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Had to change my Amazon password a couple of days ago and now there is no Alexa.

  •  microphone is off on my Beams and unable to be turned back on either manually or via the app
  • have uninstalled and reinstalled both the Sonos and Alexa apps
  • have made sure both Beams are online.  They both still work (ie can play music through them via phone) but Alexa tells me they are offline
  • Have disabled and enabled the sonos skill on Alexa app multiple times
  • have updated the Alexa app
  • have tried deregistering one of the Beams (but can’t work out how to re-register it as Alexa can’t find it)
  • can’t delete Alexa as a voice assistant as it is not an option - i can see it is listed as ‘already added’ but am unable to delete it.  No option to add any other voice assistants (some have suggested Google) as not given as an option.  Only has Sonos Voice Control and Alexa

This has taken up an unforgiveable amount of time. Judging by the forums there are a lot of issues around this.  Anyone have any other suggestions??

Hello,

I've been experiencing the same issues for about ten days:

  • Alexa isn't working anymore.
  • he microphone is turned off, and I can't turn it back on.
  • I can't remove the association with Alexa in the Sonos app because it says it’s "already added."

I tried removing the set (Beam + Era100) from the Sonos app and the Skill from the Alexa app, but nothing worked.

However, from what I’ve seen in the posts, it seems to be a widespread problem, so we'll probably have to wait for an update from Sonos.

Have you managed to resolve it in any way?  
Thanks.

Just fixed last night but only through Sonos support. Over an hour on the phone. Had to factory reset but now sorted

Thanks. How to factory reset?

Through Sonos support. Call them

I’m in exactly the same situation as the people above and cannot believe I’m now facing a factory reset on 4 of my Sonos units and then having to re-pair 3 more in the same surround group.

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