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I have an Ikea Symfonisk and I just got an Amazon Echo dot (5th gen, 2024). So far I have been able to add most of my intelligent devices but the Symfonisk is not found.

I have the Sonos Skill (which has a very low rating for some reason). I have disabled and enabled many times, rebooting both the echo and the Symfonisk between attempts. What else can I do? 
 

The symphonisk works great over airplay with apple devices but Alexa just cannot find it.

 

Something I noticed is, on the instructions, the Sonos Skill refers me to open the Sonos S1 app, but I have the newest version (S2).

 

Could it be that this model is no longer compatible with Alexa? 

 

Hi ​@Arjol, 

I’m sorry to hear that you’re having issues getting your Symfonisk speaker to work with Alexa. The Skill in the Alexa app may just be showing the wrong version, there’s nothing on our end to say the Symfonisk isn’t compatible with Alexa. 

You’ve linked the thread but didn’t mention in your post, but have you followed the steps listed by my colleague to disable the Sonos skill, remove all Sonos devices from the Alexa app, then re-enable the Sonos skill? If so, then a workaround that has helped other uses is to do the following:

  1. Remove Alexa from your Sonos system.
  2. Sign out of all Amazon Apps (Alexa app, Amazon Shopping App, Amazon Music, etc).
  3. Add Alexa to your Sonos system.

The Alexa shopping app in particular is known to cause some issues during setup, so logging out of the app or even uninstalling for the duration of the setup can help resolve this. You can always log back into your accounts and reinstall the shopping app after the setup is finished and Alexa is showing the Symfonisk speaker. If possible, I’d also suggest trying a different controller with the Sonos and Alexa apps installed to see if your speaker shows.

I hope this information helps!

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