Amazon Alexa and Sonos

Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously 

This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. Additionally, here are the steps taken so far:Remove & Reinstall BBC Sounds Skill from Alexa App Remove & Reinstall Global Player Skill from Alexa App Remove & Reinstall Apple Music Skill from Alexa App Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App. Remove and re-link accounts in the above from the Music Sources section of Sonos. Ensure all Sonos devices are up to date.  Reboot respective Sonos Device Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet

I can't link my Sonos to alexa 

Alexa wont connect to .amazon on sonos..wasted the day ininstalling and reinstalling apps and sonoscleft me high and dry saying the fault lay with amazon.. still doesnt work.. come on Sonos sort this

Hello Sonos CommunityI contacted Sonos again this morning to see whether the problem with voice control is now working. It is not.My issue is that I have an LTE Router via 3 Network.  My SONOS 1 (GEN 2) worked perfectly with Alexa for 2 years until the new Sonos software was launched last year.I tried everything with SONOS support back in the summer, even managing to get to 2nd level but all to no avail.Can anyone in the community shed any light on this problem please.  We used voice control all the time, it’s a pain to have to use your phone.  SONOS are supposed to working on a solution but 78 months on, no news.I wouldn’t mind using Sonos Voice Control - anything, but i believe it’s the same issue.I would love to hear any views or maybe even a workaround!Thanks :-)

I have a persistent issue with getting Alexa to play music from Spotify. Frequently, I will ask it to play music, and it will announce, “Now playing XYZ” and then there will be silence. This exact same thing kept happening on the Alexa devices themselves (dot, spot, etc), but it can be fixed by unplugging them and plugging them back in. For the Sonos devices, I cannot figure out a method of resetting it in the same way. Uninstalling and reinstalling the Spotify skill doesn’t appear to work, neither does turning the device off and back on again. Any ideas? 

I changed my wifi & reset to factory settings to get my machines to work & now I can’t use my Alexa settings. She just ignores me & stays quiet. What should I do next? 

How do I set up Alexa thru Sonos ERA 300?

Tengo una bocina era 300 y hace un mes Alexa funcionaba de maravilla pero estas últimas semanas Alexa no obedece a las órdenes que le doy. Por ejemplo si pido que ponga radio me responde pero no reproduce nada… si pido que ponga una canción en específico en alguna plataforma responde pero se queda sin reproducir nada… alguien tiene el mismo problema ? Moderator Edit - Translation by Google:I have a 300 speaker and a month ago Alexa was working wonderfully but in recent weeks Alexa has not obeyed the commands I give it. For example, if I ask to play the radio, it responds but doesn't play anything... if I ask it to play a specific song on a platform, it responds but doesn't play anything... does anyone have the same problem?

ich bediene meine Sonos One über Alexa. Wenn ich einen Song wähle, zum Beispiel über Apple Music, dann bestätigt sie mir den Namen des Songs und sagt „Song XY auf Apple Music…“ Dann kommt aber nichts. Woran kann das liegen? Ich habe vor kurzem mein WLAN Netz verändert.

There seems to be a new problem that was recently introduced where music is streamed on an Amazon Echo Show instead of on Sonos speakers when Alexa is asked to play music. Because of the ducking problem which lasted 12-15 seconds for all of my 10 Sonos devices, I was advised to create multiple Alexa groups and add specific echo devices to each group along with specific Sonos devices as speakers. This fixed the problem with the 12-15 second ducking occurring for all of my 10 Sonos devices and instead occurring for just the Sonos devices that are in the same group as Echo device that heard the command to play music. Everything worked pretty well until a new problem started occurring in the past couple of weeks. Now, the music I ask Alexa to stream is played on one of my Echo Shows and not on my Sonos speakers. I have not changed a thing. For each Alexa group I have one or more echo devices and one or more Sonos speakers.  How do I get the correct behavior back? 

After the upgrade of my Sonos One speakers to the newest firmware I have noticed that the Alexa Volume now is irrelevant from the Sonos actual volume. Even If I mute my Sonos One volume,  Alexa can still be heard from the speakers. In addition, when I change the volume of the speakers again Alexa volume does not change. Is something changed, or is this a bug?

As if the last Sonos update I can no longer use Alexa to play music on my Sonos products, which unfortunately encompass 100% of my music devices. I say “Alexa play xyz on family room” and Alexa responds, “playing xyz on family room… On family room appears to be offline”. This was never an issue before. Why now? 

Hello,I am trying to set up Amazon Alexa on my Sonos Era 100, but I am encountering an issue during the configuration process. When I try to link Alexa to my Sonos speaker, instead of being redirected to the Amazon login page as expected, I only see an informational message. I am unable to complete the login process and link my Amazon account to Sonos.

I have an Ikea Symfonisk and I just got an Amazon Echo dot (5th gen, 2024). So far I have been able to add most of my intelligent devices but the Symfonisk is not found.I have the Sonos Skill (which has a very low rating for some reason). I have disabled and enabled many times, rebooting both the echo and the Symfonisk between attempts. What else can I do?  The symphonisk works great over airplay with apple devices but Alexa just cannot find it. Something I noticed is, on the instructions, the Sonos Skill refers me to open the Sonos S1 app, but I have the newest version (S2). Could it be that this model is no longer compatible with Alexa?  

In an earlier conversation, Sonos said that fixing this is not a priority which makes this even more frustrating.  I have 4-5 Sonos products.  Earlier this week Alexa simply stopped working on the Sonos products.  I removed Alexa then tried to reinstall it.  My app (worst app update ever - people should lose their jobs) tries to restore Alexa but cannot sign into Amazon.  Just an endless cycle.  

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

We have two different issues with Alexa and volume:1- when asking something, the response comes very, very loud. We have tried to set the volume on the app (both Sonos and Alexa) but it makes no difference. We have also tried to set up the volume with the buttons and then ask Alexa to remember that volume as our preferred volume, but nothing works. Not nice for either us or the neighbours.2- when playing the radio or music (doesn't matter through which platform) and we ask Alexa to turn the volume up or down, it goes up way to loud or way to low. Tried to change the command to "turn the volume up by 1" but it doesn't work. We also use a Google speaker and never had that issue with volume control. Unfortunately, we don't seem able to switch to Google voice control.Can anyone help fix that please?

I have two Spotify accounts linked to my Sonos system (A Account and B Account). I want my family to use the A Account with Alexa at home while I'm at work, so it doesn't interrupt my use of the B Account when I'm outside the house. Is there a workaround for this? Thanks!" 

My wife and I both have valid accounts but we only need one (mine). Since hers was the original account she had ownership, which we’ve now transferred to me. The message Transfer Completed” indicated that this was successful but when I sign in to Manage the settings I get “Something went wrong” and am told to sign in as the owner so the system still thinks my wife’s the owner. I’ve deleted her account but the message says that I’ll get an email in a few days to confirm the deletion. I can still login to either account. The reason for switching ownership is because we now have the Amazon Alexa app and Amazon Music, for which I am the subscriber. I’m having problems playing Amazon Music probably because of the conflict of ownership so I’m hoping that setting the Sonos and Music accounts in my name will solve the problem but I can’t transfer the ownership to me! How can I fix this?

I have 2 era300, a port hooked up to a large audio system and 1 beam on a TV in a large single room(10,000SqF). I am tired of yelling "ALEXA" across the room to my fire TV cube(Alexa). Can the era300 and the beam all listen and communicate to the cube?

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.  

Hello,after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found. I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found… Are there any advices?

Hello, A few weeks ago my Sonos Roam reset and subsequently lost connection to Alexa. I've tried reconnecting it via the Sonos App and when I follow the steps and choose Alexa, it attempts to login to the app but all I get is the spinning wheel.Eventually it says try again or cancel. I've deregistered it on the Alexa app and still I'm facing issues. Any help or ideas are greatly appreciatedMatt