Same problem here, I cannot sign in with Alexa from the Sonos app, the dial just spins for ever

I ended up having to log into my account from an iPhone to set it up. Then when I went back into my app on Android, it worked. That's the only work around I can figure for right now. Apparently it's just an Android problem

Worked as well using an iPad to set it up….

Very impractical…

Thanks for the tip!

Just bought Era 100 and have spent 4 hours+ on the worst, most frustrating set up I’ve ever experience.

And I still cannot sign into Amazon via the Sonos app to active Alexa.

I have hard reset the device three times, checked all the forums, disabled then re-enabled the Sonos skill in Alexa, deleted all Amazon apps and reinstalled, reset my phone several times, tried the device in different rooms. 

NOTHING works. This has been a totally miserable experience and, as I bought this speaker for smart home integration as much as music, I’m strongly considering returning it.

Meanwhile, the Era 300s I bought two weeks ago function perfectly well with Alexa. It makes no sense. I blame the new app rollout.

I would honestly give them a few days to correct the issue as I’m sure they know about it. It was all over my feed. I haven’t had any issues up until this new app rollout. But try using an iphone or apple device to set it up if you aren’t already. 

having the same issue. can’t add it:

I’m having the same problem. Trying it on another device yielded the same result. I can’t add voice assistance to any dev devices.

i wonder why this is not fixed yet. seems like a very basic and essential feature 

This was the chat I had with support earlier.
 

I The current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.

I can’t get the Alexa set up to complete and I’m using an iPhone / iPad / Mac…. Interested to see on here that people are having success using an iPhone but it just won’t work for me at all. I get to the point of logging into Amazon then I get an error and the process fails. Followed all the suggestions, logged out and removed other Amazon apps, re-started the phone. Copied the URL to different browsers, nothing works. I now have 2 Sonos One speakers and a Beam Gen 2 with no Alexa on them. Do I scrap these and go back to using Echo devices? Lot of money for something that doesn’t do what is advertised and clearly not fit for purpose.

I had similar issues 3 months ago and got around this by copying the URL into Firefox and completing the set up there, but this now longer works. Its appalling that Sonos has been aware of this problem for so long and not only have they not fixed it, they have made it WORSE!  I have worked in IT for more than 30 years with a large Global company you will know if I named it, and if our code deployments were this buggy and useless, we’d be paying out in penalties and losing customers all over the place. Sonos need to prioritise the basics and stop mucking about with the pretty app interface. It’s no good if it looks nice but there’s nothing worth a damn under the surface and you’re pissing off all your customers because they can’t get the full benefit of the products they have paid hard earned money for. I’m really regretting moving to Sonos from Bose, and rather than my speakers being the source of pride and indication of sophistication and discerning taste they should be, they are a constant embarrassment that I would never in good conscience recommend to a friend.

Why is this not fixed yet? It's a basic and core functionality of the product, heck i bought me era100 because of this.

I even tried to enable Sonos voice but that too isn't working

Just received Move 2 and had the same issue with not being able to add voice assistant. I'm on Android, specifically Samsung S22. I found something on another forum about uninstalling Amazon Shopping, then attempting to link Alexa and it did work. I then reinstalled Amazon Shopping. Clearly the Sonos app and Amazon Shopping app have a conflict involved. Hope this helps others.

I also tested leaving Amazon Shopping on the device and disabled  'Open Supported Links', which did not solve the problem. 

Thank you so much! This is exactly what solved it for me. Android Samsung S24+

It seems that Amazon Shopping app is catching the link that opens the browser in order to authorize the use of Alexa on Sonos speaker.

Uninstalling Alexa shopping does not work for me. I have tried both Alexa and Sonos Voice Control and Both wont start. I receive an error saying I need to connect to wifi, but of course, I am on wifi. I never had issues with the legacy app. New Era 100 speaker that cant be used with voice control 

I will try on my wifes iphone but such a pain because of different alexa accounts. 

I think the latest update broke it more? I was able to set this up about a week back. Now, trying to setup my new Era 100 that came today and ended up having both my devices unable to connect to Alexa. I removed Alexa from old device in an attempt to refresh things, but now both are met with the ss below… Over 3 hours setting this up I give up… I tried different phones, ipad, uninstalling amazon, alexa, restarting phone, several combinations, none working.

EDIT: Update, looks like there is an outage with the voice setup service. See https://status.sonos.com/

I have the same problem “there was a problem adding Alexa”…. Someone has a solution??

Same issue here, can’t add either Alexa or SVC to my Move.  I keep getting the ‘Make sure your mobile device is connected to Wi-Fi’ message.  Tried re-installing, removing skills, switching off VPN on the router etc.  

Approx. 5 months after the new App was rolled out, it’s still not for for purpose.

I bit the bullet and contacted SONOS support.  After much fannying about we ended up at this point:

(24/09/2024, 11:11:10): I understand. It seems the Alexa setup is affected by a current issue on certain Android controllers. As we are investigating this issue and looking for a fix, we recommend using an iOS device (if available) to set up Alexa on your Move, if not please expect a future update to sort the issue on Alexa setup from Android devices. 

UPDATE:  I tried adding Alexa and SVC from my Oppo Tablet, which is running Android 13, and both installed without any fuss.  Prior to this I had been trying to add the services from a Samsung S23 FE and an A12 running Android 14 and 12, respectively.

Same issue... Even iphone didn't work

I had a similar problem adding Alexa to Era 300s, where the app said "Signing into Amazon" and it just spun forever. As others have said, uninstalling Amazon Shopping fixed the issue in that case.