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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,032 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3264 Topics
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LoneWolfContributor I
asked in Amazon Alexa and Sonos
Asking Alexa about the current Weather, but dont work?

Hello,When I ask Alexa for the current weather via my Sonos speaker, I always get the message that she is not aware of where I live, but I can save it as an address.A unique address is stored in the Amazon account that I use for the smart speaker. Do I need the Alexa app here or is the error somewhere else?

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2 months ago
Mutti
Mutti
asked in Amazon Alexa and Sonos
Unable to setup alexa

Since last update I've started to have problems with the alexa part (never worked much, but ok) I've decided then to remove the assistant from my beam, un-installed the app from the phone. Then I've started all the configuration from scratch. All is OK but I cannot install alexa (ok with the Sonos assistant and with Google)  Is there some way to fix it and install back alexa? 🤔 

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106rallye
3 months ago
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dynAdZContributor I
asked in Amazon Alexa and Sonos
Alexa volume issue since 12.1

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

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3 months ago
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Alexa_not_workingContributor I
asked in Amazon Alexa and Sonos
alexa setup

Alexa was working fine, for some reason we factory reset the Sonos one (dont ask me why) and now I cant get alexa to work. I dont have either alexa app or amazon app on my phone, and when I click “sign in” it just immediately says there was an issue and I can try again or cancel. Extremely frustrating 

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3 months ago
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MattG007Contributor I
posted in Amazon Alexa and Sonos
Ring Notification on all Sonos devices except the Sonos One

The Ring Doorbell announces on the Roam & Roam 2 and Alexa enabled TV but I cannot get the announcement on the Sonos One. I have reset the SONOS One and ensured that it’s connected to the associated Alexa account. Has anyone experienced the same or similar issue and resolved it. If so how did you?

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3 months ago
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NepentaContributor I
asked in Amazon Alexa and Sonos
alexa grouping sonos era300

I have 3 era 300 grouped, all is fine until one degroup itself after some days, I dont know why. Is there any way with any app or alexa or any other system that I can group all them together again automaticaly? 

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Ken_Griffiths
3 months ago
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AlemartinezContributor I
asked in Amazon Alexa and Sonos
Alexa: este dispositivo no está en linea

Tengo SONOS, ALEXA y SPOTIFY. Hice de todo, durante varios meses: quité los SKILLS de spotify, de alexa, etc., deshabilité los parlantes del sistema y volví a habilitarlos, cambié la red WIFI (usé 2,4 y 5, solo una de las dos), eliminé las APP de estos sistemes en mis devices y volví a instalarlas. En algún momento me decía que había restricción geográfica. En fin, la solución que hoy (25/08/2024) me funcionó a mi: deshabilité la Skill de SONOS en ALEXA… al querer habilitarla de nuevo, me dijo que no podía por restricción geográfica (¿en Colombia?)… así que me fui a SONOS y allí, en cada parlante, volví a habilitar ALEXA…. ¡¡¡¡SE SOLUCIONÓ!!!!!… un año frustrantes con mis parlantes de SONOS sin ALEXA y hoy lo logré… Ojalá les sirva. Saludos Moderator edit:Google Translate-I have SONOS, ALEXA and SPOTIFY. I did everything for several months: I removed the SKILLS from spotify, alexa, etc., I disabled the system speakers and re-enabled them, I changed the WIFI network (I used 2,4 and 5, o

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3 months ago
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KJQContributor I
asked in Amazon Alexa and Sonos
Sonos not actioning request

My Sonos is listening and responding to my requests but not actioning them. I say “Alexa play Spotify” it then responds “playing Spotify” but then doesn’t play Spotify. It does this with all requests and I can now only control it via my mobile.  This has happened since I rebooted it to reconnect it to my new iPhone. I have tried rebooting the Sonos, restarting the internet, removing and re adding voice control. Nothing… Can’t get through to the helpline as it’s a 40 minute wait. Someone please help. 

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AjTrek1
3 months ago
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antny024Contributor I
posted in Amazon Alexa and Sonos
Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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3 months ago
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ryandesign22Avid Contributor II
posted in Amazon Alexa and Sonos
Sonos Alexa stopped playing Apple Music playlists

I can’t get Alexa to play my playlists in my Apple Music library on my Sonos devices.

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3 months ago
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SoubsanContributor I
asked in Amazon Alexa and Sonos
pb assistant vocal alexa

Bonjour,Depuis plusieurs mois, impossible ,dans l'application sonos , d'ajouter l'assistant vocal Alexa. On clique sur le bouton il ne se passe rien, ça mouline , on clique sur essayer a nouveau et on a le message : une erreur est survenue ". Avez-vous une astuce pour se connecter ? Sachant qu'on a déjà redémarrer 'e routeur plusieurs fois qu'on a déjà désactiver/reactiver la skill dans l'application Alexa...Merci par avance  Moderator Note - Translation by Google:Good morning,For several months, it has been impossible to add the Alexa voice assistant in the Sonos application. We click on the button, nothing happens, it grinds, we click on try again and we get the message: an error has occurred. Do you have a tip for connecting? Knowing that we have already restarted. router several times that we have already deactivated/reactivated the skill in the Alexa application...Thank you in advance

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3 months ago
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gutofariasContributor I
asked in Amazon Alexa and Sonos
Why is Sonos' Alexa Skill not available in Brazil?

Dear Sonos,I bought a few of your products in Brazil and I can use my Sonos as an Alexa but when I ask it to play a song it says to enable the Sonos Skill on the Alexa App. But there is no Sonos skill on the Brazillian Alexa Skill "store".  So, you have an official webpage in Brazil, you have official authorized retailers, alexa works on portuguese (PT-BR) and Sonos can add Alexa voice control in Brazil. However alexa can not controle my Sonos equipment and make it play a song I asked because the Sonos' Alexa Skill is not available on Brazil.You are a premium brand with excellent products. Please STOP shipping half baked services with your product. This disappoints the costumers so much. I read in other post in this community that the skill has become geo locked and the response the person got was "call Amazon". This is not a problem for a costumer to solve, it is your problem. You get together (or through) Amazon and solve it! Make the ecosystem work as a whole. I do not care about Am

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3 months ago
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WasHappyContributor I
posted in Amazon Alexa and Sonos
Alexa is not operational since Sunday 08/11/24

Alexa has been unable to see any Sonos devices starting last Sunday.  My Android app is version 08.06.04.  Also, the Sonos app lost its ability to see my Connect until I did a factory reset on the connect.

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3 months ago
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Sir HugoContributor I
asked in Amazon Alexa and Sonos
Unable to connect to Amazon to add Alexa to system

Have tried everything - re-set system but now when I try to add Alexa I get to ‘connect to Amazon then ‘the wheel of death’ with no connection. Driving me crazy, any ideas?

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3 months ago
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1eeContributor I
asked in Amazon Alexa and Sonos
Linking separate Spotify account to voices

I've been searching and searching and can't seem to find an answer to this question.  Is it possible to set up multiple Spotify accounts and assign the different accounts to different voices within a household?  I know it's possible to add multiple Spotify accounts to the SONOS system and then choose which Spotify account you want to use by using the sonos app to control playback. What I want to do is link the accounts to voices so that if, for example, I say "alexa, play Fleetwood Mac", the system knows to use my Spotify account because it recognises my voice. Then if my wife is in another room and says "Alexa, play Quantic", it will play Quantic using her Spotify account. At the moment this doesn't happen - sonos will always use my account for Spotify if using voice assist to start any music.  This can also be troublesome if I'm listening to Spotify in the car. If my wife is at home and asks alexa to play music, sonos will use my Spotify account in the house and stop playback for me

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3 months ago
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elee532Contributor III
posted in Amazon Alexa and Sonos
Radio Paradise repeats

I am having this exact problem.Radio Paradise Skill on Sonos One repeats the same few songs | Sonos CommunityIt has happened on both a One and Beam. Today, it repeated the same 2 minute section of a song over and over. When I pressed skip, it kept repeating the “thank you for listening to Radio Paradise” announcement over and over. Unfortunately, the above linked thread does not seem to offer a resolution.

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3 months ago
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fablhofContributor I
asked in Amazon Alexa and Sonos
Alexa wont wake up on Sonos Speakers

Is anyone able to use Alexa through their Sonos speakers???All of a sudden last weekend, Alexa stopped responding through my Sonos One speakers. I spent 4 hours in a chat session with Amazon and they can’t figure out why the Alexa app shows all my Sonos devices as offline. I’ve uninstalled speakers in Sonos, I’ve disabled and re-enabled the  Sonos skill in Alexa and deleted and re-installed the Alexa app. I did each of these numerous times. I have to wonder, with the nightmare Sonos has put us through with the new app if they haven’t done something else that has now disabled Sonos from working with Alexa. Any info would be appreciated.  

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3 months ago
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GutipolContributor I
asked in Amazon Alexa and Sonos
Alexa is out of configuration

Good afternoon, I unplugged the Sonos One from the mains to change location, and when I plugged it back in, Alexa needs to be configured again. Is this normal?Thank you very much.

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3 months ago