Amazon Alexa and Sonos

I can no longer control my Sonos system through alexa and i’m tearing my hair out. Note, i’m referring to control via an echo device linked via an alexa skill, not adding a voice controller directly to a speaker.I request a song, alexa states the name of the song, and the zone where i’ve requested it to play, but followed immediately by “hmm, I’m having trouble playing that right now”.I have been through the following steps multiple times based off reading people who have had similar, if not identical problems, but it has not resolved my issue.Disable Alexa Skill De-register all Sonos devices from my Amazon.co.uk account (4 zones in total) I’ve tried this via the Amazon web UI and directly through the Alexa app Remove any voice controllers configured directly onto a speaker (in my case, removing alexa from 1 Sonos Move) Delete the devices from Alexa following the de-registration - did this only on my 3rd and final attempt to sort this Log out of all amazon.co.uk accounts, and alexa ap

Hi I have a dilemma with the Alexa announcements not working on all my Sonos One devices. I have 3 Sonos Ones all on the same network, all with the same firmware version. all configured the same but 2 work perfectly and one refuses to make announcements from Alexa routines. Everything else works perfectly on all 3. The only difference between the devices is colour, the 2 that work correctly are both white whereas the rogue device is black. Any clues would be appreciated. 

I have tried to play my Audiobooks using the Alexa voice command on my Sonos Roam, but even though I have a Spotify premium account with access to Audiobooks it says that I need to purchase the title through Audible. I even specify Spotify Audiobooks when asking for the title, but it keeps giving the same response. Is this deliberate?

Until recently I regularly used my Amazon Echo Dot (Alexa device) to start playing music from Apple Music on my Sonos speakers using the Alexa Sonos skill. Recently it stopped working--either nothing plays or Alexa gives some “I can’t do that” error. If I have the Sonos app open on my phone while this failure is happening, I can tell my request to Alexa has succeeded in part because I see a stream of messages like this in the app:In the Sonos app I can search for something and pick a match from Apple Music and successfully play the matching track. All of this implies to me that there’s neither a networking problem nor a problem with my Sonos system’s connection to Apple Music. (I did the “reauthorize” operation just in case; it didn’t help.)Any ideas?

In the lounge I have an Amazon Echo speaker and a Play One SL. For the last few years I have been able to ask Alexa to Play Apple Music and it would play over Sonus. Two days ago is started having trouble and displayed a message in the Sonos App “The connection to play.iTunes.apple.com was lost” I can use the Alexa voice command on the Echo speaker to play Apple Music on the Echo speaker so the Apple Music Skill is connected correctly. I can use the Sonos app on a mobile device to play Apple Music and I can then use Alexa commands on the Sonos speaker to skip tracks. I can use Alexa voice commands on Sonos to ask for time, weather, control lamps and TV. If I change to the Sonos voice assistant commands I CAN play Apple Music using voice commands. The only combination that does not work is using Alexa voice commands and asking to play Apple Music on Sonos. I CAN use Alexa voice commands to play streaming radio. To date I have:Followed the advice on the Sonos help pages by Disabling and

I have sonos throughout my home and sonos amps connected to non sonos speakers. When I send an alexa announcement it goes to my sonos devices and alexa devices like echo show...my ecobee thermostats.....  but is there anyway to get it to announce to in built home speakers , I have 12... connected to all my sonos amps? Even if I need a pass through device? I hate that it doesn't go to all my rooms... you would think sonos would somehow enable this....

My go to voice assistant for Sonos is Alexa Voice control. That said I’ve been playing with Alexa Plus * and here are my impressions thus far.  As advertised It will accept multiple (or string commands). However, contrary to Amazon promotion, IMO they must be spoken deliberately and not too fast. Here’s an example:Turn on TV, kitchen and bedroomThe first command was my Sonos Room with Arc Ultra home theater setup. The second and third were smart lights. I can also ask Alexa Plus to play music in any of my Sonos rooms.  Such as:Echo play Sirius XM Watercolors on FireplaceHowever, I have not been able to incorporate such a command as part of a string. I’ve tried starting the string command with the request to play music in the beginning and at the end; to no avail.I’m not going to be using my Alexa branded devices to initiate multiple commands on a regular basis; if at all.  My needs as far as voice assistances are concerned are simple. The only time that I might find Alexa Plus convenie

Can I have the preferred speaker for my Sonos smart edge be the Sonos Amp similar to how an Amazon echo can have its preferred speaker be the echo link amp?

Hi, I have been trying to set up Alexa on my Sonos Roam (since Google Assistant could never discover my device, which is a whole separate issue), to play Spotify but whenever I tell Alexa to play Spotify, it says I have to enable the skill in the Alexa app, which I have already done.Spotify is set up in the Alexa app as well as default music service, and in the Sonos Mobile App as music service, both are set up with the same Spotify Premium account. No matter what I do, Alexa can’t find the spotify skill for some reason. I say “Alexa, Play Spotify” and it says “To do that, enable the skill for the Sonos Roam in your Alexa App, then ask me to discover devices.” The Sonos Skill is enabled, and there are no devices to be discovered when I ask it to. I’m so very lost, do I need to contact Amazon since this is an issue with Alexa? Or can this be solved here?

My Alexa feature has just disappeared, I tried resetting but should the device be known as Sonos one Alexa or just Sonos one? when adding new device the system only sees Sonos one not with Alexa is that right? do you add Alexa separately?  heads spinning 

I am trying to set up Notifications / Alerts when my Ring Doorbell is p messed across my SONOS devices.  I have linked the Ring device to my Alexa app, and which is also connected to my SONOS speakers.  In the Alexa APP the only announcement devices listed is my BEAM.  Neither of my SONOS One devices are listed.  All work for Alexa voice control of music etc on the same account.

I yesterday updated as recommended the link for Android 12 and updated my Sonos Era 100 speakers.  The updates stopped them from playing the raadio stations.  Alexa responds when I ask it to play for example BBC Radio 2 but then nothing.  Previously I could ask Alexa to play various radio stations with no problems.  My speakers are only 6mth old.Any suggestions on how to fix this.  When I bought the speakers I didn't have to set up skills to play the radio stations but now I keep being prompted to set them up..I only want to listen to various stations 

Why isn’t Iheart radio working when I ask alexa to play on my beam in the past 2 weeks.  Will work if I go through my phone or computer

Hi I’ve just got a era 100 - trying to work it out! I’ve realised it doesn’t do voice commands from you tube music so I’ve subscribed to Amazon music ( which it’s not brilliant at playing tracks from, it hardly ever get s the track I want) but all my playlists are in YouTube music…Is there anyway of copying or transferring playlists from ytm to Amazon? if I go into the app and select play from ytm ‘my super mix’  - it creates a playlist with 33600 tracks on it!! And some don’t work because they have failed to ‘encode properly’ is there a way to re encode it? anyway to get Amazon to play the same 33600 tracks !!  

I ask Alexa, “Play FOX News”……..nothing happens.  I say to Alexa, “I think you’re censoring me! Play FOX NEWS!” ……...Alexa plays FOX News!  It works every time. What is going on?

After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work.  After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices.  However, my Sonos devices from within the Sonos app work just fine.  It appears the API is having issues? 

With my Sonos One, I can call out for Sonos or Alexa. When I ask either of them to play a song, they say  okay, but nothing happens. If I ask for FOX News they say okay, but nothing happens. What’s wrong with it? Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi, I use a Connect to stream a playlist from my Plex Media Server to a legacy speaker system (B&O 6000’s and a set of ceiling running off an Ashley amp) and also a Sonos Arc.I actually have two questions:Is there a way to normalize the volume of the playlist in the Connect? Most tracks are fine, but occasionally they’ll be quiet tracks. I’d can use a hardware compressor between the Connect and DAC, but then the normalized audio would not reach the Arc. I wish there was a normalize setting on the Sonos app like there is on PlexAmp.  Is anyone else having trouble with Alexa routine? I’m just trying to pause playback at night and restart it in the morning, but I’m seeming to get anywhere. Alexa does not seem to find the Connect at all, and the Arc is set, but it just doesn't work. Many thanks in advance 

Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. I tried Sonos Voice and it’s working, confirming that mic is not the issue. I tried all the troubleshooting steps defined here:https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos Alexa Voice assistant can be successfully added through the Sonos Android app. However, when saying “Alexa”, the Sonos Era 100 does not respond. Trying a full command “Alex what time is it” also doesn’t work. Any other solutions that I should try?

You have closed the topic on “energetic Alexa”, but the issue persists. I am up to date on all devices as well as iOS Mac OS software and the fact that Alexa response volume cannot be adjusted separately is something to be addressed. I had to switch off Alexa support on Sonos and went back to echoes. While watching a movie using airplay for example requires a rather high volume level on speakers when used with LG tv unit that is not connected to the ARC sb. Sometimes volume has to be set around 50, and when Alexa responses it’s blasted ok after turning off the light o asked it to at full volume is a serious issue when using devices at night. I am mostly up at night cause I live in Warsaw but work with teams in the US remotely while coordinating Lab work locally in Poland and I am mostly up till 6 am and sleep half of the actual day.  Please, consider adding a feature to separate notification / response volume from the streaming audio volume or at least fix the Alexa volume level being

I have a very odd situation that recently developed.  When I make a request via Alexia on Sonos to a Spotify play list, it will sometimes connect and sometimes it will not (i.e., nothing happens). If I ask for my previous playlist, it will consistently connect, and then I can then connect to a new playlist request upon a second Alexa request.Any suggestions?

Alexa voice assistant on Sonos One is far lower than media content. Raising volume for Alexa (e.g. instructing Alexa to play at louder volume via voice command) makes the media play too loudly. Please add volume control for Alexa.

I'm experiencing difficulties with the Arc Ultra and Alexa built-in volume/sound/audio vs TV/music volume control.There's a mismatch in the audio between Alexa and TV or music. Specifically, the Alexa speaking volume is almost inaudible. If I turn up the volume I can hear it fine. When I switch to TV/music the volume is way too loud forcing immediate action to turn it off or turn down the volume. I've had the Ulta Arc for about a week. Alexa is not usable if I have to turn up/down the volume for Alexa then the TV.Are there separate volume controls for Alexa vs TV/music? If there are separate audio controls I've not been able to find anything in the app or instructions. Are there any other options such as equalizing Alexa audio to match the TV/music? 

https://www.cnet.com/home/security/amazon-is-canceling-this-alexa-privacy-feature-on-march-28-should-you-worry/?

What are sonos doing for it's countless customers who can't get voice as the amazon sign in cycles endlessly??? This has gone on for months