Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,913 Topics
  • 22,918 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
  • 2
  • 38
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
  • 6
  • 111

2913 Topics

S
simonSNS3ue2Contributor I
asked in Amazon Alexa and Sonos

Different wifi networks?

I’ve just bough a Sonos One for my home office which has it’s own router. (I have two already in the house on a different wifi network.) It wasn’t playing Spotify or radio stations properly so I disabled the skill in the Alexa app and when setting up I was prompted with the attached.I’ve selected ‘System 1’ which is now working but the devices in the house (system 2) are now not working properly with Spotify, etc.Does this mean I can’t use two different setups at home? 

3
Stanley_4
1 month ago
T
TwstevieContributor I
asked in Amazon Alexa and Sonos

Era 100 wont play BBC or Apple via Alexa

New Era 100 speakers. Alexa is set up ok if I ask it a question. But it won't play BBC sounds, or Apple Music. I can play both through the App, but I'd really like to just ask the speakers to open BBC sounds without going through the app. Ditto music through Apple.  Everything is linked per set up instructions.  As it's both BBC and Apple I suspect the issue is with Sonos, but I may be wrong. Any thoughts or suggestions gratefully received. Thanks. 

1
Corry P
1 month ago
D
deveshContributor I
asked in Amazon Alexa and Sonos

Alexa, respond " Sorry Something went wrong"

"What could be causing my Sonos One with Alexa voice assistant to the error message 'Sorry, something went wrong' and how can I troubleshoot the issue?"

2
A
1 month ago
A
antny024Contributor I
posted in Amazon Alexa and Sonos

Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

78
A
1 month ago
C
crossface2008Contributor III
asked in Amazon Alexa and Sonos

Ducking on Surround Sound

Is there a way to prevent or reduce the time that Alexa ducks Sonos speakers?

1
UKMedia
1 month ago
J
jmgoycooleaContributor I
asked in Amazon Alexa and Sonos

Alexa not showing up in the Sonos app

I already installed the Amazon Alexa app on my phone and it doesn't show up in Sonos app. When I tried to add a device directly from Alexa and search for Sonos, after some instructions they finaly inform me "You are not elegible to enable this skill due to geographical restructions". I'm from Chile and I can't belive this issue in a product that is not cheap. There are a lot of cheaper options in the market that use Alexa and works pefectly. Sonos assistant is limited and just support Sonos Radio like default app. So limited. I'm very happy with sound quality by the way, but is important to me have a good assistant. I want to confirm if the service is avalilable at my country and if not, Sonos is thinking to add it and when?

1
G
1 month ago
S
SteelstarAvid Contributor II
posted in Amazon Alexa and Sonos

Echo Flex alternative for controlling Sonos Amp speakers

Hi, I have passive speakers connected with a sonos amp in the bathroom. Now I control them with a Echo Flex connected in a spare plug in the bathroom.Now Echo Flex is no longer sold and my fear is that if the device just stops working I have no alternative for voice control in the bathroom. I have no room for a Echo dot or Sonos One or Roam. I just need a device Alexa compatibile that can fit in a plug.Anyone knows any alternative? Thanks

2
S
1 month ago
J
JecdaviesContributor I
asked in Amazon Alexa and Sonos

Alexa Voice commands wont play bbc or spotify music

I have a sonos beam and sonos roam. When I use Alexa it hears the commend and says it will play bbc sounds but never actually plays anything. With Spotify, it asks me to log in on the device on my phone and connect to the speaker, which I do but still doesn’t work when I go to voice commands. Anyone else having the same issue or know how to fix this?

1
Sotiris C.
1 month ago
J
Jackie WContributor I
asked in Amazon Alexa and Sonos

Alexa and hey sonos have stopped working

Both Alexa and hey Sonos have stopped working. I can play music thru the app, but all voice control is gone. I rebooted speakers, deleted and reconnected WiFi, deleted and added both voice controls (which worked upon initial so mics are working) but then would not work after setup. I signed out of every account and logged back in. Nothing!!!!! Is the Sonos server down? Thx Jackie

3
Corry P
1 month ago
J
JJAYContributor I
asked in Amazon Alexa and Sonos

Alexa announced but missing in Brazil?

According to the brazilian Sonos Webpage, the Sonos One works with Alexa. But, in my setup with 2 Sonos One and a Sonos Beam, Alexa does not show up as Voice Service. This is really bad, as it means that I cannot use my Fire TV cube!It is really frustrating, as the interaction with this device was the primary reason for buying the Sonos system. I feel mislead by Sonos Brazil. [Yes, I created this topic out of frustration, I feel mislead!]

1
G
1 month ago
D
dr1818Avid Contributor I
posted in Amazon Alexa and Sonos

Troubleshoot 3rd party file server/Alexa skill issue

I'm using a third party music service in which I use an Alexa skill to control. Third party music service is serving up files for my file server. After a while, the music always stops. This doesn't happen to  streaming services. At this point, support for that service has run out of things to check.  Any ideas where to start?  Ping looks fine and I've got plenty of bandwidth. Ipconfig on the speaker, does show dropped packets.Using a Roam on 5gHz wifi.

5
D
1 month ago
S
Simon_140Contributor I
asked in Amazon Alexa and Sonos

Alexa on Arc goes quiet for too long after asking a question

I have an Arc set up with two One surrounds and not long ago (I can’t pinpoint exactly when) it started taking at least ten seconds for the volume to go back up after asking Alexa something and the answer finishing, or if it thinks it hears the wake word it will stay quiet for far too long. Any ideas would be much appreciated, as it’s really annoying. I don’t have ‘follow-up mode’ enabled as it’s ‘disabled when using Wi-Fi connected speaker’ according to the Alexa app.

1
Sotiris C.
1 month ago
S
SiggygymContributor I
asked in Amazon Alexa and Sonos

voice assistant cannot play music when prompted

Recently taken my somos roam away and connected to the holiday home wifi. Worked ok to start with but now Alexa won’t play music when prompted. Alexa works and searches as expected but for some reason music cannot be triggered. I have to do it manually via the sonos App. I tried re-authorising the music services, reinstalled Amazon music, but still nothing. Is very strange. Any ideas? 

1
Corry P
1 month ago
D
DJRKMContributor I
asked in Amazon Alexa and Sonos

Alexa does not respond on both speakers

I have one Sonos One and another SL in my room set up as a stereo pair. If I ask the ONE a question is it possible it responds from the speakers of both the ONE and ONE SL? so if I ask a question alexa only responds from the speaker of the ONE. Can I make it answer my question on the both speakers???

1
Corry P
1 month ago
A
Alpha NeuronAvid Contributor III
posted in Amazon Alexa and Sonos

sonos beam and alexa turn on turn off issues

throughout the last couple of years I have had variable success with whether or not alexa turns off the tv. now its variable success whether or not alexa turns on the tv. switching hdmi to the non-arc port is what allowed alexa to turn off the tv. BUT that annowing sign saying your audio device is not in the arc hdmi port would intermittently show up despite pressing ok or just leaving it alone. Samsung TV. switching the hdmi port bact to the arc port now “confused” the tv and so variable whether or not alexa can turn on or turn off the tv… SONOS, please address and create appropriate update. what does the community think? thanks

1
AjTrek1
1 month ago
R
Richiras
asked in Amazon Alexa and Sonos

A specific radio station in iTunes can't be run be voice

A specific radio station in TuneIn called “Radio Italia” can't be run by voice, but it play when launched by the app

3
R
1 month ago
D
Dbradley55Contributor I
asked in Amazon Alexa and Sonos

Sonos and echo dot

I am using Alexa on an echo dot and it plays music through my Sonos One gen2. Is the echo device superfluous here? Which device is actually converting the digital music stream to analogue (I presume that the Sonos has the superior DAC). Thanks.

1
Ken_Griffiths
1 month ago
N
NichoWContributor I
posted in Amazon Alexa and Sonos

Problem using Arc with Alexa

I have a Beam upstairs and an Arc downstairs. The Beam works fine with Alexa ( although have an Amazon fire stick close by the Beam, and I wonder if it’s that which is responding?! - this is connected to the tv, and so is the Beam). but with the Arc Alexa keeps replying - “first enable skill for Arc in Alexa app” .. which is already enabled but I’ve tried disabling it and re-enabling it, but then Alexa says it can’t find devices. I’ve been able to control the Arc via Sonos app, playing Amazon Music, but Alexa won’t work. Can anyone help with this? I’m very confused!

1
O
1 month ago
K
kmmccormContributor I
asked in Amazon Alexa and Sonos

Era 100 - “There was a problem adding Alexa”

Has anyone else had issues setting up Alexa on their Era 100? I have a One with Alexa enabled but when I try to add Alexa to my 100 I get a “There was a problem adding Alexa” error after clicking the “Sign in to Amazon” button. I have logged out of and back into the Amazon Alexa app, and disabled/re-enabled the Sonos skill in that app. 

3
Corry P
1 month ago
S
sharry26Contributor I
posted in Amazon Alexa and Sonos

era 100 issue with alexa

Alexa isn’t fully working on my era 100. I can’t control Spotify using it. Ive checked the Alexa app and my era 100 is on there but doesn’t seem to be linked as a speaker. When I ask Alexa to change songs , on my era, it tells me that it can’t support the stream and to add my era 100 device. Very strange. 

1
J
1 month ago
A
AaronWaguespackContributor I
posted in Amazon Alexa and Sonos

Can’t get Alexa Announcements to work on my new Sonos One

Bought a Sonos One and connected it to my old 2x Sonos plays.I did this to set up Alexa routines for my daughter.While I have been able to get music to play out the speakers from a routine,I cannot get it to do an Announcement through any of the speakers from a routine.When I press play on the routine it says “Now playing you routine” but no sound is played.I have reset the speaker, removed the Alexa app, re installed it re connected it to the Sonos app but it still did not work.There is a post on the Sonos community talking about this from a couple of months ago but it seems like it is working for some and not others.I was hoping someone here might have some thoughts on getting this to work.

1
Corry P
1 month ago
M
mhutchzEnthusiast I
asked in Amazon Alexa and Sonos

Does Sonos app update 15.2 break your system?

Alexa on Beam v1 is broken after the 15.2 update.  Fed up. Every update destroys my system. How about you?

9
P
1 month ago
R
Rwhitaker51Contributor I
asked in Amazon Alexa and Sonos

Alexa

I’ve connected Alexa and Alexa speaks through my Beam. Yet when I ask Alexa to play my music it says I need to connect. 

1
Ken_Griffiths
1 month ago
C
cyhefeContributor I
asked in Amazon Alexa and Sonos

Alexa announcements and routines

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.Alexa announcements not working from routines | Sonos CommunityThanks for your help!  

16
A
1 month ago
E
EriksatieTrending Lyricist I
posted in Amazon Alexa and Sonos

Announcement routine with Alexa not working

I have two Sonos speakers with Alexa (beam and one gen2).I've created a routine with an announcement to be played on all the speakers at a certain time, but it is not working. also testing the routine is not making any announcement. If a do a manual announcement it is working correctly. I have seen other threads about this problem but I haven’t find a solution.

17
A
1 month ago

View real-time service status

Terms & ConditionsCookie settings