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Stopped making a sound - Amazon Alexa

  • December 19, 2024
  • 1 reply
  • 83 views

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

Best answer by Sotiris C.

Hello ​@stephenelson63, welcome back to the Sonos Community!

I am sorry to hear you are unable to use Amazon Alexa with your Sonos Move.

I’d recommend you to have a look at our Support Article Alexa commands not working on Sonos, which includes various quick and advanced fixes.

If you are still unable to get Amazon Alexa to work after trying the above, I suggest you to reach out to our Support Team for some live troubleshooting.

I hope this helps.

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1 reply

Sotiris C.
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  • Sonos Staff
  • Answer
  • December 20, 2024

Hello ​@stephenelson63, welcome back to the Sonos Community!

I am sorry to hear you are unable to use Amazon Alexa with your Sonos Move.

I’d recommend you to have a look at our Support Article Alexa commands not working on Sonos, which includes various quick and advanced fixes.

If you are still unable to get Amazon Alexa to work after trying the above, I suggest you to reach out to our Support Team for some live troubleshooting.

I hope this helps.