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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,370 Topics
  • 32,596 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6370 Topics
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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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4 months ago
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DannyRRContributor I
asked in Home theater
Grouped speakers not playing TV audio

I have a Samsung frame tv connected via HDMI ARC to my Sonos beam (Living Room). There’s a sub link and 6 other speakers (5 era 100’s and 2 roam SL’s). The sub mini is plugged by Ethernet directly into our router. All are correctly connected to the network and all play music together but when the TV line-in kicks in, the sound only plays through the beam even though it shows all speakers should be playing sound. I’m stumped on how to fix this!  

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Pools-3015
8 minutes ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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Corry P
24 minutes ago
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Oiram_81Contributor I
posted in Home theater
Why do I have to turn the volume up or down when I watch movies?

Good afternoon, I have a Beam gen2 bar and two era 300, I am somewhat disappointed because I have to lower and raise the volume depending on whether there is dialogue in the movie or if there is music or sounds, I don't know if this is normal because it is very annoying to have to be with the controller in your hand to decrease or increase the volume.

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41 minutes ago
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Sean7885Contributor I
asked in Home theater
home theater denon

I have Denon s740h receiver. What’s the best to connect my arc ultra, sub and era 100? Is their steps or videos I can get? I need help connecting all this with my extra speakers to the receiver. 

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Corry P
56 minutes ago
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DavidWeggContributor I
asked in Home theater
Background Noise from TV when using Beam (Gen2)

I have a LG OLED55C44 TV and SONOS Beam (Gen 2) connected via HDMI ARC Port. No other speakers in the setup.When listening to live TV programmes ( BBC News ) there is a background noise which sounds like the air conditioning is on high in the studio. It is the  same if I use iPlayer via Sky Stream, or via the app on the TVStreaming via Netflix or other pre-recorded BBC programmes the sound is clear and Dolby ATMOS works.On the TV I am not offered any advanced settings as the TV is set for sound out via HDMI/ARC port.Any ideas?Regards,David

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2 hours ago
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olasimbaContributor I
asked in Home theater
Why is my Ray Sounbar volume is so low???

I have done like every possible troubleshooting combinations like 10 x each. BTW turning on, off, set up, reset,  resetup, add, remove. readd, create, remove rooms, surrounds, etc, etc!  Seriously. I know my TV works perfectly fine bc I tested it back with my previous Sony soundboard.. Anyone has any other ideas before I painfully declare defeat and make that dreadful call to support service ppl

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106rallye
4 hours ago
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SewingBeeContributor I
asked in Home theater
Lost rear surrounds (playbar, sub gen 3, 2 play:1) - but they work during trueplay

We had a very well working setup with a playbar, Sub Gen 3, and two Play:1 as rear speakers.When I tried to update the network setting to use the WIFI, the rear surrounds (Play:1) went silent. The interesting part is that the true play setup works and they makes sound during the setup but then silence when playing content that they previously worked really well for. This is really annoying. When looking at about section, the rears are visible and the system show no signs of problems. The app says it output sounds in 5.1 as usual but the rears are silent.All speakers are set up to use wireless network and the playbar is connected with a wired connection. Anybody experienced a similar problem?

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106rallye
5 hours ago
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ErikMariettaContributor I
asked in Home theater
Added Era 100s added to Beam gen 2, no sound

Hi all, novice here.  today added two Era 100s to by Beam gen 2. The Beam is currently connected to my LG oled via the hdmi arc.  I’ve completed the set up via my Sonos app to add the two Eras to my system as surround, all looks well. However, I cannot hear any sound from them. I’ve tried multiple different Atmos programs, as well as Youtube TV running in 5.1- confirmed via Now Playing screen of the app. Ive noticed that my two Eras are not showing connected to my Xfinity WiFi (via Xfinity app), could this be the issue? They aren’t on WiFi therefore the Beam cannot talk to them? any help is appreciated, quite deflating TBH.picture 1: confirmation Atmos is going to Beampicture 2: screenshot of Systems InfoModerator edit: removed picture containing serial numbers

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10 hours ago
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WranglerContributor I
asked in Home theater
sub 4

I have done everything in my power to try and get my sub to connect to my network but the app keeps saying sub “not connected” I am at a loss and don’t know what to do anymore I have tried everything that they say to try

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Airgetlam
10 hours ago
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Kschmidt345Contributor I
asked in Home theater
Sound not working when watching Peacock or old movies/shows

Hello!  I have a Sonos Arc (with Dolby Atmos) with 2 Era 100’s hooked up to my Epson Home Cinema 2350 4K Pro-UHD Smart Streaming Projector with Android TV. The Arc is connected to the Projector via an 8k HDMI cable into the ARC slot. It works great watching Netflix and certain Amazon Prime movies/shows. No sound comes out when watching older movies or shows. Hardly any sound comes out watching Peacock shows. My question (s): How do I get the sound to work to watch older movies/shows and Peacock? I have reset the app (s) multiple times as well as checked all the connections. It is extremely frustrating. The sound on YouTube does not work either. Could it be something to do with Android TV?Thanks and Merry Christmas!  

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12 hours ago
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Sir Gee OhContributor I
asked in Home theater
New Sonos Arc popping noise when changing channels...

I have a Sonos Arc w/ 2 x Era 300 (surround) connected to a Sony Bravia 9 (2024) TV.  When changing channels (Verizon FiOS) I occasionally get a popping sound.  I know there was a previous issue that they say has been fixed - I’m thinking there is a new issue.  I updated to the lates software, removed the 2 x 300 Era’s - and have rebooted the FiOS cable box / TV … the sound remains.  I’ve submitted several logs - but they have not found anything…Anyone else having Arc popping issues?  Sony - 85" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024)  

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13 hours ago
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nmcintosh63Contributor I
asked in Home theater
I am about to kill myself!

I now have sometime to update and resolve Sonos product connectivity and performance issues. To date the Arc model S19 has been the main TV speaker but the paired SL1 as surround speakers dropped out of the network sometime ago. Plus I am introducing a Sub3. So in the last 10 frustrating hours I have performed factory resets on every device multiple times. Variously the Sonos App running on an iPhone16 will discover some but not all of the devices individually. But it doesn’t do this consistently to allow me to complete my system or living room setup. Currently I have two systems visible Sonos1 with the Arc in it and another system with the x2 SL’s in it (god alone knows how) I have found no way to delete the Sonos1 system in the hope that a further cycle of product discovery will allow all devices to be added to the Singular system and single room I want to retain. What the Holly FK…. Is going on, I work in IT, I’m am not a technician but I have decades of experience in the sector; ye

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AjTrek1
16 hours ago
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SmeadieContributor I
asked in Home theater
Arc ultra and Samsung tv

Hi, hope someone can help. I have a Samsung Qe75900tstxxu  tv with earc port. I have just purchased the Arc ultra and have connected them through the earc port. The problem I am having is that I'm not getting any Dolby Atmos sound output from the arc, even when I'm playing an atmos enabled film like The Tomorrow War on Amazon Prime. Any advice please?

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16 hours ago
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MatclaneContributor I
asked in Home theater
Arc Ultra + Sub Gen 3 : Sub less powerful than before !?

Hi,I just replaced my Beam (Gen 2) by a Sonos Arc Ultra, in my home theatre system.But now, the Sub Gen 3 seems to be a lot less powerful.Before, with the Beam, when I pushed the Sub level adjustment to +2 or +3, i was able to balst the entire room… Now, even if I choose +8 on the Sub level adjustment, I feel it but very light. I can’t have the same “bass blast effect”.Obviously, I completely reinstalled the system in the App and reseted each element of my home theatre system when I installed the Arc Ultra (included x2 Era 100 at the back).Does anyone knows why this is happening (maybe someone at Sonos)...?Thanks a lot.

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18 hours ago
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derekc2309Contributor I
asked in Home theater
Pairing LG magic remote with Playbase

I have had to factory reset my Sonos playbase to get it back on the network.  Since that moment I have been unable to pair the LG magic remote with the playbase.I have been through many posts which explain how to do this, and have tried every combination of instructions use the LG device connector, choosing Philips as the make as Sonos does not appear.  I have followed the post that describes using the Sonos app with ‘replace remote’, but this does not appear on my version (iphone) of the app.  That post seems to be from several years ago.Does anyone have any ideas?  The LG tv is a 2016 OLED. Derek Clements

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18 hours ago
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paulmerhabaContributor I
asked in Home theater
Tidal app, android tv.

Just set up arc ultra and two era 300’s.When i play music from dedicated tidal app on a sony google tv, the surrounds do not work.I do not have this issue when using the android tidal app from my phone, the surrounds work fine. Is this normal or is there anything I can do?

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20 hours ago
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Ray2828Contributor I
asked in Home theater
I can not see the audio in: in my sonos app while the audio playing in sonos arc ultra

My settings 1. TV - C3 LG TV2. pass-through has been turned on.3. eARC enable.  4. “Dolby digital plus” has been selected from DTV Audio settings.  I can not play the Netflix’s Dolby atmos contents. Always displaying as “Dolby Multichannel PCM 2.0” even though I have selected the pass-through in my digital sound output. And I can not see the audio in: in my Sonos app >  about my system page while the sound in playing in ARC ultra. Could you please somebody help me here.  

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UKMedia
1 day ago
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zb411Contributor II
asked in Home theater
Rear Surround Placement Suggestion

Hi all,I recently purchased an Arc Ultra and Sub 4. I'd like to get 2 rear surrounds but I don't think the layout of my room is ideal.Please see the pictures of the room below. We don't want to put the speakers on stands behind the couch.I was previously considering 2 Era 300s to mount on the wall but I read you don't want to mount them close to ceiling and I don't think we want to mount them in the middle of the wall height wise.As such, would love your thoughts on: Do you have any suggestions on best set up? If I mounted Era 100s in a location close to the ceiling like where you see the previous mounts in the photo (from old wired system) would that work? If no Sonos setup works well would it be better to purchase non Sonos rear speakers and connect them via amp? We have wiring in the walls already from prior system. Thanks for the help!  

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1 day ago
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edgar0520Contributor I
asked in Home theater
Sonos Arc Ultra

Can I pair Sonos Arc Ultra with Play 3 for surround? 

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1 day ago
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bryantsfAvid Contributor I
asked in Home theater
Surround Speakers

Have a Beam Gen 2 with SYMFONISK for rear surround speakers. Have the opportunity to switch to Play: 3’s for rear surround speakers. Will there be a significant improvement switching to the 3’s for rear surrounds?

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Stanley_4
1 day ago
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SkyeomanContributor I
asked in Home theater
connecting Ray

I recently bought a new tv that does not have the audio optical cable port on the back. Is there an adapter that allows me to still connect my Sonos Ray to this new tv?  Thanks for any help. 

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Stanley_4
1 day ago
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not_convincedContributor I
asked in Home theater
Sonus Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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1 day ago
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The GrinchContributor I
asked in Home theater
Sub Mini’s

Can you join 2 Sub Mini’s to one System I.e your surround system as I’ve bought another sub mini to pair it to the other Beam Play one’s and a Sub mini

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1 day ago
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Willem67Contributor I
asked in Home theater
hdmi matrix

Hallo, ik heb een Sateliet encoder van Canal+ verbonden met mijn Samsung smart tv via de HDMI input op de one connectbox. Het geluid gaat via de HDMI ARC naar de Beam gen 2 en dat werkt goed.Nu heb ik onlangs een tweede Samsung smart tv gekocht. Ik heb geprobeerd om het signaal te splitsen voordat het naar de one connectbox gaat en dat aan te bieden via de HDMI ARC op de tweede tv. Dit werkt zolang beide tv’s aanstaan. Wel identificeert hij zich dan als de sonosbeam. Zet ik de tweede tv uit dan krijg ik geluidsproblemen.  Het geluid wordt een paar seconde harder dan weer een paar seconde zachter.Mijn vraag is simpel. Zou dit te verhelpen zijn door i.p.v. een HDMI splitter een HDMI matrix te gebruiken?Of is de oplossing de Beam gen2 aan te sluiten via de optische uitgang? Moderator edit:Google Translate- Hello, I have a Satellite encoder from Canal+ connected to my Samsung smart TV via the HDMI input on the one connect box. The sound goes via the HDMI ARC to the Beam gen 2 and that work

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1 day ago
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