alexa voice control and the Sonos skill to Alexa app also the BBC Sounds Skill.I’ve added the BBC sounds service to the Sonos app.When I ask Alexa to play BBC Radio 2 for example it selects BBC World Service West Africa.  I can select Radio 2 from the Sonos app with no problem.  

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Simon FlynnContributor I
posted in Amazon Alexa and Sonos
Connection to BBC via Alexa

Hi AllDriven mad by functionality over the last 6 months in the UK. I’ve just landed in Spain and been reunited with my Roam speaker which easily plays BBC Sounds via Alexa. The alarms don’t work but I can workaround that. I’m guessing that there is a licensing issue in the UK that prevents me doing what I currently can here?  

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darshakparmarAvid Contributor I
asked in Amazon Alexa and Sonos
Alexa not working in India

All of a sudden, Alexa has stopped working in India. I thought may be it’s an issue with my system. I did a full reset of my Sonos Arc and Sonos Roam and added Alexa voice assistant. While the basic functionality of Alexa is working (asking time, weather etc), it just won’t play any music. Here is a response I am getting when I ask Sonos Roam - Alexa, play some music.response: sorry to do that first enable the skill for your Sonos roam in the Alexa app, then ask me to discover devices. (Similar case with Sonos Arc)in Alexa app, there is no SONOS skill listed to enable. (See the screenshot included below) I have been using Sonos for the past three years. Didn’t have to go through this process of enabling skill while setting up Alexa back when I installed Sonos for the first time.  if worked like a charm right after enabling it from the Sonos app (I didn’t even have to install Alexa on my phone, let alone enabling the skill).  I don’t know if this is just for me or something is seriously

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Ravisp08Contributor I
posted in Amazon Alexa and Sonos
Arc and Alexa compatibility

Hi,I have a Sonos Arc which I purchased in June 2024. I recently setup Alexa as my voice assistant and have had issues with it randomly disconnecting. The disconnection happens when I’m watching tv and when I’m not.  I came across some threads in the Sonos community which had the same issues and I tried all the diagnostics.  I ended up calling Sonos customer service and they also ran diagnostics with me and I am still having the same issue. The options I got were either I send my Arc in and have the technical team diagnose the problem and if no resolution is found they would send me a new one. The other option i was given was to purchase a new Sonos Arc Ultra.  This could be a three week long process and I would not have a sound bar to my disposal. Which is not a big issue but when you spend almost a thousand dollars on a sound bar you would want to use it.  The tech then asked me to disable my touch controls. And I asked them I would lose functionality of my device. I shouldn’t have t

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Magic PhilContributor I
asked in Amazon Alexa and Sonos
Alexa on Roam stopping grouping with Play 3

I’ve got a Roam and a play 3. They group and work perfectly unless I add Alexa to the Roam. That stops them being able to be grouped. Removing Alexa means they can group again. Is this a thing anyone else has happen? Is there a solution so I can use Alexa? Thanks. ☺️

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LarryrbContributor I
asked in Amazon Alexa and Sonos
setting up amazon voice on ray

How do I set up Amazon voice on the ray speaker?

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VpwdocContributor I
asked in Amazon Alexa and Sonos
Apple Music and Amazon Alexa

When I ask Alexa to play music (I stream with Apple Music), it will only play one song.  For example, if I ask to play classic rock, one song will play but not continue.  If I ask it to play music by one artist, it will start and play one song, but nothing more.  Anyone know how to fix this?

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Barney_2Contributor I
asked in Amazon Alexa and Sonos
Sonos/Alexa broken - device not compatible

I’ve been using Sonos/Alexa for years without issue but it is now broken. I cannot set Sonos speakers as the speakers for a group/room in the Alexa app. The error message is Device not compatibleThis device is not compatible with the current selected devices.This particular Sonos device is a Sonos Amp and was connected fine before. I get the same error for other Alexa/Sonos rooms. I have tried disabling/reenabling the Sonos skill in Alexa. Also added/removed Alexa integration from within Sonos. How to fix? Thanks.   

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RJPBRContributor I
asked in Amazon Alexa and Sonos
ALexa Skill removed from Brazil

No Voice Control working at Brazil anymore since app update. ALexa Skill not available at Brazilian Alexa Store anymore. Amazon has told me is a Sonos Issue. I can not use even Sonos Voice Control. Hours of chating and calling to Sonos.  

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JetaceAvid Contributor I
asked in Amazon Alexa and Sonos
alexa routine music wont stop

I have a Sonos one and a routine that plays music for 2 hours. At the end of 2 hours it just keeps playing. I have tried stop audio in  device settings but that does not work

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Sotiris C.
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GuyoTrending Lyricist I
asked in Amazon Alexa and Sonos
alexa control over night mode toggling

Why can Alexa toggle night mode on but not off?Im trying to set up a scheduled routine so it till come on at 10pm and toggle off at 9am for my wife. Very frustrating given this is a premium product .

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AkhilstyleContributor I
asked in Amazon Alexa and Sonos
Alexa cant find Sonos Amps

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

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FvspeteContributor I
asked in Amazon Alexa and Sonos
Alexa voice control keeps disconnecting

Alexa voice control disconnects from Sonos 1 and Beam on an almost daily basis. I have tried reconnecting from the app, resetting each speaker, changing names on Alexa app, but it still keeps happening. I have read there is a bug. Is there an update to stop this happening? Could it be that I have 4g internet connection which might not have constant IP address? 

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Mayman1984Contributor I
asked in Amazon Alexa and Sonos
unable to link Arc with alexa

Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously 

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Lightingman2003Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa no longer streaming from BBC Sounds/Global Player

This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. Additionally, here are the steps taken so far:Remove & Reinstall BBC Sounds Skill from Alexa App Remove & Reinstall Global Player Skill from Alexa App Remove & Reinstall Apple Music Skill from Alexa App Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App. Remove and re-link accounts in the above from the Music Sources section of Sonos. Ensure all Sonos devices are up to date.  Reboot respective Sonos Device Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet

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Chris 1878Contributor I
posted in Amazon Alexa and Sonos
Alexa set up

I can't link my Sonos to alexa 

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Donegal daisyContributor I
posted in Amazon Alexa and Sonos
lack of help - Amazon Alexa

Alexa wont connect to .amazon on sonos..wasted the day ininstalling and reinstalling apps and sonoscleft me high and dry saying the fault lay with amazon.. still doesnt work.. come on Sonos sort this

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Master ClassContributor I
posted in Amazon Alexa and Sonos
Voice Control

Hello Sonos CommunityI contacted Sonos again this morning to see whether the problem with voice control is now working. It is not.My issue is that I have an LTE Router via 3 Network.  My SONOS 1 (GEN 2) worked perfectly with Alexa for 2 years until the new Sonos software was launched last year.I tried everything with SONOS support back in the summer, even managing to get to 2nd level but all to no avail.Can anyone in the community shed any light on this problem please.  We used voice control all the time, it’s a pain to have to use your phone.  SONOS are supposed to working on a solution but 78 months on, no news.I wouldn’t mind using Sonos Voice Control - anything, but i believe it’s the same issue.I would love to hear any views or maybe even a workaround!Thanks :-)

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littlelaszloContributor I
asked in Amazon Alexa and Sonos
Alexa not playing Spotify, but announcing it is

I have a persistent issue with getting Alexa to play music from Spotify. Frequently, I will ask it to play music, and it will announce, “Now playing XYZ” and then there will be silence. This exact same thing kept happening on the Alexa devices themselves (dot, spot, etc), but it can be fixed by unplugging them and plugging them back in. For the Sonos devices, I cannot figure out a method of resetting it in the same way. Uninstalling and reinstalling the Spotify skill doesn’t appear to work, neither does turning the device off and back on again. Any ideas? 

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EmiCulContributor I
asked in Amazon Alexa and Sonos
alexa not working

I changed my wifi & reset to factory settings to get my machines to work & now I can’t use my Alexa settings. She just ignores me & stays quiet. What should I do next? 

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