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Answered

services don’t work

  • November 10, 2024
  • 2 replies
  • 68 views

From one week, I ask Alexa for radio (TuneIn) and music (Apple Music), Alexa answers OK, but these servicies don’t work 

 

Best answer by UKMedia

Can you confirm that the Sonos device is located within Spain and you aren’t using a VPN?

Have you added Apple music as a service within the Sonos App and linked the same Apple Music account when adding the Apple Music skill within the Alexa App?

If not please see this article:

https://support.apple.com/en-gb/119922#:~:text=Set%20up%20Apple%20Music%20as%20your%20default%20music%20service&text=Here's%20how.-,Open%20the%20Amazon%20Alexa%20app.,down%20and%20tap%20Music%20%26%20Podcasts.

If Yes, then please Disable the Sonos Skill within the Alexa App and then Re-Enable.

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2 replies

UKMedia
  • Answer
  • November 10, 2024

Can you confirm that the Sonos device is located within Spain and you aren’t using a VPN?

Have you added Apple music as a service within the Sonos App and linked the same Apple Music account when adding the Apple Music skill within the Alexa App?

If not please see this article:

https://support.apple.com/en-gb/119922#:~:text=Set%20up%20Apple%20Music%20as%20your%20default%20music%20service&text=Here's%20how.-,Open%20the%20Amazon%20Alexa%20app.,down%20and%20tap%20Music%20%26%20Podcasts.

If Yes, then please Disable the Sonos Skill within the Alexa App and then Re-Enable.


  • Author
  • Contributor I
  • November 10, 2024

Re-enabled Sonos Skill in Alexa App and the problem have been fixed!! 
 

thanks!!