Amazon Alexa and Sonos

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

We have two different issues with Alexa and volume:1- when asking something, the response comes very, very loud. We have tried to set the volume on the app (both Sonos and Alexa) but it makes no difference. We have also tried to set up the volume with the buttons and then ask Alexa to remember that volume as our preferred volume, but nothing works. Not nice for either us or the neighbours.2- when playing the radio or music (doesn't matter through which platform) and we ask Alexa to turn the volume up or down, it goes up way to loud or way to low. Tried to change the command to "turn the volume up by 1" but it doesn't work. We also use a Google speaker and never had that issue with volume control. Unfortunately, we don't seem able to switch to Google voice control.Can anyone help fix that please?

I have two Spotify accounts linked to my Sonos system (A Account and B Account). I want my family to use the A Account with Alexa at home while I'm at work, so it doesn't interrupt my use of the B Account when I'm outside the house. Is there a workaround for this? Thanks!" 

My wife and I both have valid accounts but we only need one (mine). Since hers was the original account she had ownership, which we’ve now transferred to me. The message Transfer Completed” indicated that this was successful but when I sign in to Manage the settings I get “Something went wrong” and am told to sign in as the owner so the system still thinks my wife’s the owner. I’ve deleted her account but the message says that I’ll get an email in a few days to confirm the deletion. I can still login to either account. The reason for switching ownership is because we now have the Amazon Alexa app and Amazon Music, for which I am the subscriber. I’m having problems playing Amazon Music probably because of the conflict of ownership so I’m hoping that setting the Sonos and Music accounts in my name will solve the problem but I can’t transfer the ownership to me! How can I fix this?

I have 2 era300, a port hooked up to a large audio system and 1 beam on a TV in a large single room(10,000SqF). I am tired of yelling "ALEXA" across the room to my fire TV cube(Alexa). Can the era300 and the beam all listen and communicate to the cube?

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.  

Hello,after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found. I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found… Are there any advices?

Hello, A few weeks ago my Sonos Roam reset and subsequently lost connection to Alexa. I've tried reconnecting it via the Sonos App and when I follow the steps and choose Alexa, it attempts to login to the app but all I get is the spinning wheel.Eventually it says try again or cancel. I've deregistered it on the Alexa app and still I'm facing issues. Any help or ideas are greatly appreciatedMatt

Hi all - recently set up my Sonos Arc Ultra and have set up Amazon Alexa as my voice control. However, I can't seem to get voice controls for my TV to work. For example, when I say "Alexa, turn off my TV" it says that there is no device or group named TV. Any ideas on how to resolve this? Thank you

4 Sonos speakers throughout the house have worked perfectly two years. We use Alexa. Good connection. All speakers work Alexa responds I can look up anything I want and Alexa answers. On my music I ask Alexa to play an artist Alexa confirmsand she ends her sentence with “what would you like to hear next”. On my app I can see the song playing my sound bars the volumes everything but there’s no music coming out of my speakers. No matter what music I ask for, Alexa will confirm And then says “what would you like to hear next”

Hi.the issue im having here right now is that I can’t change the wake word on arc as someone in the house has a similar name. The only way to change (as I have researched) is to get a dot, place near the arc, disable the arc voice control.then group the arc and dot in Alexa app in the same room (living room in this instance). And set preferred speaker as the arc.now, here’s where it gets messy. I have change the wake word to echo on the dot. When I call out echo on the dot, it responded on the dot. I thought it was suppose to respond through the arc? When I call echo on the dot to play music, it somehow says…playing Spotify on Sonos and the arc plays music.i tried bringing this dot to another room, group it with a full fledge echo speaker, set preferred speaker to full fledge echo. When I speak to the dot, it responded through the echo speaker. When I speak to the dot to play music, it DID not play on the echo but on the dot. Wtf..? I don’t

For the last few days when i ask Alexa to play BBC sounds or Apple Music on my sonos devices it says “I’m having trouble”  Things I have already tried:factory reset of sonos devices disconnect and reconnect alexa integration in sonos app disconnect and reconnect apple music and bbc sounds service in sonos app enable disable apple music / bbc sounds / sonos skills in alexaNothing works The services work fine when played from alex advecis any ideas?  thanks a lot! 

On my echo speaker, I have alexa enabled with two accounts, each with it’s own spotify. I can use voice commands to play from the appropraite person’s spotify - for example, “play artist on xxx’s spotify”.  I can also ask it to switch accounts. I have my alexa voice controller activate on my Sonos One. However it won’t switch accounts, nor will it play from any spotify other than the one assocaited with the alexa account which was used  for the voice controller. Is there a way to replicae the funcionality of my echo speaker on my Sonos One? 

I have a sonos beam 2 and I can't pair it with my Alexa voice assistant. When I go to log in to Amazon Alexa. It just won't work.

Bonjour,Impossible d'installer voici contrôle ou Alexa.Depuis mon tél, sur sonos, je lance l'installation, mais un message d'erreur apparait en fin de chargement. Merci de votre aide.Sonos Era 100 Loïc 

Alexa answers and says the command given but then nothing happens  Ie ill say Alexa play Xmas songs  it replies saying the xmas station by Amazon music but then nothing plays ???  

Noticing that an Echo device was unable to play a station on Sonos Play:1 Ive found multiple issues -The Android Sonos app isnt showing favourites (tried usual remedies like clearing app data) - but the Windows Sonos app still shows them OKTried unlinking the Alexa Sonos skill but I cant now reconnect the skill - at first the linking page gave a message about needing to register the Sonos to an account (which it already was) and now just says it can’t connect to SonosAbsolute Radio stations aren’t playing - tried adding the Rayo service instead on mobile but wouldn’t link - although could link using the Windows Sonos app - but actual stations still wont playI’ve already wasted over an hour trying to resolve all this - as with any time there are problems there are no useful diagnostics or announcements.

I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio

When asked to turn on the 'reading light' (a smart bulb) Alexa from the Sonos Beam responds with "what setting?" If given a setting the Sonos Beam then changes it's volume to that setting.If this command is given to any other Alexa device the light works normally. This also used to work fine.I've tried a factory reset and reconnected Alexa several times to no avail.

I have just used my new Sonos ERA 100’s to listen to a previous BBC Radio broadcast of Sounds of the Sixties.  The next time I asked Alexa to open BBC Sounds and play Sounds of the Sixties, it gets stuck in a loop of about 30 seconds whereupon it stops and repeats the same 30 seconds.  It doesn’t matter if I ask BBC Sounds to play a different episode, every time I get the same 30 second loop.  If I ask BBC Sounds to fast forward any amount, she replies that “I can’t do that”.  I have tried re-booting the ERA 100’s and also tried un-installing the Alexa App and re-loading it.  I can get BBC Sounds to play Radio 1 Anthems, but if I ask for Sounds of the Sixties, I just get the same 30 second loop.

Like many others on this forum, my Sonos system has suddenly stopped responding to Alexa requests.The Alex voice control doesn't appear in my sonos voice services and I am unable to add it as the alexa skill attempts to find devices before it allows the enable / setup to finish. As it never finds the sonos devices, the skill never re-enables, it just gets stuck in the "try again" cycle.   If I use the Alexa app, it lists the various sonos devices but when I click on each one it says the device is offline.All sonos devices and alexa devices are registered to my email account.  I'm in Spain, so the "remove the amazon shopping app" workaround isn't an option.Any suggestions would be welcome.… 

This is an odd one.  I just installed a mesh system.  All connectivity is fine with Sonos and other devices.  All speakers work via Sonos app, which I never use as I use Alexa.Alexa is acting odd.  With the speakers that have Alexa integration, I can ask a question like what is the temperature and I get an answer, so connectivity is fine.  If I say play radio station x or band y, she says she will play it, but she does not.  I can play these sources via the app to the very same speaker. I have two older Sonos speakers which are connected to Amazon dots.  On one of them, Alexa will start and stop music when requested.  On the other, she will start music, but not stop it, when requested.I cannot think of anything else to try and resolve this as I can’t see an obvious root cause.

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

Hi everyone,I recently bought 3 Sonos speakers, I'm slowly building up a sound system throughout my house, and it's turning out great.I also have an Alexa speaker, an Echo Dot, which also sounds good, and I would like to, if possible, have music playing through all the speakers, both the Sonos and the Alexa one. I followed the instructions for everything, but when I want to create a room for a group of speakers, the Alexa app only sees the Echo Dot and the Sonos ones say they are always offline. However, if I ask the Sonos to play music with Alexa, it plays without a problem but only on the Sonos speaker.Has anyone managed to have music playing simultaneously through both Alexa and Sonos?The Sonos devices I have are 2 ERA 300 and 1 ERA 100.Thanks for your help!Regards