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Can't play content with Alexa on Era 300, works on Roam

  • October 24, 2024
  • 1 reply
  • 55 views

Hi.

Just got an Era 300. Sounds great. Enabled Sonos Voice and Alexa from the iOS app. 

 

Have enabled Apple Music as I have a subscription.

 

Alexa confirms it is linked to my Amazon account. There’s only 1 in this household.

 

It respons with correct info re time, date etc.

 

However, I can’t play anything on the Era 300 with Alexa.

It gives a message asking me to enable the Sonos skill in the Alexa app and then run device discovery.

Have tried both. Including disabling then renabling.

 

I have a Sonos Roam and this works fine on there. Including playing from other sources, Global Player, BBC etc.

 

Anything else I can try? Did search forums but not seen a clear resolution.

 

TY.

Best answer by MoPac

 I believe the 300 needs to be seen in the Alexa app.

 

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1 reply

MoPac
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  • Headliner II
  • Answer
  • October 24, 2024

 I believe the 300 needs to be seen in the Alexa app.