Amazon Alexa and Sonos

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

era100 wont play bbc sounds usiing alexa. It was working ok until a couple of days ago, but then stopped.I have unlinked BBC sounds, removed bbc sounds app, switched the sonos off for a few minutes, then  re-linked the app. When i asked it to play BBC radio 2, it worked the first time, then stopped after a minute or so. subsequent attempts to play radio 2 result in the sonos saying its playing bbc 2 but then goes silent. Can you please give me a fix for this, without this facility, the sonos will be going back prontro.

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.What have I not thought of?

Hello, I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

Hello All, Just a quick question here. I just set up my new ERA 300s as rears for my ARC and sub. I currently have Alexa enabled on my ARC. if I enable Alexa on my Eras as well will that negate the functionality on the ARC or will Alexas response be played through both the arc and the eras. thanks in advance for the help 

I ask Alexa on the Move to: “Set volume to level 4” - and when I test it, indeed it is OK.  But the next time I “Alexa” the volume is again way too load like before.  How can I get the Move to hold the volume to which it is set by Alexa??  Thank you.  Peter

I’m trying to add Alexa as a voice assistant to my ERA 100 but when it tries to sign me into Amazon it just buffers.  I’ve tried various suggestions like disabling the SONOs skill in the Alexa app, uninstalling the Amazon shopping app but nothing is working.   

I have an Echo Show 8 in my kitchen, set to play music through two Sonos speakers in the same Alexa room/group ("Kitchen"). In the Sonos app, I have a Playbar and Move 2 grouped together as "Kitchen." When I ask Alexa to play music, it starts playing and shows both speakers grouped in the Sonos app and playing music, but audio only comes from the Playbar, not the Move?Note: Alexa is not enabled on the Move 2, as I rely on the Echo Show for features like displaying video from my Ring cameras, useful when the doorbell rings etc. The Playbar obviously doesn’t inherently support Alexa due to its age.Moderator Note: Modified in accordance with the Community Code of Conduct.

Wie kann ich die Ansagelautstärke meiner Sonos one regeln?  Moderator edit:Google Translate-How can I adjust the announcement volume of my Sonos one?

Sonos One can play music from my phone, can command Alexa to provide weather etc, but when I ask ask Alexa to play radio station (eg. Radio 4), it replies “playing radio 4 (or Times radio or whatever) but then there is just silence. I have just changed my router but presumambly that is ot the problem as Alexa reponds, but it just doesn’t play the radio stations.Any help would be appreciated.

Sometimes when I say “Alexa, volume up” or “Alexa, volume down”, the volume on all 10 Sonos devices goes VERY low for 10 seconds before it going to the raised or lowered volume. This is irritating because if playing a podcast, I miss 10 seconds of the podcast. This doesn’t always occur, but probably half the time. This behavior recently started occurring. I can understand if a Sonos device that has a microphone might lower the volume when someone is speaking to it, but this happens to all Sonos device even those without a microphone.

My husband ran off and left me with a Sonos system . Unfortunately he appears to have bought lots and installed them all over the place so I’ve got a system that refers to his other partners houses. I’m struggling to get even Alexa to work as I also got the Sonos voice thing to work. I think I’ve worked out which bits are for here and other places but how do I get voice control to work do I just use one ?Also nothing is coming up about connecting to media so whilst I can get things to play  from the app I can no longer get Alexa to work . Do I need to get an Alexa premium account as well as Apple to play music?Thankyou for any advice . 

From one week, I ask Alexa for radio (TuneIn) and music (Apple Music), Alexa answers OK, but these servicies don’t work  

Hi Guys ..Received my Arc Ultra...Was struggling to connect my Amazon Assit to it ..Solution was remove Amazon Shopping App from phone...Then follow instructions ...Connected straight away ...Hope it helps 

Recently, Beam will not play live radio stations unless I use the controls on the device or press play on app with phone. This is new- for years I’ve been asking Alexa to play a live npr station (usually defaults to Tunein or Iheart). Now, Alexa confirms my prompt and says “playing…” but then nothing happens. Also- this is *not* happening on my older Sonos One- still works as usual. I tried removing Alexa, re-installing it, all apps are up to date, re-booting. Help! Any suggestions would be appreciated! 

I use a number of Alexa speakers around the house and have speaker groups set up. Alexa doesn’t have a portable device so I bought the Sonos Roam but It can’t be added to a speaker group like the everywhere group. Does anybody have a way to get this going perhaps a work around? 

Hi there!I am getting really frustrated with trying to install Alexa on my new Era 300. I have tried several times, factory reseting speaker but still - at first there is only one option to add vooce assistent - Sonos voice assistent. When I succesfully add it, then click on add voice assistent it just gives me the option to use third part smart device to control Sonos speaker (which I do not want - I want to install and use Alexa on Era 300), and leads me to quick help manual. No other options at all. Also in the Amazon Alexa app - there is no Sonos skill, for that matter anyways?!i have tried to reinstall both apps (Sonos and Amazon Alexa app) with no luck. please help!

Hi all, I added a new ROAM 2 to my system last week and cant use Alexa voice control. I can use the sonos voice control, however  when I try and add Amazon Alexa I get the signing into Amazon then repeatedly get try again at he bottom of the app! My Beam, and the 4 other SONOS speaker work fine with alexa. Any ideas ?

Has anyone found a fix to sign in to Amazon to add Alexa? I know this was asked 6 months ago but wondered if there has been any update? As everyone else was saying, get all the way to sign into Amazon then it fails.....

How can be it that you still can’t add Alexa if you happen to use the Amazon shopping app (literally one of the most installed apps in the world)? I understand Sonos software is awful, and I try to set expectations very low, but it’s been over 6 months. Have they just completely given up on even trying to make anything work?

Will there be alexa support in india for sonos speakers ? In future ?

Been trying for days now done all what people say to do reboot the beam reboot the router uninstall Sonos app and reinstall it same as Alexa app and I still can't get Alexa to work on my Sonos beam 

Hi.Just got an Era 300. Sounds great. Enabled Sonos Voice and Alexa from the iOS app.  Have enabled Apple Music as I have a subscription. Alexa confirms it is linked to my Amazon account. There’s only 1 in this household. It respons with correct info re time, date etc. However, I can’t play anything on the Era 300 with Alexa.It gives a message asking me to enable the Sonos skill in the Alexa app and then run device discovery.Have tried both. Including disabling then renabling. I have a Sonos Roam and this works fine on there. Including playing from other sources, Global Player, BBC etc. Anything else I can try? Did search forums but not seen a clear resolution. TY.

Hello. It seems like many on here, for some years I’ve been been happily playing Amazon Music on my 2 Sonos Ones and Era100. I could ask it to play a playlist, and it would continuously play till I asked it to stop. About 2-3 weeks ago it started playing a playlist but then stopped after the first track. Soon after that it stopped playing any music requested by Alexa. I can still request Alexa to do other things e.g. weather forecast, set thermostat, lights etc but as for music, nada.I’ve tried some of the useful advice I’ve found on here, e.g. re-authorizing Sonos to play Music etc, but am a bit nervous about wiping out the few features I still have if I de-install everything. At the moment it feels a bit like I have one expensive Bluetooth speaker and 2 paper weights! Any advice (preferably at idiot level!) would be much appreciated.Regards Steve