Hello everyone,
I bought the Sonos Era 300, I follow all the instructions regarding the connection with Alexa but I cannot use it. I have a message that the Device is offline. Some settings may not be available.
I tested everything with no results. Multiple reconfigurations, re-enables of skills, changing location (the current is Greece) .
Do you have any suggestions?
I don’t see Greece listed in https://support.sonos.com/en/article/amazon-alexa-availability-on-sonos
If it doesn’t affect anything else, have you tried e.g. having your Sonos web profile address in the US and also the Alexa account in the US? (I was able to get it working like that in Sonos when Alexa wasn’t officially supported where I live).
Some other things mentioned that might help with Alexa have been: disabling and re-enabling the skill in the Alexa app, removing Amazon Shopping app from the mobile etc.
Thanks a lot for your response.
With US location I was able to enable Alexa voice.
Now I try to connect with a Yamaha soundbar, but I cannot.
When I open the Sonos Era 300 it has the previous message
When I choose multispeaker the Sonos is missing
It looks like that they cannot operate together
Has anyone faced any similar issue?
When an Alexa device is shown as offline, it means that it isn’t connected to the Amazon servers. Can you power off the Era 300 for a few mins and retry.
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