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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6860 Topics
Corry P
Corry PSonos Staff
posted in Home theater
Arc Ultra Surround Sound change!

Hi AllWe are happy to announce to all Arc Ultra owners that the latest Sonos system update (issued today) includes a change to the behaviour of the “TV Level” surround setting slider option, in response to your feedback.Previously, the slider had an effect on the apparent volume of the Arc Ultra itself, as the Arc Ultra is involved with the rendering of the rear channels, even when rear speakers are present.Now, the new behaviour of the “TV Level” setting will be that it will only affect the rear drivers/speakers, rather than the rear channels. The result of this is that when adjusting “TV Level”, you will no longer hear the audio coming directly from the Arc Ultra increase or decrease with the slider. Instead, you will only hear the surround speakers raise or lower their volume with the slider.I hope you all enjoy the change we’ve made - happy listening!Please note that I am keeping this thread separate from the threads already extant in relation to Arc Ultra and it’s audio profile. I

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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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Greg Shamu
Greg ShamuContributor I
asked in Home theater
Holiday greetings to all Sonos forum users!

I would like to share with you a small success related to my Sonos. I did not expect a solution to my problem until suddenly it was found! I would also like to greet and comfort my American friends. Hang in there! Here in Poland, we have been holding out for 10 years. As you can see, I have a lot of it:My last purchase, two weeks ago, was ARC Ultra, but I missed one thing both before, with Beam and now, with Ultra. I wanted to listen to the music and, at the same time, watch and listen to sports from TV. Unfortunately, my TV set with eARC, a 7-year-old Samsung Q75, did not allow switching to the TV speakers when connected to a Sonos soundbar. Of course, this is not Sonos' fault but the eARC standard.But I did not give up and …… I found FeinTech VAX04101 HDMI eARC Pass Switcher 4x1. Well, I understand. A match, European football, soccer. Stadium atmosphere and Mad Season! I highly recommend it.By the way, Sonos. When will there be the option to save playlists? I have the latest update a

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shyguy24Contributor I
asked in Home theater
Sonos Arc Rebooting Spontaneously

For the past month or so my Sonos Arc has been dropping out periodically while watching television.  I believe it is rebooting itself based on the white pulsing status light.  I have tried quite a few troubleshooting steps but have not been able to solve the problem.  It is occurring approximately every 45 - 60 minutes.  Using Sonos ARC, Sonos Sub Gen3, Vizio P75 television and AppleTV 4k.  So far I have tried the following.Factory reset of soundbar Two different new HDMI calbes Plugging soundbar into different power outlet Changing CEC setting on Vizio television to ARC Only Rebooted Apple TVAny other recommendations?

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buzz
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User1094Contributor I
asked in Home theater
keep speakers grouped

Hi,Does anyone know a way to keep speakers grouped other than when one product is playing from a TV (HDMI eARC). It would be great to keep a few products in a room grouped for listening to music other than when they are set to automatically ungroup when the AMP is playing from the TV.Thanks,David

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EKaliContributor I
asked in Home theater
Sonos Gen2 beam disconnecting from Sony K50S30

I recently purchased a Sony K50S30 and a Sonos Gen2 beam.  Both were installed by a 3rd party from Best Buy.   The issue is that every time I turn the tv back on the sound is coming from the tv speakers.   I can disconnect the eARC/ARC and make the beam work that way or I can press the power button on the tv remote and do a restart or I can unplug tv and beam,  disconnect everything connected to tv, plug tv and beam back in then go to the Sonos App and select TV setup and follow those instructions and then it works.   All this just seems wrong for equipment I have only had for 2 weeks.   Any help would be greatly appreciated. 

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HollysmateContributor I
asked in Home theater
Build Speaker System.

Hi.I have a Sonus Beam Gen 2 and 2 Roam speakers.If I wish to get better surround sound should I replace the Roam speakers with a Mini Sub or get the Mini Sub working in conjuction with the 2 Roam speakers? 

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Blue WindyAvid Contributor I
posted in Home theater
Feature Request : Please add TruePlay Quick Tune to Sonos Beam Gen 2.

I am using Sonos Beam Gen 2 and Sonos Era 100 as surround speakers. Sonos Era 100 supports Quick Tune. So even though I am an Android smartphone user, I can enjoy TruePlay on Era 100. The problem is that when I configure Sonos Beam Gen 2 and Sonos Era 100 as a home theater, the TruePlay option disappears. This is because Sonos Beam Gen 2 does not support Quick Tune.

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Sotiris C.
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MarkOMContributor I
posted in Home theater
Beam and Sub volume drop

So two questions about my Sonos Beam and Sub.Sonos Beam and Sub keep reducing in volume when I am playing music. I’ve reset the system and it’s still doing the same thing.    The same Beam won’t connect to my TV via HDM. I’ve the cable in the right port and still nothing, I also tried the digital port.  

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Jamie A
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AcandelaContributor I
asked in Home theater
Arc Ultra Airplay Issues

I recently purchased an Arc Ultra for my Samsung TV.  I connected the HDMI cord to the tv and it works great, but when I turn off the TV I am no longer able to play music through the Arc via airplay. When I unplug the Arc, I’m able to discover the speaker over airplay, but it immediately goes away once I start using my TV and never returns. Does anyone have any advice for how I can get the Arc to connect to airplay without resetting each time?

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Blue WindyAvid Contributor I
posted in Home theater
Please increase the sound output from the Beam when the side surround channels are played on the Sonos Beam Gen 2.

Finally, yesterday, a pair of Sonos Era 100s arrived. I have been configuring a pair of Sonos Era 100s as surround speakers on my Sonos Beam Gen 2 and have been playing Dolby Atmos Music and Dolby Atmos demo content to evaluate the experience. Overall, I am satisfied, but there is one major drawback.When the side surround channel is played, sound is output from both the side speakers of the Sonos Beam and the Era 100s. The problem is that the sound of the Era 100s is so loud that it overpowers the sound output from the side speakers of the soundbar.In other words, I could hardly perceive the positional separation when the rear surround channel was played and when the side surround channel was played.When the rear surround channel was played, sound was only output from the rear speakers. Yes, this is correct.However, when the side surround channel was played, sound was output from both the soundbar and the rear speakers, but the rear speakers were still so loud that it was difficult to

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ChrisHolzerContributor I
asked in Home theater
(Feature Request) Arc Ultra - needs volume control for center channel

Right now I almost regrett to have moved to a Sonos ARC Ultra + Sub + 2xERA300 setup as the center channel of the Arc Ultra overpowers the left and right channels which means that you have almost no directional stereo effect from the front.The center channel is at least 5bB louder than the left an right channels, you can notice this easiely by playing a surround sound test video which you would usually use to finetune the channel volumes when using an AVR.We need an option to change the center channel volume of the Arc Ultra to actually hear the left and right channels.Trueplaytuning does not change the current behaviour, speech enhancement makes it worse.

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zb411Avid Contributor I
asked in Home theater
TruePlay Error with Home Theater Setup

Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work.  I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro.  Any suggestions on how to fix? thank you  

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toyboy
toyboyChromatic Producer II
asked in Home theater
Sonos App Build 80.18.27 Shows Arc playing 5.1

I’m watching a movie on Plex which shows it’s Dolby Digital Plus 5.1 and I’m sure it’s only stereo and the same thing watching YouTube videos. I'm sure those are also stereo. I’m wondering if I have a setting messed up in my App. Any ideas?

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toyboy
DeeDeeK9
DeeDeeK9Contributor I
asked in Home theater
Connection Issues Arc Ultra & Sony Bravia TV

I have a new TV, Sony Bravia A95L 55”, initially while I was waiting for delivery of a new Arc Ultra & Era 300’s for surround I used my old setup, Playbar, Sub Gen 2 & 2 x Play 1’s for surrounds with the new TV, Playbar connected via optical cable. All was fine. When the new stuff arrived I connected it all up, Ultra via eArc HDMI etc, I now have a few issues; Occasional disconnection from the Sonos and back to TV speakers, without me doing it. When I reselect the Sonos, its fine. When I turn on the TV in the morning, by switching on the Sky Q box, more often than not not the TV shows nothing on the Sky Q channel, I have to restart either the Sky Q or TV, then its fine. When I fast forward, rewind or pause on programmes, when the sound comes back I get a nasty noise from the speakers. this seems to be only on Sky recordings and not all the time (see clip)Any ideas as to what it could be? 😋    

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Corry P
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Kevin_51Contributor I
asked in Home theater
connecting Arc Ultra to Play 5 gen 2 surrounds. i cannot get them to connect or even find the play 5 speakers

I am trying to set up my new arc ultra, but I’m not able to get it to find my Play 5 GEN 2 speakers to use as my surround speakers.  I have tried resetting all the speakers and that didn’t work.  Can someone help me please.  

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Airgetlam
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JabaJediContributor I
asked in Home theater
dolby atmos setup

I have:2017 Sony KD-49XE9005 (ARC only, no eARC)Oppo UDP-203Apple TV 4KVirgin TV 360 boxI can’t get atmos through Sonos arc ultra / era 300 / sub 4Do I need a new TV or is there another solution?

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Schlumpf
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owoContributor I
posted in Home theater
Improving Current Setup: Playbar + Sub (Gen2) + AMP (2 wired rear-ceiling-speakers)

Hi allOur current set up for our Living room TV where the family watches anything from daily news to movie nights uses the following Sonos products: Playbar + Sub (Gen 2) + Amp (wired to 2 in-ceiling rear speakers)     The products are obviously from a while back and wondered when choosing from the “Ultimate Immersive Set with Arc Ultra”would upgrading to the Ultimate Immersive Set with Arc Ultra be a significantly recognised difference (e.g. kids movie nights); or would a single item provide a big enough improvement i.e. Arc Ultra OR Sub 4 OR Era 300 (pair);  any other thoughts / adviceThe only reason I am considering an upgrade is because we have a Play5 Gen1 in our system which is not compatible with the Sonos S2 app and we can get a discount if we upgrade.  Saying that the discount does not expire so there is no rush.  Thank you in advance for any thoughts / advice :) 

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Reado71Contributor I
asked in Home theater
Sonos AMP

Hello, I have a Sonos beam 2 connected to TV arc and also wired to ethernet as the basis of my sonos system for the house. I have some great Bose speakers that are no longer being used, but was wondering if sonos AMP would allow me to wirelessly connect these speakers as rear surround speakers (so beam 2 remains front L/R and the amp speaker rear L/R for surround). This seems a basic question - but I have read so many different things on line saying the AMP has to be connedted to TV and arc - it's not clear to a nuffy like me. Dont want to purchase if the above is not possible. 

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Jakobdm04Contributor I
asked in Home theater
problem with the mic on my arc ultra

i have a problem that my acr ultra is turning the mic on and off by it self when i play music and i can’t turn it on or off again i the app but i can do it on the arc. i have try to reboot it but it didn’t stop the problem. what to do????

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AjTrek1
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jvh2Contributor I
asked in Home theater
Volume Control Issue on Sonos Arc Ultra combined with TV & Fire TV Stick

Hi there!I’m new to Sonos and have my system for a few days now. I use an Arc Ultra with Era 100 as surround and Sub 4. The Arc Ultra is connected to the Sony TV via HDMI eArc. A Fire TV Stick 4K is connected directly to the TV HDMI-In without any adapters.The following problem: The Arc Ultra somehow seems to interfere with the signal from the Fire TV Stick remote control and also the TV control. When the Arc Ultra is connected, you have to hold the remote control extremely close and very directly to the TV or soundbar to switch the TV on and change the volume, otherwise nothing happens. The navigation buttons up/down/left/right, on the other hand, work instead well and theoretically also much further away / in another room – really strange.The Arc Ultra is located around 15cmin in front of the TV. I’m sitting 2.5 meters in front of the TV. The “Use IR” and “IR Repeat” settings are activated in the home theater settings in Sonos App. I had already turned it off once as a test, but that

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Lol10Contributor I
asked in Home theater
Sonos Beam Gen 2 second hand - Check if genuine

Hello dear all. I am about to buy a second hand Sonos Beam Gen 2 from an online private user but I would like to check its genuinity? Can you confirm based on the Serial Number of the product?It is ******************Let me know if you also need PIN code. If you can also confirm how much support/warranty it still has I would be much appreciated. ThanksMário Moderator Note: Recorded and removed Serial Number. Modified in accordance with the Community Code of Conduct.

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Airgetlam
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salazarContributor I
posted in Home theater
5.1 hdmi arc (not earc) beam gen 2 backsounds

I have a question about backsound because playing anything pass hdmi arc in beam 2 on tv direct or spotify app on tv (by wifi works ok 5.1 music) on spain only works in one channel that transmit in DOLBY atmos  it is TVE HD in my 2 sonos one sl back its on. I think a stereo signal must be converted by every channel to be audible in back in every case. it is possible?

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addriano
addrianoAvid Contributor I
asked in Home theater
Missing arrow to expand SUB details in SONOS app

Hey guys,I've got a question about the Sonos app. Yesterday I added a second SUB to my system, but I can't find the info about mySUB. I'm not seeing an arrow like in the attached picture (SUB 3). The SUBs are on the same network and everything works. Do you know why this is happening?Thanks in advance 

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Corry P
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Blackwall80Contributor I
asked in Home theater
2xsonos five and 2 sonos sub 4

Hi all, i have current setup:Arc - Watching tvSonos Five x 2 (standing upright on stands)1 Sonos Sub 4 i have just ordered another Sonos Sub 4, may i expect a difference? Any has this setup? This will br mainly for music👌thanks in advance 

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