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Answered

update of Era 100 has broken Alexa functionality

  • April 19, 2025
  • 4 replies
  • 163 views
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I yesterday updated as recommended the link for Android 12 and updated my Sonos Era 100 speakers.  The updates stopped them from playing the raadio stations.  Alexa responds when I ask it to play for example BBC Radio 2 but then nothing.  Previously I could ask Alexa to play various radio stations with no problems.  My speakers are only 6mth old.

Any suggestions on how to fix this.  When I bought the speakers I didn't have to set up skills to play the radio stations but now I keep being prompted to set them up..

I only want to listen to various stations 

Best answer by Corry P

Hi ​@Pundeavon 

Welcome to the Sonos Community!

Sorry to hear of this problem you are having with Alexa repeating the command to play BBC content, but not following it.

It sounds like Alexa just needs to be relinked with your Sonos account. Please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

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4 replies

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  • Rhonny
  • Prodigy II
  • 2607 replies
  • April 19, 2025

You might need to go into your Alexa app connect your BBC account to it. I did that for my mother in law yesterday as she had the same issue. 

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  • Pundeavon
  • Author
  • Contributor I
  • 2 replies
  • April 19, 2025

Thanks, tried that, but still no sound from speakers.   This happened to me a while back with some LG Google speakers, the updates were incompatible and completely made those speakers useless.

I really think it's the update that has affected my era 100's.  I have tried everything you can think of.  I will phone Sonos on Tuesday and if all fails they will go back to Currys PC World as they are within 1 yr of purchase and are now not fit for purpose 

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • 9154 replies
  • Answer
  • April 23, 2025

Hi ​@Pundeavon 

Welcome to the Sonos Community!

Sorry to hear of this problem you are having with Alexa repeating the command to play BBC content, but not following it.

It sounds like Alexa just needs to be relinked with your Sonos account. Please open the Alexa app and go to More » Skills & Games » Your Skills » Sonos » Disable, then Enable to Use.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • Pundeavon
  • Author
  • Contributor I
  • 2 replies
  • April 28, 2025

Hi, thanks for the reply.  Tried that, however after a 3hr session on the phone to Sonos help line the situation got partially resolved.  However I still when asking Alexa to play BBC Radio 2 it plays BBC West Africa. B To play BBC Radio 2 I have to ask Alexa to use BBC Sounds.  Also the playing of BBC West Africa plays when I set both speakers as a group.  Individually they will play via BBC Sounds.   A hiccup with Amazon Alexa not Sonos.  All this after an update.

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