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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,242 Topics
  • 24,851 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3242 Topics
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TsingtaoUKContributor I
asked in Amazon Alexa and Sonos
Alexa Location Issue

Hi - new to the Sonos ecosystem and having a bit of a struggle getting Alexa set up properly - I assume this is a simple one and for some reason I’m being a bit dense.I have two Era 100s set up ass a stereo pair - one of the Eras knows where it is, if you ask it to turn off or on the lights it does, the other one asks which light. Suggests one of the Eras doesn’t have the room set for it.Both speakers are part of a Sonos  pair in the living room which is added to the lounge group in Alexa - really confused why this is happening other than things never like to be easy.

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5 months ago
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va2yesTrending Lyricist I
asked in Amazon Alexa and Sonos
Has anyone successfully added Move 2 to a group in Alexa app?

I’m trying to add Move 2 as a ‘Alexa-enabled Device’ in Alexa app, but Alexa app recognizes Move 2 as a ‘speaker’. Any suggestions? I’ve tried factory rest Move 2, removed it from Alexa app, added it back. The Alexa voice assistant is set up in Sonos app and Alexa is working fine on the Move 2.

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5 months ago
joeyn5joey
joeyn5joeyContributor I
asked in Amazon Alexa and Sonos
Help Needed: Sonos Era 100 - Alexa Not Playing Music with Apple Music Skill

Hi everyone,I’m having an issue with my Sonos Era 100 and was hoping someone here might have a solution.When I ask Alexa to play music, it doesn’t respond as expected. I’ve tried disabling and re-enabling the Apple Music skill in the Alexa app, but it hasn’t resolved the problem. Alexa keeps saying that I need to enable the skill in the Alexa app, even though I’ve already done that.Has anyone else experienced this issue or have any suggestions on how to fix it?Thanks in advance for your help!Best,Joey Rowe

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joeyn5joey
5 months ago
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Wildhunter419Contributor I
posted in Amazon Alexa and Sonos
sound just not working at all

No sound playing from my fire stick but the musical play through the Sonos app

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5 months ago
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mamemaContributor I
asked in Amazon Alexa and Sonos
Sonos Move Microphone sensitivity

Hi, the Move 1 seems to have a great microphone. But it is too sensitive if someone has other Alexa devices in other rooms.Even 20 meters away between a distance of three rooms, a ‚Alexa‘ with normal speaking volume, will trigger the Move to answer. Unfortunately there is no option go change the activation word or regulate the sensitivity of the mics. please consider this in an update (of course i‘m on the current App Version and Sonos Firmware        

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5 months ago
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themintykingContributor I
asked in Amazon Alexa and Sonos
Move2 and Amazon Music

I have just bought a Move 2, it is all set-up and has the latest Update.  I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel.  My other Sonos products still work fine with Alexa.  I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue.  That was one week ago today.  I’m still getting the same issues today.  Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa?  I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden.  Anyone got any pearls or an ETA for this to be fixed?

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5 months ago
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SnakehipsContributor I
asked in Amazon Alexa and Sonos
Alexa and microphone

My Sonos beam 2 has been working fine, I recently updated my tv and reconnected the Beam, sound works fine but my Alexa has stopped working, I have tried turning the mic on by touching the beam but it does not turn on. The app says Alexa is connected 

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5 months ago
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WoodyWoo13Contributor I
asked in Amazon Alexa and Sonos
Alexa stopped playing on Move

Three days ago my Sonos Move stopped working with Alexa commands… Nothing to my knowledge has changed. Its just stopped listening!I have tried all the resets that are advised etc and still nothing… help? 

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5 months ago
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SteverbieContributor I
asked in Amazon Alexa and Sonos
Alexa and Sirius XM

After working perfectly for years, Alexa suddenly wasn’t working.  I had a lengthy level 2 tech support intervention which led to full factory reset of my Sonos Beam.Now can’t get SiriusXM to work properly. When I ask “Play SiriusXM channel X”, Alexa through the Beam answers “<channel name> on Sirius XM” and….. nothing.  Alexa/SiriusXM works fine on other non-Sonos products so it is correctly linked to my Alexa account. Have unlinked, reloaded multiple times.Any advice? 

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5 months ago
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JBarrington1968Contributor I
asked in Amazon Alexa and Sonos
sonos beam not working with amazon alexa after app update

Sonos app updated and Sonos Beam quit working with Alexa.  I have tried disabling the skill and re installing.  And unplugging beam.  No luck

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5 months ago
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Moss MusicContributor I
asked in Amazon Alexa and Sonos
Linking to Amazon Music, and shuffling it

All of my 5 SONOS speakers are identified and linked.  Amazon Music is my chosen streaming source.  However, I cannot get music that I choose from my Amazon playlists to play on SONOS (but it WILL play on my JBL Flip 5). I don’t know whether Amazon is trying to limit the playing to just 1 speaker?   Or this is a SONOS issue?

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5 months ago
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Jimt42Contributor I
asked in Amazon Alexa and Sonos
Alexa group no longer working

I have an ARC in the living room and a One in the kitchen. These are grouped in Alexa and Sonos in a group called downstairs.For years I could say Alexa, play music downstairs and both rooms would play.Some recent update has broken this. Now the same command only plays on the device listening to the voice command, not both. However if I manually group living room and kitchen in Sonos, stop playback in Sonos then ask Alexa to play downstairs both devices play correctly. I know I saw this same behavior in another post but I have not seen a resolution.Any help?

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5 months ago
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GrantlyContributor I
asked in Amazon Alexa and Sonos
NEW APP: Alexa is connected but microphone setting locked to off

I’ve just finished factory resetting my entire system to work with the newly released app. Finally, everything is connected. However, I now can’t use Alexa with my Beam. It’s connected but the microphone setting is locked to off. I can get the microphone to work Sonos Voice Control, but Alexa still does not respond. I’ve already tried disabling and re-enabling the skill in Alexa several times. There is no way that I can find to remove Alexa from the voice assistant section in the new app. I am beyond frustrated with the loss of functionality and all the extra, convoluted steps now required to get anything done. Any help would be greatly appreciated. 

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5 months ago
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AlbertasContributor I
asked in Amazon Alexa and Sonos
Can't set up alexa voice assistant on Sonos ERA 100

Hello,I just received my new Sonos ERA 100. I want to use amazon alexa as a voice assistant for it. I find information that it has built in amazon alexa voice assistant. When I go to the voice assistant choise in the app I see three choises: sonos (enabled), amazon alexa and google assistant. When I choose amazon alexa it shows me the information that I should go to alexa app and include the sonos device in it. But It doesn’t give me the option to login to my alexa account and to choose alexa as a voice assistant. Am I doing something wrong? Sonos voice assistant works fine but I’m used to alexa and would like to use it instead…Thanks for any help.Albertas

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5 months ago
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Mandy 53Contributor I
asked in Amazon Alexa and Sonos
Alexa not making a noise when I ask her a question so I know she heard me

My speakers all stopped working it's took me days to get them all back on and connected the only problem I have is when I ask Alexa something she no longer makes a sound so I know she is listening please help

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5 months ago
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ChaCha1977Contributor I
asked in Amazon Alexa and Sonos
Mic button not working

I had to reset my system and now the mic button isn’t working. I have tried to add Alexa voice function as I read that this could be a fix but it says that it needs to verify my country first and need to add a country to my profile. I’ve done this and it makes no difference. Any ideas for what I can try next?

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5 months ago
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Gustavo DzibContributor I
asked in Amazon Alexa and Sonos
Alexa se desconecta frecuentemente

Tengo un Sonos Beam y 2 Sonos One. Utilizo Alexa en casa, pero cada pocos días Alexa se desprograma de cada producto, uno por uno y tengo que volver a agregar Alexa muy frecuentemente. Alguien sabe porque pasa esto? Estoy fastidiado de esto  Moderator Edit: Google Translate- I have a Sonos Beam and 2 Sonos Ones. I use Alexa at home, but every few days Alexa is deprogrammed from each product, one by one, and I have to re-add Alexa very frequently. Does anyone know why this happens? I'm annoyed by this

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6 months ago
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kingp0ddContributor I
asked in Amazon Alexa and Sonos
Cannot add Alexa voice assistant - Sonos Era 100

Alexa stopped working after i restarted the Era 100. So I readded it using the new Android app. But now it’s giving  this error when adding:  

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6 months ago
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Ed AmadeuContributor I
asked in Amazon Alexa and Sonos
When will SONOS be available on Alexa do Brasil for integration?

When will SONOS be available on Alexa do Brasil for integration?

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Airgetlam
6 months ago
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MotzilContributor I
posted in Amazon Alexa and Sonos
No voice Assistant or microphone

Hi guysgot a problem with my Sonos One 2Gen. Had it set up and working fine till I disconnected it from the power. Moved it to another room now I have no voice assistant. which i used for switching lights on and off or playing music. I have removed the sonos app disabled Sonos skill in alexa deleted alexa app and re-enabled it the same with sonos app reactivated Alexa. but no joy.I have also tried installing the other voice asssitants Google and Sonos and I keep getting the same message “make sure your mobile device is connected to WiFi” which it is. I have tried splitting wifi still from one channel to two no joy..I then did a factory reset in desperation and started again re-named my speaker so that I could check if both the alexa app and spotify could find my speaker, which they did. I re-enable sonos skill in alexa checked the sonos app under settings/products defo connected to 2.4 ghz and microphone is switched off I tried connecting hardwired nothing. (but I cannot connect wirele

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6 months ago
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DfrancatiContributor I
asked in Amazon Alexa and Sonos
playing spotify playlists on Sonos speakers

Alexa is paired up to my Sonos speakers, Whenever I ask Alexa to play my liked songs from Spotify, the responses “plain Donna’s liked songs from Spotify… I’m sorry that device is off-line.” Can you help me explain why this is happening and what I can do to it

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6 months ago
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PaulH5868Contributor I
posted in Amazon Alexa and Sonos
No sound from Sonos One

When I ask Alexa to play the radio I hear the response from Alexa but then no sound plays.This is the same for BBC, Virgin radio, anything.

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6 months ago
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Ben GoodmanContributor I
posted in Amazon Alexa and Sonos
Amazon Echo Hub Integration

I recently got the new Amazon echo hub. It is a small tablet designed to be mounted on the wall and used for smart home control. it has Alexa inside of it, so voice control of Sonos works. But it’s media control capabilities don’t work. This means I can’t control Sonos from the touchscreen. Of course this will work perfectly with an echo speaker. And doing a little bit of research. It looks like Sonos needs to update their skill to add support for some new API’s that will allow Sonos to show up in the active media app on this device as well as the Show devices. 

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Schlumpf
6 months ago
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bluesmanAvid Contributor I
asked in Amazon Alexa and Sonos
alexa command beeps on Sonos Era 100

Bought Era 100 today, I use amazon Alexa with it for our music. The speaker kept beeping with every command. I turned off the request beeps on the Alexa app, which stopped it, but for some reason the Era starts beeping again on voice commands, despite it still being turned off on the Alexa app. We have a couple of Sonos Ones in other rooms, and have never had any issues with them. Am I missing something with the Era 100. 

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6 months ago
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Eddiemac100Contributor I
asked in Amazon Alexa and Sonos
Amazon Alexa on Era 100

Hi.More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. ThanksEddie   

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Schlumpf
6 months ago
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